All reviews for Quality Heating & Cooling

Our a/c went out last week. Called to set up a service appointment on a Wednesday and was able to send Cody a service tech out the next day. He reviewed our system and gave me options to repair our 36 year old a/c or to replace and based on all the information and age of the unit we decided to replace with a new Trane xr 16 Was able to setup a appointment for the new install the following Monday. On Monday Fred and Ivan arrived on time and got right to work. Through the install they communicated about the process and was informative about the new new ac unit and answered any questions I had. When the install was complete they was very diligent about cleaning up and walked me through the new unit.

Thanks, Quality Heating & Cooling.

Today December 22, Fred from Quality Heating and Cooling did a Quality Control inspection on my new system!! Once again I am very pleased with the quality of technicians who are on staff and the care taken to do their tasks. I’m so pleased with everything I’ve experienced. I’m so happy I have this company taking care of my system.

I had a pretty bad experience with quality to start with after installation. Mostly manufacturing problems but they made everything right. My new furnace works amazing and I got a more efficient one than I paid for. Overall I can’t complain and would recommend them to anyone looking to upgrade their hvac system.

I was called by the Technician and given the time he would arrive. He called again to let me know he was on the way. When he arrived he was friendly, and went right to the source of my problem. He then fixed the issue then educated me on maintenance. Then offered me a package to cover my heating and air conditioning needs . No hard sale just the facts. That and his laid back mood and affect sold me on future services.Fred Parsons was my Technician. He introduced himself donned foot protection then proceeded to the basement to service my furnace. Once he had assessed my service needs he explained my options. Once I made my decision what services I wanted completed today he went to work. He finished his job in a timely manner, and then cleaned his work area. We then reviewed my repairs, and addressed future needs. Fred was friendly, and laid back. I did not feel pushed to make a purchase I did not need. As a result I continue to keep Quality Heating & Cooling in my phone. I tell my family and friends about their services.

I needed some duct work taken down to fix some plumbing. I told the lady on the phone that that is what I needed done when I made the appointment over the phone. The technician came out, i told him what needed done, and after he was here for an hour and a half, he told me they weren't doing duct work at this time. Did the lady not know this when I called to make the appointment? Or even the technician that came out and saw what I needed done? After that, I was still charged a diagnostic fee. I wish they would've told me this over the phone, or even when the technician came out. Could've saved some money, instead of giving it to the company just to tell me that they aren't doing this type of work at this time. After all that, they tried to sell me a maintenance plan, and a new air conditioner, even though my A/C is working just fine.

Very disappointed in Quality Heating & Cooling, they were out to my home on 2/4/25. They gave me a total line of BS about my furnace, saying all kinds of stuff I knew was untrue since I had just had it serviced 4 months prior! Total white collar criminals trying to sell a new furnace to what they thought was an older dumb woman! I had Commercial Heating & Cooling out today and guess what? I have heat! I do need a condenser motor but nothing like the BS I was told by Quality and their so called great employee, Cody who turned off my furnace because it was dangerous! 🤣Run, Run, Run from Quality, they are nothing but lying crooks!!! . What I have experienced post review is that the majority of Quality employees are lying, story telling con people! I have not spoken to anyone from Quality since the day Cody left my house. Someone did call my phone last night after my review from a number I did not know, so I did not answer and blocked the number immediately! At no time did Austin and I diacuss Quality Heating & Cooling.

Waste of time and money. I had them come out to do a diagnosis because they were "cheaper" than the competitor. Tech came out and pointed out other items that did not pertain to the issue. I wouldn't have minded this except after over 3 hours he did not give me a solution nor an estimate yet I still had to pay. He stated he would have to schedule project managers to come out to give me any info. The next company I used found an issue within 20 min and had a resolution for me with an accurate estimate. Pay a little more initially so you don't get scammed by this company.
Note regarding the response from owner: Notice the notes are only observations without any definite solution. I asked the tech for a solution to what he saw and a price and he said he cannot provide either of those things. An estimate, especially one that is paid for, should include at least a game plan of how to fix the problems. I paid money for the tech to point out issues that I could have told him about without him looking at anything.

Called on Monday October 27th set a service appointment up for that following Monday November 3rd. Was charged for the service on October the 27th. On Monday the 3rd i was contacted 1 hour before my service and left a message that they needed to reschedule my appointment. I called in and my information was taken and I was promised a call back. No call back for over 24 hours and which time I called in again and told them what was going on. They promised a call back to get my money refund. No call back after 4 hours. I called in again to find out what was going on at which time they finally told me that I would receive a refund. Very unprofessional and very rude some of the people I spoke with. I didn't cancel my appointment they did. I just wanted to get my hvac checked out. I'm not sure how a company can take your money and then not show up to do the job. No real apology for not calling back either. No offer to make it right but at least I did get my money back. I guess think about these things when you decide who you pay your hard earned money to.