Constraction reviews in Holland, Ohio

**DO NOT USE THIS COMPANY**

My husband and I had Hawaiian pools install a new residential pool in the fall of 2016. During the installation process, mistakes and poor workmanship was on constant display and a running theme by this company. They had completely forgotten to install the planned deck jets and when this was discovered, the concrete had already been poured. They were forced to be installed in our yard, which has posed major inconveniences ie. pool fence required to be taken down every single time in order just to use this function and the caps on the jets constantly being churned up and in lawnmower blades. When the pool was complete, we were never given instructions to sweep it with a hard wire brush daily, which has resulted in an uneven pool finish. We had our hot tub finished in river rock which required them to come out a number of different times due to poor craftsmanship, one of which was met with an obviously disgruntled and rude employee arguing that there was nothing wrong with his sloppy work, but then admitting to have never worked with river rock in the past, (we were even told how horrid the work was by a long standing owner of a large local concrete company).This was an employee that had been previously terminated from another pool company(we personally spoke to the owner of this pool company), for non dependability. The Pentair system they installed has ~35% success rate; it either doesn't connect or simply doesn't respond, either remotely or through the control panel on our hot tub. In regards to said control panel; it was never installed properly, even after multiple visits and many complaints it was missing brackets so it was always popping out and then it was installed upside down(never corrected). During another maintenance visit, an open and overturned industrial sized jug of hydrochloride acid was left spilled on our concrete pool deck. The acid left holes and pitting which is still visible after their shotty sub par patch work. We were assured that it would “blend in”, which it never has. We never received any apology, or even any recognition of responsibility. We just considered ourselves extremely lucky that our 2 dogs and 3 curious young children had not discovered this before us.

Along with the pool installation, we had a maintenance contract through the company to come out every week to perform the responsibilities of checking water levels, checking chemical balances as well as all equipment maintenance; all of these discussed personally with the company prior to service. This service was also used during the winter for our hot tub only, which was to remain open year round. One evening while attempting to use the hot tub, the water level was discovered to be ~12 inches lower than normal. We contacted Kenyan (an employee that honestly requires a completely separate complaint file), which stated "Oh yea, we noticed the water level was really low and forgot to tell you. You should fill it back up." This was during a time of below freezing temperatures. Our hoses were frozen shut and after hauling over 30, fifteen gallon buckets of water to no avail, attempts to refill were deemed completely fruitless. During the next maintenance check, it was discovered that due to the low water levels, we had endured thousands of dollars in damage to our pool equipment. We reached out to the owner, outlining our history of complaints and company malfeasance only to be told that we are responsible for total cost of repairs. For what was Spencert on our pool, the amount of unprofessionalism and complete lack of responsibility displayed by Hawaiian Pools is unacceptable and legal action has begun. This company does not deserve to be in business. TERRIBLE CUSTOMER SERVICE

We have had our pool for almost 3yrs now and have scheduled with Hawaiian Pools the past two years to open it every summer. For two years in a row, we have confirmed the date for the pool opening by us calling them. The date has come and gone once again.

I called this afternoon at 3pm to verify they were still coming out today and was told “yes, they are at the stop before you. You are next.“ Come 5 o’clock, we get a phone call they overbooked for the day and will not be able to make it. The same exact thing happened last year. Scheduled for a certain day and was told they overbooked, wouldn’t be able to make it.

I understand situations come up, but if you are a professional company, you would think you would have it scheduled in the day for the appropriate time to make all appointments-planning for possible problems or extended time. There was no phone call prior to 5pm when they closed that they were not going to make it. If you have the schedule prior and can see how many appointments you have, knowing you overbooked, be professional and let your customers know so they are not expecting you.

Hawaiian Pools did a wonderful job installing our fiberglass pool. The construction manager and crew were very professional. The provided pool equipment is high quality. I would use their services again in the future.

My original pool was 53 years old, extremely bad shape, had been closed up for years, covered and a real eyesore. It took awhile for Hawaiian Pool personnel to figure out how to renovate this pool and get started. I'm surprised Mike and Brenda, owners, didn't just say "no". There were so many issues to be solved and undertaking this project was a real problem. Weeds grew out of the sides of the pool, parts of the sides fell in, ground water was seeping in, and other problems too numerous to list. Creatures, such as frogs and snakes loved the pool just the way it was! Personnel from Hawaiian, Dwayne and Dennis, and Kenyon worked the entire summer to get this project right. We had several communication issues and delays. Amazingly, we are still speaking! There still have some minor issues to be taken care of but Hawaiian Pools promised to fix those before the summer's end. But, with the age of this pool and the work that had to be done I'm sure the issues with the pool are minor. Jason McCloskey and his crew did an amazing job in laying down a new pool deck and patio. Travis Downey and his crew did the plumbing and electrical work. Toledo Fence put in a beautiful fence. I would recommend Travis, Jason and Toledo Fence to anyone. They went above and beyond. Kenyon put up with so much but in the end came up with a beautiful design. Dwayne, Dennis, and Jamie put it all together and did the work. I now have a beautiful back yard. Glenna is a wonderful addition to Hawaiian pools and held my hand and listened to my complaints. Even, Mike, the owner was involved and I think impressed when it was finally over. Thanks to all you guys.

