Home Services reviews in Maumee, Ohio

The price was satisfactory. The saleswoman was knowledgeable and friendly. The job was scheduled and finished in just days. The installation was thorough and professional, although your installer could have used a better vehicle. I have already made one referral and will most likely refer more friends and family. The only thing I did not get was a sign for my yard to show the neighborhood what great work you do.

Gutter install. Salesmen Nic LaQuatra seemed knowledgeable. I asked questions about my metal roof and the large drip edge he assured me they could install wedges to get things secured and to the proper pitch and height. First mild rain things went well. First heavy rain water was running right over the top because the gutters are hung way too low. I took videos and sent them to Nic. He AGREED that was not right and put in a ticket for a service call. The same guy that installed them came out (I was at work) and did not make any changes. I contacted Nic he said the installer claims they are ok. I disagreed and referred to the video I sent him and said if they are only going to work in mild rain not all the time I want a partial refund. He said he would ask but got back to me a week later and said the company will not refund or adjust the gutters. He then lost all sense and any shred of character he had and tried to blame my metal roof and pitch as if he was not aware of that when he came out. The excuses continued to roll even though he had already agreed they were not functioning properly and it became clear this guy and this company are complete trash. Do a terrible install, admit it's wrong, refuse to adjust, refuse to give a partial refund. Once the check is cashed they are on to their next scam.

Follow up. After they posted that I should contact them I did. They said they would forward my concerns and then nothing happened. They must have someone post that reply to give the appearance that they care about quality. They do not.

All employees were polite and knowledgeable! We have gutters all the way around the house and they did a beautiful job! They cleaned up the yard and hauled the old gutters away. Nice Job!

The process from start to finish was so smooth and timely. They had great communication with each other and me. That seems rare these days. They did amazing work and left nothing behind to clean up. They even took our downspouts sitting by our trash cans that had fallen off a few months ago, and disposed of them for us! Kind, courteous, and efficient.

Great job! Very satisfied! Installer did a fantastic job installing and cleanup! I would highly recommend this product to everyone!

Got the estimate I wanted, scheduled for the next day, and you can't even tell that they were here. Couldn't be happier!

It was one of the best experience I've ever had with a problem being solved. Nathaniel Ross, listened to my concerns and resolved then. Thank you Nathaniel 😊 I best gutters in the world now!!!!!!!!!!

They did a great job, very pleased. Installed new facial wood and new gutters. Thank you!

The sales person was super knowledgeable and very nice. The workers were polite and very fast. The quality was excellent!

Tim did an outstanding job explaining his product versus the rest. I would recommend Tim to my friends and neighbors.

Long term update. While everything below remains true, the product has turned out to be a good investment. The company did eventually fix the issues, and after four seasons of use I am very pleased with my purchase.

The sales rep made a lot of promises regarding the level of service I would receive, and that level of promised service is how I justified the very high price they charged. The installer (one guy who took close to 10 hours when I was told a team would knock it out in 3-5 hours) was very kind and professional. However, a couple of days later we had a rainstorm and several problems became evident. I called on a Wednesday to schedule a service call. The sales rep assured me that if I ever needed service, a service rep would be at my home within 24 hours of my call. However, it took 24 hours for LeafFilter to even call me back, only to inform me that I would get another call within 24 hours. On Friday, 48 hours later, I still hadn't received a call back, much less the service call I was promised would happen in half that time. So, I called again, and again I was informed that someone would call within 24 hours. I asked if that included Saturdays, which they said it did. No call back on Saturday. No call back on Sunday. When I called again on Monday, I called the local office instead of the service department. The local office told me I had to call service and "Rob" connected me to service (when I asked to be connected to a supervisor in the local office). The service rep "Savannah" indicated that they had notes on my job but had no explanation as to why no one had called me back or why their promise of service within 24 hours wasn't being kept. She then proceeded to tell me that I should be getting a call back from my local office because they were to be handling my complaint. So, I called back to the local office and spoke to "Rob" again. Rob explained that he didn't know what Savannah was talking about and that all post installation issues had to go through the service office. I asked again to be connected to a supervisor in the local office, and again he connected me to the service department. Bottom line...my gutters aren't properly dealing with rain water. They are leaking and overflowing in several locations that weren't a problem before getting the LeafFilter product installed. The promises the sales rep made to me regarding service were anything but accurate, and he didn't even leave his personal contact information for me to contact him directly. I expect that I will be heading to court to deal with this dishonest group of snake oil salesmen. The sad thing is, the issues are likely relatively easy to resolve. However, instead of resolving them, LeafFilter is playing a game of pass the buck between their offices and refusing to make good on their service commitments.

