Home Services reviews in Loveland, Ohio

I do not leave negative reviews lightly, but my experience with Josh Griffin warrants one. And if I could leave 0 stars, I would. What began as optimism about a long-term partnership quickly devolved into a masterclass in disorganization, poor communication, and zero accountability.

Josh arrived nearly 90 minutes late to our first meeting in April 2025. I ignored it because he sold an appealing vision. That was my mistake.

On installation day, he informed me he had “upgraded” a tree to a larger magnolia. I thanked him—assuming this was a professional courtesy. Instead, I received an invoice $500 higher than the approved estimate. The price increase was never disclosed or authorized. Changing materials without discussing cost is not an upgrade; it is irresponsible business practice.

He also failed to complete agreed-upon relocations of some existing plants on installation day and never returned to finish them. Once he collected over $5,000 from me for the job, communication became sporadic at best.

Most concerning was what happened next. We had multiple conversations about needing low-maintenance landscaping because I would not be watering daily. When plants began dying months later, Josh blamed me for not watering them, claiming new plants require consistent watering their first year. That critical information was never communicated and I’ve never had to plant new landscaping, so I was unaware. Expecting clients to guess at essential care instructions is indefensible.

Josh acknowledged the failure was due to miscommunication and agreed to replace the plants at no cost. Then he ghosted me for two months, ignoring repeated calls. He only answered when I called from a different number (a call I recorded), at which point he claimed he was shutting down his business and would never work in the service industry again—after yet another tirade disparaging his own crew, something he did consistently in person. What makes me believe he was lying about closing his business is because days later, the woman I spoke with in the office referenced “next season.” So he either lied to her or to me, and unfortunately, I think it was me, only so I’d get off his back. I desperately hope I'm wrong, and that he is, in fact, closing his business.

Josh Griffin has absolutely no business in the service industry. Professionalism requires transparency, follow-through, and basic respect for clients. If you value your time, your money, and your sanity, hire literally anyone else.

I’m very happy with the lawn service. They did an excellent job cutting the grass and cleaning up afterward. My yard looks amazing. Tom Jr maintained our yard clean and his work is highly recomended

We've utilized JR Thomas 3 or 4 times now since moving into our home a few years ago. We've used them for a variety of tasks from updating our tired landscaping around the property, regular Spring/Fall cleanup, and this past week had them installed landscape lighting around the entire property. In every instance, the staff at JR Thomas have been professional, courteous, and genuinely committed to ensuring a first-rate customer experience. We've seen this level of service from every person we've interacted with from the designers, workers, and administrative staff. The level of detail and care they take when performing their work is exceptional. Everything we have asked them to do has exceeded our expectations...in short, they have always over delivered on every project they have done for us.

We have used JR Thomas for several years. They have installed landscaping designs as well as performing a spring and fall maintenance to keep our landscape in peak shape.
They are an excellent group to work with! The crews are courteous, knowledgeable, and professional. We highly recommend them!!

The owner is great very knowledgeable

Excellent work, professional staff, reasonable prices.

10/10 great experience making our backyard come to life!

Great outfit. Their attention to detail is second to none. I highly recommend them.

Great service with friendly people! Thanks again!

We love our patio! They did an amazing job and really put in the effort to make sure we got exactly what we wanted.

I had a small lighting job and JR Thomas Landscaping treated my small job as important and timely helped me find a solution! I highly recommend them for any project, large or small! Very helpful!!

The team from JR Thomas Landscaping did a wonderful job updating and beautifying my garden. I couldn’t be happier with the results.

Took the time to listen to what we wanted and they were extremely professional and courteous. Really impressed how they went out of their way to take care of things for us. We look forward to working with them on our next project and would gladly recommend them to anyone.

Top notch landscapers. We are so happy with what they have done so if our home. We couldn't be happier.

Start to finish, JR did a great job with obvious Pride in Workmanship and concern to leave the property in pristine condition. They did exactly what they said they would in the timeframe we were quoted. We could not be more satisfied with the end result, just beautiful.

From the planning stages through the completed work, J R Thomas Landscaping was top-notch. Kyle walked us through the entire process, answering our questions and concerns and really listening to what we wanted. I would highly recommend them!

Kyle Butler and his team were very professional and pleasant!
And they did an excellent job!!! Our landscaping is beautiful and we love it! So do our neighbors!

I used JR for a project at my last home and I cannot say enough good things about working with him and his team. The end result was much more than I could ever have imagined. He stayed on top of the project and made sure I was happy with the end result. I am about to call him for another project on my current home.

I first used JR Thomas in the 1980's for landscaping around a deck and hot tub. I was very pleased and again used them for a redesign of landcaping on a new house in the 1990's. Moved to another place in 2000's and they redsigned and installed new lansdcaping for the entire yard. I now use them for landscape management. Like the workers and designs.

JR Thomas and his team have the highest quality, integrity and genuine customer centric approach to our needs. We have worked with JR and his staff for over 15 years and have the highest regard and endorsement for his company and their work.

J R Thomas Landscaping designed and installed landscaping in my front and back yard, around my pool and patio, as well as LED outdoor lighting in the front. They communicated with me throughout the process and answered my questions and concerns quickly. They followed up with advice on watering, fertilizing and trimming the trees and shrubs after they were done with the job to ensure everything was healthy. I couldn't be happier with the experience!