All reviews for HANSONS

I had a stucco chimney vinyl sided and from the onset with the estimate to the day of installation, Hansons was very communicative and flexible in meeting my certain situation for installation. The installation was done by one installer who worked non-stop for a full day and did an excellent job!

It was a smooth process from beginning to end. Travis our sales person did a great job listening to our needs and suggesting the product for our project and budget. The communication from 1-800-Hansons was great from ordering, scheduling to install date. Installers Tim & Wyatt did a tremendous job, the finished product looks great. They cleaned up the work area and hauled away the old windows. Would definitely recommend.

The crew was fantastic. Asked me questions, questioned a potential plumbing issue that was resolved, and my install looks like a million bucks. Highly recommend!

Our sales rep Brice explained and answered all of our questions and was very nice to work with. We are very excited for our new shower.

Our experience with Clarence today at our home was nothing short of SPECTACULAR! He was extremely polite, knowledgeable, and very professional—to the point that my wife and myself went ahead and canceled all our other estimate appointments. We made the decision to go with Hanson for both our home and garage roof replacements at the same time

Travis my sales rep was amazing and so helpful! I will work with him again for future home updates! Thanks, Travis!

As a Retired Contractor I was hesitant to allow someone else to do my roof. However, I was very impressed by the work ethic and quality of work that the Toledo Crew performed on my home. This was even noticed by my neighbors. And the cost was very competitive to the other bids I recieved. Would definitely recommend Hanson Toledo Roofing Crew.

Hunter was a wonderful sales associate! Very personable and straight forward. We got a very good quote for the amount of windows needed replaced (40+). Highly recommend!

Hansons just finished installing our new windows and crew was awesome! They were on time and worked pretty much the entirety of an 11 hour day! They cleaned up any mess they made and worked so well together that it made the installation process seamless. I would definitely recommend them and use them again!

We are so pleased we went with Hanson’s to install our new walk in shower. Beautiful job!
The installation crew,Nathan and Chad, worked well together as a team and respected our property. All mess was cleaned up. We are very happy with their work and would highly recommend Hanson’s.

I contacted Hansons in regard to my windows, roofing and exterior doors. I had the pleasure of working with Travis who was professional, informative, and honestly made this large purchase way less stressful for me. Definitely recommend the Hanson's team.

The installation crew did an outstanding job in getting our siding applied to the house and our garage. After the external insulation procedure the composite siding and trimwork was expertly applied to our house. After the job was done, the crew picked up every trace of evidence that they had even been here. I would recommend Hansen’s to anyone who wishes to have an expert installation of a high-quality product to their home. We should’ve done this years ago. We can already tell our heating is more efficient. we want to give an extra thumbs up to the crew and two Miguel for being so responsive during this installation time.

I have just had my windows installed. I love the bay window! So far the windows all work great and I have no complaints about the quality. Outside of a few issues with the installation, which are quickly being dealt with, I am happy with the process.

Very Good Service and Service advisor was very professional. We chose Hansons because of their warranty. This is our second large purchase we had a roof put on 11 years ago. Highly recommend their products to people who don't have a guy.

We had Matthew come out today to take a look at some of our windows for replacement. He was thorough in his explanation of everything, showed us samples and a demonstration of their products. He was personable, kind, and considerate. Love that this company does not apply pressure on the customer for sales.

The installation was excellent! The crew was hardworking and professional, clean-up was superb. The only issue was the color of the siding was a little off - so very hard to tell what a large building will look like based on a small chip. The corporate policy was to not let us drive by houses with the same color that they had installed, so that was a disappointment. We are learning to love our Parchment colored siding (yellow-cream).

Brice, our sales person was great, 5/5 stars to him and also the installation team!

3 stars because our installation was rescheduled once and canceled twice. The first time it was canceled was the day of installation during the time at which someone was supposed to arrive to install the window. Apparently they scheduled it with a team that was not trained to install the type of window we ordered. (But didn't notice this until the day/time of installation.) This was frustrating as someone has to be at the home to let them in, etc. thus missing work, etc. They scheduled me with a new date then called back a couple hours later the same day realizing the team would not be in my area that day, so we needed to reschedule (again..).

The second time it was canceled 2 days prior to the install date due to the installation team being involved in "an accident". They said they would call me back with an updated install date when one was available. 2 weeks later I had not heard back, so I decided to call. They then scheduled me 2 weeks out and said there was a note that management was looking to see if they could get me a sooner date. (I was never contacted by management.) It was successfully installed that time and the install team was great!

The product seems also seems great, (so far). It appears the scheduling department is not on the same page as the rest of the company.

The actual work was done quickly in one day and looks nice. The main issue was beginning the process in early December and the sales man verified it could be completed before Christmas of 2025. The roof was just finished the end of Feb 2026. So we dealt with insurance issues during this time thanks to all the setbacks.

This is for windows, sizing and ordering was fine and as expected. Windows came after 4 months, not a big deal. One window arrived broken and they installed it and said they would get a replacement. Then the installers couldn't finish in that day so they the trim on the outside of the home off. I tried to get it rescheduled and the installer had something come up, so we set another date and they wanted to push it out a month to finish up. When I told them I would like compensation for the delay of my house sitting wide open they all of a sudden found an open spot the next day. They installer sent photos of the broken window for warranty.

Fast forward to warranty and I waited about 2 months and didn't hear anything but heard whistling coming from the window so called to have that looked at. They set someone up to come look at it and fix it. I asked about the broken window and he said the office couldn't read part of the number so they decided to not contact me or say anything until I had this issue. The tech gave them the info they needed. They said I should have it fixed in 6-8 weeks. 10 weeks later I call them and they said it just came in and I need to schedule to have it replaced but their office is closed. For the next 2 weeks I called and left voice mails to get them to call me but no one would answer. Finally I got a call back and they said we can do it on 7/11. I made plans for them to come and do the install. Then I get a call on 7/10 at 2pm telling me they no longer are doing Friday installs and I need to pick a new day. We are now set for 7/28 to get it installed. So I have been waiting for a replacement of a window for the last 5+ months.

I personally did not want to have to do this, but I had them out for a 2nd time and still am disappointed. I spent alot of money to get my gutters replaced. I work very, very hard for my money and expect a professional job to be done. The pictures of the gutters themselves was what I was left with after the initial installation. There were issues all over the whole entire job. One of the individuals in charge here in Toledo came out. The gentleman that came to look at the poor job were actually great and could not deny the poor quality. They came out a second time. Hansons corrected the mistakes for the most part, however left screws and scraps throughout my property. I have dogs and nieces and nephews did not appreciate this at all. Long story short I may be farther pursuing this but have yet decided how to approach this. Normally I would just have called them but , I do not want to have them constantly coming out to fix something that should have been done right the first time.

The sliding door we purchased through Hansons was the top of the line. They installed the door but it had no weep holes, so all the wet weather settling in the door crack had no place to go but into our floor and foundation. All the flooring had to be tore out as both corners of the slider rotted clear through to the basement. They installed it's replacemnt but incorrectly and it wouldn't lock properly. In order to better align the door new holes had to be drilled into the door for the hardware, leaving open holes in the door and still unable to fully and properly align it. A new door was sent, but it was substandard grade from what was originally purchased. Fortunately my husband caught it before they tried to install it. We are still waiting for the replacement, it is now getting colder and the insulation is compromised. This issue was initially reported to Hansons back in March.