Constraction reviews in Middleburg Heights, Ohio

The whole process went very well. We quoted three different companies after considering all of our options we decided to go with Unique Home Solutions. The sales reps, final measurement and install all went great. Everyone was very professional and treated our house with respect.

We recently had our bathroom redone with Unique Home Solutions.
It was a complete tear out of our existing tub, surround and floor.
They completed the job in one day and you could not even tell they were there.
The gentlemen who completed the work were very neat, personable, and respectful.
The workmanship was of the highest quality.
My wife and I are extremely pleased with our new bathroom and would recommend Unique Home Solutions to our family and friends!

My husband and I were so impressed with the quality of the people that work at Unique in Cleveland, OH. From the sales associates to office staff to Installers they work as a team. We had leaf gutters installed on our 1960's ranch, needless to say they are beautiful! The work crew was diligent in tearing off the old gutters which were full of ice and snow and installing the new gutter system. We would definitely consider Unique in other jobs we have.

Buyer and first time homeowner Beware
These guys will scam you into a sale that is WAY overpriced (most likely to line their pockets).
They reel you into products by explaining how much better they are than box stores...but after finding out differences, it's not by much.
I paid $4000 (almost was 4.5k)
For an entry door fully installed with one half circle window on top (no door knob hardware)
I soon found out it was WAY too much for one door!
My rear entry door and a man door for the garage was only $2500!
Also you pay for "quality and a warranty" but they charge you $100+ to come out to fix anything. Find somewhere else

I had a bathroom remodeled. I was sold on the fact the they offered total satisfaction and a life time warranty. After the remodel was nearly finished I found that the salesman was no longer with the company and that the work that I thought would be completed, wasn't going to get finished...so I was stuck with a half finished bathroom and a large renovation bill. I called the company to see if they would correct problem. I was told that service manager would contact me.( this was in November 2022). AS of this date (January 20, 2023..I haven't heard from their service manager....

We have utilized Unique’s services twice now, for a bathtub/bathroom remodel and full home window installation project. The level of quality of workmanship and products are second to none! Not only is the service provided in a timely manner, but it done so effectively and efficiently! I try to do most of my home projects myself, but for larger projects I only refer to Unique Home Solutions! I would recommend this company to anyone—even my own family!

We had our tub surround, tub, shower doors, and toilet redone. We were very pleased with the work and the workers. The two men that did the work, worked very hard and cleaned up after they were finished. I was very pleased with all of the work they did. They had everything done in a day and a half. It looks better than I thought it would and am very pleased with everything. I was a little disappointed that it took so long for the remodel to take place. That is why I gave them 4 stars rather than 5.

The salesman Paul was very informative. He answered all the questions we had and new the product very well. Anthony joined him on a second visit and was also very knowledgeable.

We had our bathroom remodeled. The installers, Chuck and Steve were outstanding. Chuck explained things as the installation progressed.

We are very satisfied to this point with the finished product. The bathroom looks great.

Don

We needed windows and a very large patio door. We met with Don from Unique, and were very pleased with the "no pressure" sales presentation. We were also impressed by Unique's follow-ups and excellent communications. When it was time to install the windows and door, the crew was on time, very efficient, and professional. We couldn't be more pleased with the products and services.

I had them do a remodel on my bathroom sept 30, 2022. It all started because I was over promised & under delivered. I paid big bucks for my ideal bathroom. It looked good from afar, once I went in to clean & paint is when I realized what horrible job was done. Shower doors leaked, my vanity & sink top was damaged. The top was scratched & the vanity 3 of the 6 drawers were broken. The will not replace it They keep trying to fix it but just makes it worse. I didn't pay top dollar for scratch & dent products. The drywall work had to be redone. The worst part is, I have steam heat with radiators. While replacing the floor in my bathroom remodel. They somehow managed to bend the main pipe to the radiator causing it to leak. Now I have water leaking onto the new floor. I placed a call & left message about this I .received no phone call back regarding my issue for 2 weeks, i heard from the service dept , they were coming out to fix vanity drawers again, but no mention of radiator issye, so I adked the girl on the phone & she said the service guy will look at it. Lou came out again, this being his 3rd time out. He knows nothing about it & doesn't know how to solve problem. Mind you, this job was done sept 26th. It has been 4 days & I still have not heard back from anyone. I am very disappointed with this company and their service. Guess I now have to get BBB involved or something.
Please beware before using this company.

