Plumbing reviews in Mentor, Ohio

Reps were very professional, kept me well informed and communicated throughout the service.
After issue was resolved, rep was knowledgeable enough to notice additional concerns and addressed them in the same service to ensure work was completed to the best of their abilities.

Great work!! Super nice and helped us figure out what could be the cause for our lines backing up! Talked me through pricing and what the process would be.

Service is excellent. Work performance is excellent. Only issue was, being woken up two hours before the appointment I made. We didn’t expect the bill to be as expensive either. The service representative was polite and professional.

I've had Roto-Rooter out previously for main line clean out so didn't hesitate to call when our kitchen sink line plugged up past the trap. They got here same day about 3 hrs after I called. Justus (sp?) was very courteous and professional and represented well. He explained everything he expected to do and provided an estimate before he started the work. Also easy to talk to with small talk while he continued to work on the drain. I highly recommend.

Very happy with the service I received. Justice was great! Got a lot of work all done within one day. He was very nice, professional and left the workspace spotless! Will definitely use again

I had a garage floor sewer back up that got bigger by washing dishes, taking a shower, flushing the toilet. I needed someone quick and Roto Rooter came right away, assessed the problem and gave an estimate for free. I've had this floor drain snaked out for a cost of 50% more before. But this job was done in less time with feeling that the technician Daryl really new all about what needed to be done 5⭐️ to Daryl and Roto Rooter.

Bernard and Tim were very pleasant, hard working, and very kind.

Great customer service very knowledgeable with my situation and was a pleasure to work with. Top notch and will use Roto Rooter again. Will pass on the experience with Family and Friends and Coworkers!!
Jeff

In all the years of using the services of companies who come into my home I truly don't believe I've had one that was more thorough, courteous and knowledgeable as Justice was today. He explained thoroughly what he was going to do. Asked me if I had any questions and then went to work. I'm so relieved he got my drains flowing nice and freely since we all know what a headache that can be.
Thank You Justice!!!!
We need more humans like you in this world!!😇😊

The tech was polite and quickly replaced the old sump pump. Great job. 👍🏻

Thank you, Xavier!!! Roto Rooter offered a free estimate!! Only charged with our approval of the estimate. Xavier addressed all my neurotic concerns and was personable and understanding. He seemed determined to resolve the problem! The price was very fair and I highly recommend them! THANK YOU ROTO ROOTER! THANK YOU XAVIER!
We NEVER would have made it through this rainy and snow melting weekend!! We had water leaking into the yard. I called and they came that SAME day to check it out knowing that I was worried about the upcoming rainy weekend. So far, so good!! It is a great relief. Thanks again!!

Xavier was extremely professional and made sure everything was completed correctly, before giving me my bill and leaving. He made it a good experience overall.

A bit of a rocky road at first, but reparations were made quickly. Justice did a fantastic job, given the situation he was handed, and in the end, everything turned out just fine. Management owned up to their expectations of quality, which to me, means a lot. In the end, I am another satisfied customer.

That being said, I do understand the trials greener employees. The major issues that lead me to call for service were still completed successfully by our original tech. I sincerely hope that this was merely an opportunity for some higher training for him, to help him acheive the level of quality management and customers expect.

The technician was thorough and arrived as scheduled! Did not have to wait all day. He was Honest, efficient and knowledgeable. Very pleased.

I want to say a HUGE THANKS to Kacey. You want way out of your way today to make me feel like my opinion mattered to you and your team. I'm glad to know that there are still stand up companies like yours in business in my neighborhood.

Had a discrepancy between myself and the call center and the pricing upon arrival of the tech, which I paid at that point. I felt a little bit frustrated by it afterward. I posted on here to let them know how i felt about the situation. In response to my post, I was promised a call to attempt to remedy my issues. Kacey called me this morning while I was working and I asked him to call me on my break at 9:30. At 9:31 my phone rang and it was him. He listened to my issues and then went to work on fixing them. He politely called me after work then, as I'd asked him to do. We spoke for a few and then he told me he was able to monetarily fix my issues with an amount I felt was fair. Let's be honest here. He could've told me pound salt, but my business was that important to him. I mean WOW!!! So THANKS again brother!! If I need work done your team's where I'll start for sure!!

I haven't worked with such wonderful people in a long, long time. My tenant called me at 7:00 on a Sunday and told me the hot
water tank was spraying water everywhere. I called Roto-rooter and they were so helpful. We got the water turned off and Tom was there first thing Monday morning. He removed the old hot water heater and we realized the leak had been going on for a while and the floor was rotted out. I contacted someone to replace the floor while he went to get the new hot water tank. The floor repair man couldn't get there until Tuesday. Tom said, no problem I'll come back Tuesday when the floor has been fixed. He rearranged his schedule to accommodate the floor man and me. I am so appreciative! At 1:00 on Tuesday Roto-rooter called to see how the floor was coming. I told them to head to the rental since the floor was nearly finished. I also asked them to check my other rental since I had a feeling that hot water tank was the same age. The new hot water tank was in a couple of hours later and yes, the other one was just as old so we decided to have it replaced also. We will definitely use Roto-rooter next time we have a plumbing issue.

We used their services today and they were amazing. The technician was kind, attentive and did a great job. This company came first thing in the morning on the same day we called and replaced a valve to resupply our water to the house. I highly recommend this company and Justice for any of your plumbing.

Xavier was exceptionally good at what he does , very courteous and a go getter at opening up my sewer line . He was confident and very professional and knowledgeable of what was needed to be done and he did it in a timely manner. MR. R.E. PENHOLLOW.

I just wanted to say Xavier did a great job fixing my plumbing issues in my home. Very friendly and patient. Would recommend him for your plumbing needs! Thank you!!

Great job. Tech was awesome. Got it down and there’s a 6 month warranty

Junior and everyone at Roto were amazing! Knowledgeable. Efficient. Speedy and very fair!