Cheryl did a great job explaining the Leaf Filter gutter protection system and its advantages over alternative solutions.

Cheryl Beach is a wonderful sales representative! Friendly and very insightful with information about Leaffilter Gutter.

A different contractor scammed us and LeafFilter worked to meet our budget and installed the following business day. The house looks great!

Very pleasurable experience. I had contacted the company for an estimate, cautiously, not knowing what to expect. As a Senior citizen, I was nervous. Everything went smoothly and was as represented. I will recommend them to friends.

Leaf filter really did an excellent job. I would definitely refer them to other customers

My husband and I really liked working with Cheryl, priced well, and a really great product

I purchased Leaf Filter Gutter protection in September of 2014. In the April- May of 2015 I noticed there were Maple seeds (helicopters) resting on top of my gutters. On June 18, 2015 I contacted Leaf Filter to inquire why the seeds and debris were still on top of my gutter. I received a call back on June 19, 2015 was told that based on the amount of rain we had that year it had not been dry enough for the seeds and debris to be blown off naturally.
On June 24, 2015 I called back and requested service because despite the storms and high winds we had in that June, the debris was still on top of my gutter. Although I had made a service request, no one responded to my inquiry. I called back on June 29, 2015, and although the customer service found notes concerning my call on 6/24 and saw me on the schedule she could not explain why no one showed up for my appointment. She stated she would investigate, but she never called back.
I called back on July 2, 2015 and the customer service representative submitted my complaint to the corporate office. The corporate office followed up with me on July 6, 2015 and stated they would send someone out to investigate the issue. A tech was sent to my home on July 8, 2015 to review the issue, however the tech did not call before he came nor did he come at the agreed upon time frame. Ultimately the issue was reviewed in my absence. I was told that the tech cleaned off the debris with a broom, took pictures, and reported my concerns to corporate. Corporate followed up with me, but promptly dismissed my concerns and I was adamantly informed that I would not be getting any refund of the $2000 I spent to purchase the gutter protection despite the fact that I didn’t think the product was functioning correctly.
It is now summer of 2020 and I still have the same issue, maple seeds and debris stuck to the top of the Leaf Filter gutter protection, debris spilling through the nail holes, gutters that do not drain properly during heavy rain, and sections of the gutters that are pulling away from the house. Keep in mind that I cannot investigate the issue on my own or hire someone else to because any adjustment to the Leaf Filter gutter protection will void the warranty.
I contacted Leaf Filter June 3, 2020 and was given an appointment for June 10, 2020. Leaf Filter was a no call, no show. I called the office on June 12, 2020 and was given an appointment on June 15, 2020. The techs that came out that day inspected my gutters and confirmed what I had suspected in 2015. The hangers for installing the Leaf Filter guard were improperly installed in my gutters causing the debris to rest on top of my gutters because the guard is not installed in a way that would allow debris to naturally fall of the filter. In addition to this the water flows back towards my house instead of away and my gutters do not drain properly.
Following that visit, no one contacted me so I contacted Leaf Filter again on June 29, 2020. A manager was sent to my home to inspect the issue on June 30, 2020 and give me an estimate on replacing my gutters. I have not been contacted by Leaf Filter since that time. Despite the fact that I have a warranty for my product, the incorrect install has not been removed and reinstalled. Based on the issues I have had with the product and the poor customer service, I would not recommend this product.

Cheryl was so informative and helpful. She really took the time to address my concerns.my installation with David went great. Highly recommend.

Galen, and steve were amazing and very professional they both did amazing work definitely will be going through leaf filter again for any issues!

Overall the work done seems to be pretty good. But these are only rain gutters, its not rocket science. Little upset that one downspout was not repaired or cleaned, because it was not listed on the work order. I only got an $1800 tune-up, the $8000 price for leaf filters was ridiculous.