I am very happy with the windows and the professionalism this company has shown us. I was very skeptical about calling companies to come and give us quotes because in the past we have been high pressure to buy. This company came in very kind, not high pressure sales pitch. We chose this company and I don't regret my decision. They were efficient, professional, fast and they cleaned up after themselves. They have address our concerns very quickly. They were small concerns that most companies would not have wasted their time on but this company came out immediately. I am very pleased. Thank you Dianna Yaeger

This company is extremely sexist! Though I am the owner of my home and make all financial decisions I was told they would not come out to do an estimate without my husband home. I reiterated he might be working and I’m the owner. It would not have been so bad until they were a no show this morning and when I called it was based on if he was here. This is taking sales to a not ok level. I know they just wanted to close on an order same day and thought that would have made the difference, they are wrong. I’m glad they didn’t come since I wanted to cancel anyway. I would not do business with a company like this!

From start to finish we were very satisfied. The salesman, Paul, was not pushy at all. He was very professional and was concerned about what we needed and wanted along with what we could afford.

The person that came out and measured, another Paul, was also very professional. He not only measured but asked questions (our house was built in 1920). These were still the original windows.

The installers, Kendal and Tony were terrific also. They called to let us know when they were on the way and kept us up to date as to what was happening. Kendal and Tony were very good and respectful of our time and belongings. They were here when they said they would be, competed their work, showed us how the windows worked and cleaned up. Other than having these beautiful windows you would never know they were here.

I would definitely recommend these windows and Unique Solutions for anyone who is in need of windows or any of their other services.

Paul the salesman was very nice and informative. The installers Lou and Steve were very professional and extremely likable. Steve was actually quite humorous. Everything was done according to the time line given. I would have given it 5 stars but, first appointment was lost and installment day was rescheduled to the following day due to misunderstanding of scheduling. All in all would highly recommend due to superior product. And also reviews on line were the highest I have seen. Very personable and cleaned up as they went along. My bathroom is great and one coworker told me it looked like something off HGTV!

We had been dreaming of a new bathroom ever since we saw the Delta Faucet commercial with the man singing into the shower head. I saw an add on Face Book and decided to give them a call. The sales representative came to our home and talked about the company, the history, the ratings and then showed us the product. Our project included removal of the walk in shower and replacing it with cabinetry. Replacing the toilet as they were too low. We also needed to replace the cabinets at the sink area and remove the mirror on the wall and replace with mirrored storage cabinets. The garden tub we wanted to convert into a walk in shower.

We picked out which colors we wanted and the flooring we wanted as well.

The price came back at $26,000+ not including the cabinets or mirrored storage above the sink. We felt we could pay to have a great job done.

I would recommend the company check out the product they order for an installation to make sure what was ordered is what came out. It was not the case in our remodel. What we thought would take 5 days - turned out to be 30+ days.

When they installed the cabinets (after patching) us priming and painting - even with the 3/4 inch space the walls were gauged badly so much so that it had to be re-plastered, primed and painted again. We had to ask them to caulk around the top of the shower in case water leaked behind. The walls around the bathroom were also damaged.

We had to wait longer because the counter top was too narrow - which is a good thing because it wouldn't have fit if it were. Then when they told me the correct countertop came in - I asked them if the backsplash came in because we didn't have it at the house - they got in the wrong backsplash as well.

End result is - we had to do extra work to patch up, clean up - thought with the price we paid, it would have been a neater cleaner job.

