Window Installation reviews in Maumee, Ohio

Crew did a great job ,one and a half days for a complete tear off and reroof of our house and huge garage!! Cleaned up and explained everything done in detail. Thanks Jonathon and crew!!!

Great visit, great to work with, second time using Hansons . VERY NICE, PROMPT, TOOK SHOES OFF , CANT WAIT FOR MY NEW SIDING .

The gutter installation team (Justin and his son) was great. There were challenges with access to a spot on the northeast side of the house, and with the prior gutter configuration. The team needed an extra day to complete the work, and Hanson’s made the scheduling adjustments necessary to ensure completion as quickly as possible. The team solved all the problems our old house had, and was professional and cheerful throughout. I would recommend Hanson’s to others - 5 stars!

Matthew cline was a great representative for the company very punctual and through in the the details 5 star service.

Preface this review with the fact I never received any service from this company.

I called for an estimate. I was contacted 3 business days later, but due to my schedule, I never actually spoke with anyone.

To my surprise, I was scheduled an appointment without my knowledge which is why I am leaving this review.

This business practice alone put a bad taste in my mouth.

I had a stucco chimney vinyl sided and from the onset with the estimate to the day of installation, Hansons was very communicative and flexible in meeting my certain situation for installation. The installation was done by one installer who worked non-stop for a full day and did an excellent job!

It was a smooth process from beginning to end. Travis our sales person did a great job listening to our needs and suggesting the product for our project and budget. The communication from 1-800-Hansons was great from ordering, scheduling to install date. Installers Tim & Wyatt did a tremendous job, the finished product looks great. They cleaned up the work area and hauled away the old windows. Would definitely recommend.

The installation was excellent! The crew was hardworking and professional, clean-up was superb. The only issue was the color of the siding was a little off - so very hard to tell what a large building will look like based on a small chip. The corporate policy was to not let us drive by houses with the same color that they had installed, so that was a disappointment. We are learning to love our Parchment colored siding (yellow-cream).

The crew was fantastic. Asked me questions, questioned a potential plumbing issue that was resolved, and my install looks like a million bucks. Highly recommend!

Our sales rep Brice explained and answered all of our questions and was very nice to work with. We are very excited for our new shower.

I personally did not want to have to do this, but I had them out for a 2nd time and still am disappointed. I spent alot of money to get my gutters replaced. I work very, very hard for my money and expect a professional job to be done. The pictures of the gutters themselves was what I was left with after the initial installation. There were issues all over the whole entire job. One of the individuals in charge here in Toledo came out. The gentleman that came to look at the poor job were actually great and could not deny the poor quality. They came out a second time. Hansons corrected the mistakes for the most part, however left screws and scraps throughout my property. I have dogs and nieces and nephews did not appreciate this at all. Long story short I may be farther pursuing this but have yet decided how to approach this. Normally I would just have called them but , I do not want to have them constantly coming out to fix something that should have been done right the first time.

Our experience with Clarence today at our home was nothing short of SPECTACULAR! He was extremely polite, knowledgeable, and very professional—to the point that my wife and myself went ahead and canceled all our other estimate appointments. We made the decision to go with Hanson for both our home and garage roof replacements at the same time

Travis my sales rep was amazing and so helpful! I will work with him again for future home updates! Thanks, Travis!

They installed my sliding glass door and screen door in the rear of my home. The door has trouble locking as well as the sliding screen door. When they removed the molding, there were some spots where it had cracked and they never replaced it. They left nail holes visible and the caulk that they sealed the door with has drips and is poorly done.

I called the person who sold us the door to see if we could get a service call to fix the issues. He never attempted to set an appointment up. The salesman just said he would get back to us.

A week later, the company called to ask us how the installation went. I explained to them the issues and sent pictures. They said that they would escalate the issue and I would hear back with 24 business hours which never happened.

The following Thursday, I called them and told them that I was going to file a complaint with the BBB unless they resolve the issue. They asked that I give them 24-48 hours. I still haven’t heard anything.

I’m very disappointed in customer service and installation. I’m hoping that the BBB will help me resolve this issue.

I wish I could give negative stars. The only person who was worth anything was the salesman. Also the shingles they are trying to pass off on everyone that they say are especially made for them and have a special lightweight metal backing, you can get at Menards for 36.00.

We had our roof installed and they won't call us back or fix what they did. They contract out to other people, ours didn't even speak English.

