Plumbing reviews in Independence, Ohio

We drove 65 miles recommended by contractor. Very rude receptionist. Limited stock. Every color we wanted was not available.
Wouldn't waste a minute there.

Lisa was fantastic! We could not have asked for a better person to assist us through our choice selections. She was thoughtful, knowledgeable and patient with us!

Slow unloading , kinda tight if there are multiple trucks. Really a disorganized place to be receiving otr trucks .

Broker messed up my schedule, welker McKee made my day
Field manager and crew members are very nice

The show room staff were very professional and courteous. Listening to our ideas and providing options for us to look at. Not at all pushing any product line. Highly recommend them.

Mike in the parts department was phenomenal today. Brought back a Kohler sink we purchased 2 months ago that had an imperfection in it that we didn't find til now....he swapped it out and checked the new one. In and out 5 mins.

Worst experience ever. Service was awful. They don't place orders and try to charge extra to keep your project on time. When you realize it’ll delay your project and try to return not in stock items, they charge you a restock fee which makes no sense. Very rude and disrespectful and won’t let you return items.

Veronica Money let’s contractors inflate prices up to 80% and she never calls back when you have customer concerns. Don’t let this place pull one over on you that they offer warranty that big box stores don’t...they print a manufacturers warranty and give it to you.

Welker Mckee - WORST place to buy any of the products.
Welker McKee - BEYOND WORST customer service.

We had purchased our entire house products through these guys as we were building a custom home. All they do is play the BLAME game - Ohh its the manufacturer's fault, manufacturer did this and that. Simply don't wanna own up to their mistakes.

Even after numerous calls and follow-ups they don't call you back or even respond via email. If an item is back-ordered they will never follow-up with you and provide any updates. Only when you call to ask for a status update and remind them they will call their sales-rep at the company.

Installing faulty and outdated products and when we question them on the faulty part - They respond by telling that ohh its within the Tolerance Guidelines and the Manufacturer does not want to do anything.

Best advice - STAY AWAY FROM THESE GUYS. Not worth it.

I'm guessing if you are a decorator, or a contractor, you might get decent service at this showroom. If you walk in to shop for a faucet, be prepared for subpar employee interaction.

Why any business would put two young ladies at the front desk who have not been trained in customer service is beyond me. Neither of them could even make eye contact. After fifteen minutes of wandering around on my own, I finally had to go back up and ask them for help. I was told that a salesperson would come back , but it would be a few minutes. It's really a shame, because they do have a terrific selection.

Sergay eventually came back and was very helpful...except on the pesky pricing issue. It's hard to feel like a valued customer when they make sure to let you know that contractors get much better pricing.

I went back to Cleveland Plumbing in Rocky River to purchase the faucet. They are professional and very engaging.

I have been ordering plumbing fixtures and material from Welker McKee for 20 plus years. They have always provided exactly what I need on time and with excellent customer service even during these difficult times with supply chain shortages. They have done an excellent job keeping so many things in stock. Welker McKee is my go to for all plumbing needs. Will continue to use them for 20 more years.

Extremely helpful and knowledgeable staff. Must schedule an appointment but worth the visit. Large selection; we immediately found exactly what we have been looking for in Kohler to replace our existing damaged toilet that's been out for almost six months. When you want what you want... it's worth the wait. Yes, even for a toilet!

Beautiful showroom and great staff. They helped us with all the fixtures for our addition and we couldn’t be happier. Also use them for my sump pump needs. Sergey was great helping us chose the right product!

I have been a customer of Welker McKee for the last 10 years, with two different homes. We were extremely satisfied with the products. I really love the sink and faucet that I purchased for our new home.The designer that we worked with was extremely knowledgeable, thorough, and very pleasant! I have already recommended Welker McKee to friends and family and will continue to do so.

I've been with welker for 36 years & have always had the highest of quality service. The plumbing products are very good & high quality. The boiler and water heaters are great and the heating expert (jim) is excellent knowledge & expertise is great. The carry all makes and models of products.

Wonderful plumbing wholesaler to work with. Showroom is quite beautiful and easy for my clients to find things they love. Showroom design staff are professional, knowledgeable and always prepared for my customer’s appointments. They go out of their way to help solve your design problems.

I have been a sub most of my life. I wouldn’t trust having this product delivered to me safely with no damage or not delivered at all. To the driver who whips his truck around from lanes and tailgates within 2 ft from you. I have my DOT card and yours should be revoked. Watch out before you kill someone with your unprofessional behavior. DOT number 005373

In full disclosure, I’m writing this review very late. I found the showroom to be very beautiful. However, when I arrived (on time) for my scheduled appointment I was surprised to find that they didn’t have me down as having the prearranged appointment. I felt that they didn’t believe I had in fact even made an appointment. The front desk representative was kind enough and said I could wait for an available customer support agent, which I did. I spent nearly an hour waiting only to immediately find out that the product I was interested in was not available. Product availability isn’t necessarily their fault but the lack of organization in keeping the appointment is. Also, I notified the person I made the appointment with as to the product I was interested in. A lot of time and hassle could’ve been saved on both sides. All that said, I would consider visiting for future projects as I like seeing products in person before purchase and maybe procedures have improved since my last visit.

Welker McKee has been the go to professional plumbing supply showroom in Cleveland, we have brought our clients there for 40 years as they have grown into a premier showroom our clients love the experience - Ron Buffa and the rest of the staff have been wonderful.

Depending on who you are and where your job site is, this company treats you accordingly. They delivered my tub shower unit on my lawn in the dirt. My garage door was wide open, they didn’t even bother to let us know they were there. There was no reason to deliver my new unit in the muddy yard. I called and spoke to the Manager Michelle and she brushed me off and said that’s the way they deliver, per their company manager, as if nothing was wrong. This was the worst customer service.

Unfortunately, there was no misunderstanding, there was just poor customer service. My husband was in the house with the contractors. The delivery driver DID NOT bother to notify anyone that he was on his way, nor did he ring the doorbell or knock on the door to let us know he was there. There was space in the garage and if notified, vehicles would have easily been moved. I don’t think that anyone wants to spend close to $1k and have it delivered on the grass in the dirt. Then, have the managers brush it off as if it’s standard practice. The customer service that I experienced, was by far subpar!

Had an amazing experience with Debbie and Welker-McKee selecting our plumbing fixtures for our new build with Petros Homes.

For starters, the recently renovated showroom is beautiful. So many high quality fixtures on display, it would be hard to walk out of there without ideas!

Debbie was ready for our appointment, and patiently guided us through the showroom and highlighted some fixtures and brands that she thought would fit our style. If there was a particular brand or model not on display, she brought up samples on an iPad so we could understand the breadth of their inventory. In less than an hour, we had all fixtures, sinks, toilets, and a tub picked out for our new home. We were extremely happy with all of our choices.

Debbie did warn us of backorders on some of our selections, notably the toilets. As we approached our install, Debbie informed us the toilets we picked were not available and presented us with different options. We were a little particular about the model we picked, so Debbie went above and beyond to find some in inventory from another retailer. She had them shipped in time and we had no delays (with the plumbing fixtures, anyways).

Everything was installed to perfection and we have no complaints. Truly a high quality experience from beginning to end .Thank you Debbie! :)

Guy was rude as so as he answered the phone. Not professional at all.