Run as fast as you can away from this company. My hot tub leaked from day one. The own would not do anything to take care of it. It's not even usable. The water leaks out as fast as you can put it in. If you'd like to see their handy work just message me.

Loved working with Brenda and her team to design a pool for the backyard. She had great ideas and helped us plan the perfect pool for us. The pool is great and we're so happy we chose Hawaiian Pool Builders! Excellent work!

Brenda created a great design and the team did a wonderful job. We love our pool and all members of their team were great! Very responsive on any issues and questions. Highly recommend!

Our experience with them has been Excellent!

Our initial meeting was with Brenda. She takes notes, and then creates a rendering of the pool. From there you can make changes to get it the way you want it. One really nice feature is that you can reposition the pool to make sure it’s where you want it in your yard.

After you get the pool design you want they quickly give you a price. You have different options and they do a great job explaining how different choices impact overall cost.

Once you finalize the details, they schedule installation. From there you work with Duane during the construction process.

After construction you work with Kenyon on the final details.

Overall we couldn’t be happier!!

Highly recommend!!

Thanks to Hawaiian Pools’ amazing team of experts, we were able to custom design our Shotcrete in-ground pool with our personal design consultant, Brenda. From the pool deck with multicolored lights to the deep end benches and mermaid glittering tile, Brenda’s suggestions made our pool delightfully fun! Duane, the construction site manager, kept us well- informed, and worked professionally with us during the installation process…and most importantly, kept everything safe on the construction site. Brenda’s suggestions for contractors worked out great! Downey, plumbing and electrical and Larry Ray, our concrete expert, provided quality workmanship at a reasonable price. Aaron, just one of Hawaiian Pools’ many skilled crew members, did a fantastic job completing the beautiful final details on our pool. If you’re looking to create a backyard oasis with a stunning built-in pool, Hawaiian Pools should be at the top of your list!

Came on time, throughly explained everything from the free estimate, to financing, and completion of the job. Above and beyond with consideration or making repairs as easy as possible, demo and clean up, especially considerate of the baby's nursery. So very Grateful for their attention to detail and care as well as their patience 😅 I asked over maybe an hours worth of questions they even explained the chemicals, process, and made sure it was safe to be around the baby and my pets!

Edit: it has been a month, we had really heavy rainfall and I got it In my head that I smelled mildew 😅 called, Ashley was so polite she came in a day and checked, confirmed there was nothing at all wrong, brought the tools to check the moisture levels EVERYWHERE, and left with a smile telling me it's a part of the warranty and to never hesitate to call. I'm sorry I'm annoying but worth every cent I wish I could give 10 stars thank you 😭

Frank did a phenomenal job with our inspection! Thorough, informative and personable. Will be recommending Mold Medics to anyone needing this service!

Mold Medics is the best company for any mold remediation or duct cleaning needs! Ashley is an expert in her field and was very thorough and honest during the initial inspection. We ultimately needed two areas of mold remediated- one in the attic and one in the crawl space, and needed our ducts cleaned. Ashley was also able to give recommendations for someone to fix a bathroom exhaust that was venting into our attic (which was causing the mold issue) and gave a recommendation on an HVAC company to work with. On the day of the remediation my pregnant wife ended up needing an emergency medical induction and Ashley, Kyle and their team were very through yet quick and efficient to ensure we made it to the hospital on time. Ashley and her team are the real deal and the best around!

These people are so friendly! And, they go above and beyond. I'd recommend them to anyone.

Had mold-like substance removed / treated and baffles put in attic.
Extremely fair pricing!
Got us scheduled right away and showed up on time.
Ran into one issue (not their fault) and it was remedied right away with Conner coming back the next day. He was great!
These young men went above and beyond to take care of our needs in the attic! Would highly recommend and use again if needed.

Ashley and Kyle were professional, flexible, and extremely pleasant to work with. They did a fantastic job with the duct cleaning and mold remediation in our home. They cleaned up so well after they finished, you’d never know they were even there. Highly recommend!

Patrick was very knowledgeable and precessional

Prompt and excellent service, thank you!

Connor and Patrick are super informative and I highly recommend Mold Medics Toledo

I talked with Connor and Patrick and I greatly recommend mold medic of Toledo They explained the service very well and answered all of our questions

I talked with Connor and Patrick from Mold Medics of Toledo and I greatly recommend them! Great service! Great people!

I talked with Connor and Patrick, they were such a great help. I highly recommend mold medics of Toledo!