All reviews for HANSONS

We regretfully used Hanson for our windows in 2022. (Yes I know time has passed but I we have just been dealing with it as we have had other projects to focus on.) To start we never got the option for new constructed windows. Instead we got replacements (not knowing there was a difference) the install was horrible, no one told up they would add quarter round to the inside of all of our windows to hid the ugly cut job done by installers to fit windows in place.

To add my husband and myself have called several times to utilize our warranty as many areas around the windows look to not be sealed correctly. Metal trim is coming off, and caulk missing in areas now.

Stay away from this business as they are not using quality installers nor are they following up with warranty claims.

Preface this review with the fact I never received any service from this company.

I called for an estimate. I was contacted 3 business days later, but due to my schedule, I never actually spoke with anyone.

To my surprise, I was scheduled an appointment without my knowledge which is why I am leaving this review.

This business practice alone put a bad taste in my mouth.

They installed my sliding glass door and screen door in the rear of my home. The door has trouble locking as well as the sliding screen door. When they removed the molding, there were some spots where it had cracked and they never replaced it. They left nail holes visible and the caulk that they sealed the door with has drips and is poorly done.

I called the person who sold us the door to see if we could get a service call to fix the issues. He never attempted to set an appointment up. The salesman just said he would get back to us.

A week later, the company called to ask us how the installation went. I explained to them the issues and sent pictures. They said that they would escalate the issue and I would hear back with 24 business hours which never happened.

The following Thursday, I called them and told them that I was going to file a complaint with the BBB unless they resolve the issue. They asked that I give them 24-48 hours. I still haven’t heard anything.

I’m very disappointed in customer service and installation. I’m hoping that the BBB will help me resolve this issue.

I wish I could give negative stars. The only person who was worth anything was the salesman. Also the shingles they are trying to pass off on everyone that they say are especially made for them and have a special lightweight metal backing, you can get at Menards for 36.00.

We had our roof installed and they won't call us back or fix what they did. They contract out to other people, ours didn't even speak English.

When they came to do our roof while tearing it down they threw the old roof off and hit my car, I have pictures. We never had the mandatory walk around with the contractor. Nor did we ever get our permit. The first day we get a call that that another $3,000 to $5,000 needs to be added because of the joint between the rafters and the joint by the fireplace needs to be reinforced. Jason the GM said that he would eat the cost but since they had already taken the roof off the county inspector's would never let it pass inspection.

It took 4 days to get contractors back out to finish our job. They also never cleaned up any of the nails that were all over the drive way, I walked right behind their guy and I picked up a bag a day (4 days) of nails (store plastic bag). They were taking about a 1/4 of the materials from our job and putting it into their pick up truck and leaving and coming back empty, we found out that the crew had another job across town that was not a 1-800-hansons job that the customers were paying this to them.

They ripped down from our house a landline telephone wire and never let us know. They never put any of the 10 vents on our roof, nor was any permit ever pulled on our roof. And throw out a bunch of full bundles of shingles, 10 vents (they never used. No vents on my roof), and wood and about 1/4 more of roofing materials. We had our finance company not pay them since we didn't sign anything that the job was complete. I can pick up 3 layers of shingles and when it rains I know for a fact it will leak, (I was a certified chimney sweep so I do know what to look for). The chase cover is all bent up and not attached. You can see light in the attic in a number of places. Only after the finance company put a stop per our request did we ever hear back from Hansons.

After a while they did come out Jason the GM of Jobs, another contractor who at least understood what were needed done and could talk with us. The communication between the people who work there and with the customer is a the worst joke.

The other contractor did place 6 vents on our roof, along with the crickets that both chimneys were to have and said that the first contractors completely ruined our seamless gutters when they pried them off and the drip edge is not long enough. He said he would be in contact with Jason when he got back and Jason should be calling us soon to get this fixed.

Well, fast forward two weeks, again it was the finance company who contacted us and we told them what was wrong and that again we have no problem paying them but this is going on way too long and we have been treated like we are stupid, been bullied, and threatened now because we will settle but not for the almost $20,000.00 that they wanted due to the fact that the aggravation and frustration of dealing with these people. We do NOT want them back on our ROOF. It is going to cost at least $5,000.00 for the seamless gutters that need to be replaced. And our chase cover is all bent up and needs to be replaced.

Now they are trying to get a mechanics lien saying they do not expect to get paid, we are willing to pay them but not the full amount as they did not do the job that was promised or even the expected expectation of a professional roofing job.

I posted some of the pictures I have from this nightmare of an installation that was supposed to be done professionally and for the price should have been perfect.

At first everything was going great, then things went downhill quickly. From the initial signing of paperwork the price went up dramatically. Then the window installers come and just open every door in the house without giving us time to put our dog and cat in a safe place. Then the window install was mostly finished. Then we had the door installer come and take days longer than was originally scheduled. Then we tried to schedule for someone to come back and finish caulking around windows and finish the door install and had to be rescheduled 5 times with varying excuses. Getting from the office, "well I'm not sure what the last person told you, but this is the excuse for thus week." To top it all off we now have to continue to deal with a company that does not take customer time into consideration when scheduling for the future of our windows and doors. Would not recommend.

My parents had the roof done and all windows completed. Roof needed follow up repairs due to leaking and they have now had three windows fail. Her mother called them out to fix the first window that went bad and they told her it was just sun damage. Now there is water condensation inside so clearly not sun damage. The third window spontaneously cracked recently.
The roofers left the dumpster in the driveway for almost 2 months because they were subcontracted and then stiffed the dumpster company.
We have requested repair of the windows again and depending on the response I will update this review. But three failed Windows and a fail in the roof makes me never want to use them again, that's for sure.. makes me never want to use them again, that's for sure.

Warranty department and scheduling is terrible. For over a year I have been trying to get a bowed front room widow fix and another window in a bedroom that is full of mold between the panes of glass. They call and schedule a date and then change it, not show up, not have the right crew or the wrong parts or the replacement glass is broken. This started in March 2025 and it is now March 2026.

Our window project is currently being inspected due to shoddy craftsmanship and terrible installation. Windows are scratched, dented, gaps in corners, wrong sized, poor caulk work, damaged trim, I could go on and on and have 2 dozen photos to show it. Then to top it off we were billed our full project amount without my approval, before any remediation actions took place. Zero confidence right now that this project will be corrected and our “new” windows will actually look new.