A few days after the install, we got a call from the company to see what we thought. I explained the story to her, she apologized and said she would have the owner give us a call. He never did. Instead we had a gentleman know at the door, ask us 6 or so questions that were a yes or no response then he turned away and left.

If you use this company, they do have good product - but you need to stay on top of them.

Unique home solutions did a great job while working at our home. They came in, did the work, cleaned behind themselves and explained how to use and treat the windows. I started to write a great review but my wife said something about the visit that made me think about what I was writing. One of the workers told my wife that we wouldn't feel a difference. My concern with that statement is that now I'm not sure if I should trust the representative that sold the windows to me or if I should trust the worker that put the windows in. I'm one that believes that the people that touch the work, know the work. So when representatives come to your home they need to understand why some people aren't as trusting. However, I will wait and see if they are worth going to again for services. We currently have a bad window (very small issue) and they are were supposed to come back out to fix it. I hadn't heard from them until last week but that wasn't the reason for the call. I had to bring it up to them. I have an appointment scheduled for next week so it's a wait and see to see if they will come back. I will update this post if I can and if they return.

After repeated sales calls I agreed to have a quote done for our windows; they didn't show up. I called and rescheduled. A "90 minute" evaluation and quote turned into 2.5 hours and ended with the salesman shattering his sample window on my tile floor. The following morning I received a call stating, "We're not saying we made a mistake but we believe if we come back out we can get you a better price on your windows." I know how this game is played but come on, 12 hours later? I declined but advised them that they have all the information they need to re-quote the windows.

After receiving 3-4 calls a week I relented and said they could stop by with the new quote. They repeatedly asked me to set aside 90 minutes to go over the information and to quote new doors. I don't want new doors, I never mentioned new doors. I received the same call from different people asking me the same questions over and over; "How old is the home?" "Are the windows wood, vinyl or aluminum?" "Are they drafty? What rooms are you noticing drafts in?" I cancelled and told them I'm no longer interested in doing business with them. They are extremely high pressure and very unprofessional.

Unique Home Solutions has my undying support because they pull no punches, work harder than anyone I've ever seen, use materials of the utmost quality, and really care about the client. Workers like Eric and Curtis barely took breaks even though I encouraged them to do so. My entire neighborhood came round daily to "inspect" the work. All were so impressed as am I. Bob Dillon, the owner, came out to visit with us. He runs a company the way it should be with quality and concern for his workers. I welcome anyone to visit our home to check out how beautiful it is. You will never be pressured into doing any work by the company. It speaks for itself, and that's how I decided to go with this uniquely old-fashioned (in a good way) company. I do plan on having them back to do my roof in the future. You really won't be disappointed.

From the men who came to show us your product to the men who installed it we were impressed by their professionalism. My husband and I were very happy with the installation and when the men left except for the beautiful window everything was clean neat and tidy just as they found it! We are very happy with the job and would call again for our next project.

We had a replacement Patio door, a enlarged replacement window and a patio door removed and replaced with a new window. Unique did all the framing, construction, insulation, and siding for us. We are very happy with the install,the crew and the product. They are high quality, efficient and attractive windows. And the craftsmanship provided was excellent! We would highly recommend Unique Home Solutions to our family and friends.

Unique Home Solutions is a home improvement company that's seriously on a level of their own! We've been burned in the past by other contractors in the past & sat through a lot of presentations where everyone talked fast & pressured to "sign on the dotted line." And then Unique came along.

We found out about Unique Home Solutions through the Home Improvement Show at the Cleveland Convention Center. We scheduled an appointment and were thoroughly impressed! Neil C. (our initial salesman) took the time to "explain" (not sell) to us why his company's product is the best for our needs.

Ultimately, we had our windows, doors, siding, & gutters replaced. Worth every penny I swear!!! They say you can't put a price on comfort... Let me tell ya, our home has been so much more comfortable compared to last year (before Unique) it's unreal.

This company stands by their word and honors what they say!!!