When they came to do our roof while tearing it down they threw the old roof off and hit my car, I have pictures. We never had the mandatory walk around with the contractor. Nor did we ever get our permit. The first day we get a call that that another $3,000 to $5,000 needs to be added because of the joint between the rafters and the joint by the fireplace needs to be reinforced. Jason the GM said that he would eat the cost but since they had already taken the roof off the county inspector's would never let it pass inspection.

It took 4 days to get contractors back out to finish our job. They also never cleaned up any of the nails that were all over the drive way, I walked right behind their guy and I picked up a bag a day (4 days) of nails (store plastic bag). They were taking about a 1/4 of the materials from our job and putting it into their pick up truck and leaving and coming back empty, we found out that the crew had another job across town that was not a 1-800-hansons job that the customers were paying this to them.

They ripped down from our house a landline telephone wire and never let us know. They never put any of the 10 vents on our roof, nor was any permit ever pulled on our roof. And throw out a bunch of full bundles of shingles, 10 vents (they never used. No vents on my roof), and wood and about 1/4 more of roofing materials. We had our finance company not pay them since we didn't sign anything that the job was complete. I can pick up 3 layers of shingles and when it rains I know for a fact it will leak, (I was a certified chimney sweep so I do know what to look for). The chase cover is all bent up and not attached. You can see light in the attic in a number of places. Only after the finance company put a stop per our request did we ever hear back from Hansons.

After a while they did come out Jason the GM of Jobs, another contractor who at least understood what were needed done and could talk with us. The communication between the people who work there and with the customer is a the worst joke.

The other contractor did place 6 vents on our roof, along with the crickets that both chimneys were to have and said that the first contractors completely ruined our seamless gutters when they pried them off and the drip edge is not long enough. He said he would be in contact with Jason when he got back and Jason should be calling us soon to get this fixed.

Well, fast forward two weeks, again it was the finance company who contacted us and we told them what was wrong and that again we have no problem paying them but this is going on way too long and we have been treated like we are stupid, been bullied, and threatened now because we will settle but not for the almost $20,000.00 that they wanted due to the fact that the aggravation and frustration of dealing with these people. We do NOT want them back on our ROOF. It is going to cost at least $5,000.00 for the seamless gutters that need to be replaced. And our chase cover is all bent up and needs to be replaced.

Now they are trying to get a mechanics lien saying they do not expect to get paid, we are willing to pay them but not the full amount as they did not do the job that was promised or even the expected expectation of a professional roofing job.

I posted some of the pictures I have from this nightmare of an installation that was supposed to be done professionally and for the price should have been perfect.

At first everything was going great, then things went downhill quickly. From the initial signing of paperwork the price went up dramatically. Then the window installers come and just open every door in the house without giving us time to put our dog and cat in a safe place. Then the window install was mostly finished. Then we had the door installer come and take days longer than was originally scheduled. Then we tried to schedule for someone to come back and finish caulking around windows and finish the door install and had to be rescheduled 5 times with varying excuses. Getting from the office, "well I'm not sure what the last person told you, but this is the excuse for thus week." To top it all off we now have to continue to deal with a company that does not take customer time into consideration when scheduling for the future of our windows and doors. Would not recommend.

My parents had the roof done and all windows completed. Roof needed follow up repairs due to leaking and they have now had three windows fail. Her mother called them out to fix the first window that went bad and they told her it was just sun damage. Now there is water condensation inside so clearly not sun damage. The third window spontaneously cracked recently.
The roofers left the dumpster in the driveway for almost 2 months because they were subcontracted and then stiffed the dumpster company.
We have requested repair of the windows again and depending on the response I will update this review. But three failed Windows and a fail in the roof makes me never want to use them again, that's for sure.. makes me never want to use them again, that's for sure.

As a Retired Contractor I was hesitant to allow someone else to do my roof. However, I was very impressed by the work ethic and quality of work that the Toledo Crew performed on my home. This was even noticed by my neighbors. And the cost was very competitive to the other bids I recieved. Would definitely recommend Hanson Toledo Roofing Crew.

Hunter was a wonderful sales associate! Very personable and straight forward. We got a very good quote for the amount of windows needed replaced (40+). Highly recommend!

Hansons just finished installing our new windows and crew was awesome! They were on time and worked pretty much the entirety of an 11 hour day! They cleaned up any mess they made and worked so well together that it made the installation process seamless. I would definitely recommend them and use them again!

We are so pleased we went with Hanson’s to install our new walk in shower. Beautiful job!
The installation crew,Nathan and Chad, worked well together as a team and respected our property. All mess was cleaned up. We are very happy with their work and would highly recommend Hanson’s.