Window Installation reviews in Maumee, Ohio

Warranty department and scheduling is terrible. For over a year I have been trying to get a bowed front room widow fix and another window in a bedroom that is full of mold between the panes of glass. They call and schedule a date and then change it, not show up, not have the right crew or the wrong parts or the replacement glass is broken. This started in March 2025 and it is now March 2026.

Our window project is currently being inspected due to shoddy craftsmanship and terrible installation. Windows are scratched, dented, gaps in corners, wrong sized, poor caulk work, damaged trim, I could go on and on and have 2 dozen photos to show it. Then to top it off we were billed our full project amount without my approval, before any remediation actions took place. Zero confidence right now that this project will be corrected and our “new” windows will actually look new.

I contacted Hansons in regard to my windows, roofing and exterior doors. I had the pleasure of working with Travis who was professional, informative, and honestly made this large purchase way less stressful for me. Definitely recommend the Hanson's team.

The actual work was done quickly in one day and looks nice. The main issue was beginning the process in early December and the sales man verified it could be completed before Christmas of 2025. The roof was just finished the end of Feb 2026. So we dealt with insurance issues during this time thanks to all the setbacks.

The installation crew did an outstanding job in getting our siding applied to the house and our garage. After the external insulation procedure the composite siding and trimwork was expertly applied to our house. After the job was done, the crew picked up every trace of evidence that they had even been here. I would recommend Hansen’s to anyone who wishes to have an expert installation of a high-quality product to their home. We should’ve done this years ago. We can already tell our heating is more efficient. we want to give an extra thumbs up to the crew and two Miguel for being so responsive during this installation time.

I have just had my windows installed. I love the bay window! So far the windows all work great and I have no complaints about the quality. Outside of a few issues with the installation, which are quickly being dealt with, I am happy with the process.

Very Good Service and Service advisor was very professional. We chose Hansons because of their warranty. This is our second large purchase we had a roof put on 11 years ago. Highly recommend their products to people who don't have a guy.

We had Matthew come out today to take a look at some of our windows for replacement. He was thorough in his explanation of everything, showed us samples and a demonstration of their products. He was personable, kind, and considerate. Love that this company does not apply pressure on the customer for sales.