Home Services reviews in New Albany, Ohio

I went in to ask some questions about splitting off my
Bromeliad pup and size pot for repotting. The person said I needed to wait until the next day or two and talk to Jamie and that others in the store couldn’t help with this. I have heard great things about her from my mom and a few friends so that sounded like a good plan. Unfortunately she doesn’t seem to follow her schedule so three times I checked to see if she was working before making the drive, only to be told by her coworkers she’s on the schedule to be there but hadn’t shown up yet. Finally got in touch w/ her and she was so rude! Like outright nasty on the phone.
Told me she wouldn’t have time to repot for me (which I had said wasn’t even what I was looking for). Told me she had “vendors and important people” to help so she wasn’t sure she’d have time if I came to the store. I asked if I needed an appointment and she said “no you can come in, but I may be too busy to help you”. What terrible customer service. How can you have one person in a whole shop who can help a customer and then that person doesn’t keep a schedule, doesn’t take appointments, doesn’t want walk ins and doesn’t want to help over the phone? I will be finding a new local company to support.

Everyone was nice and kind, I bought a couple air plants, a peperomia, a pot, and rooting powder. They are reasonably priced and had quite a few "rare" plants. I'd have to say it was very nice experience overall.

Beautiful flowers. nice atmosphere. Really good staff. Super nice people

This is a great nursery. Their inventory is large. Although they don't carry many "unique" plants, their selection of the more popular plants for Zone 6 is great. They also have a fun area of indoor and tropical plants.

I went to get some house plants. There were 2 young people working. The young man D was very helpful in helping me choose the plants and the young woman ran the register well so they made a good team! They also had a pretty cat following me around. I got some nice plants!

Found everything we were looking for and mote. Prices are comparable to the garden centers in Lowes or Home Depot with more selection. It rained the day we went and much of the selection is outdoors so we did have to cut our visit a little short, but will br back

I have been extremely happy with Oakland Nursery in New Albany and I feel like I have been living there practically every weekend to get my landscaping looking how I want it! When I was in there last weekend, I showed a valpak coupon for $20 off $200 and the woman didn't give me any issues with it being on my phone since it has a coupon code on it anyways. Today when I was in there and spent another $200, a different girl gave me an issue because I didn't print off the coupon. That is the reason for only 4/5 stars! I don't suggest picking on your customers for how they present a coupon when they are in there dropping hundreds of dollars each weekend! Just food for thought :-) otherwise my experience is great each time I come in!

Love Oakland Nursery. Year round, I find plants, gardening, and outdoor maintenance supplies i need for just about any project. And today we picked out a beautiful Christmas 🎄. They still have so many to choose from visit today!

Employees are very knowledgeable about all their plants. We went looking for some trees and bushes. Ivan an employee helped a lot! We spent about an hour looking at some trees and he was showing us all their different ones. He was with us all the time we spent there helping us out. Definitely I will be going back!

have been shopping for seasonal plants at the New Albany location for years, and the selection/service have always been superb. Until recently. Apparently, store manager feels that he can rather rudely impose his own return policies. we had some tropical plants that we purchased and and up not using in our project that we brought back. The typical return window is 30 days. in a very rude manner Jim said that its 2 weeks and he is not taking them back. $50 is not that big of a deal, but the manner of his response prompted my wife to call the other Oakland Nursery location, and their manager said that the return window is indeed 30 days and if we bring the plants to his store will issue a refund.
Granted few grand of lost business will not hurt their bottom-line, i just find find it disheartening that a single employee can tarnish an otherwise great company reputation.

Not very clear on many areas having a discount price or how to fulfill bulk orders of these discount items. I went to purchase mulch, 15 bags. I was told I would get assistance with loading, but didn't get assistance until I had already loaded 10 bags.

Nice facility, but needs more signage at every entrance for a customer to manuever on where they need to go.

We have been customers of Oakland nursery for a while now. We have been very good customers for the past 2 seasons spending around $2000.00 on various plants and bushes. Very friendly, eager to assist with questions and very thorough when checking out and explaining their plant warranty/guarantee to you with a smile while stapling your receipt to the green warranty paper.

This year we purchased 53 boxwood and about a month later, we bought 2 mr. bowling ball bushes amongst various other plants… out of the 53 boxwood, 3 died, 1 on its last legs. 1 of the 2 bowling ball bushes that are planted within 8 feet of each other, turned brown and crispy literally overnight. We decided to uproot the plants and get it taken care of under the warranty that they do proudly tout upon checkout.

We were pointed to the customer service desk where a lady requested assistance over the radio to get our bushes looked at. A man with a very angry look on his face appeared, did not introduce himself, asked us if we watered the bushes, accused us of not planting the bushes, lectured us further on watering, specifically remarking “there is no substitute for water”. My wife and I felt like we were criminals. I told him that we were not trying to get something for nothing and further TRIED to explain that out of 53 boxwood, 4 of them died but the rest are thriving, also TRIED to explain that mr bowling balls neighbor is fine as well, he did not want to hear it, just wanted to give us his angry attitude and nasty remarks. He snapped at the woman at the desk an order and stormed away with no further word to us. My wife asked the woman at the desk if he is always this rude and she went on to defend his actions and also did not want to listen and understand that 49 of our boxwood are in good health. My wife mentioned how much we have spent there just to illustrate that out of all that we have bought, 5 plants did not survive and was told that it doesn’t matter how much you have spent, again, not the point.

To wrap it up, we still love the selection and prices at Oakland in New Albany, however, due to the treatment and rudeness of the man, assuming manager or owner, again, he did not even bother to introduce himself, we will think long and hard before shopping with this company again.

The plants are lovely and their mums lasted far longer than any mum should, one is still alive. The pincushion and lavender I bought are still trying to grow in the winter, stubbornly remaining green. They truly have high quality, lovely plants.
The reason for my 3 stars is this: there is a lady who works there and every time my family or I ask a question (which is infrequently), she gets an arrogant, snappy attitude in regards to the answer. It is very off-putting and I will definitely avoid her in the future.

Terrible customer service! They wouldn't honor their coupons then when 3 of my plants died within 3 days they refused to return or exchange them. I spent $300 on annuals and was told they offer no warranty! The gentleman told me to take them home and water them. Oakland Nursery could take lessons in customer service.

I wish I could give this place a good review. I was not greeted by any of the employees when I got there. No one offered any help. I walked around for a good 10 minutes and no one approached me or said, "Hi," or anything. It just wasn't a very friendly environment. Because of that, I set the 2 plants down I was going to buy and left emptyhanded.

Purchased an olive tree a few months ago. When purchased I asked numerous questions about care. Was told to put it outside when sunny, (which I did every sunny day in the morning), not to water until bone dry, leave it in the pot for 1 year. The tree is dropping dead leaves everywhere,. I called the store and spoke to Jamie. I asked if I could return, she said no bc purchased over 30 days ago but told me I could spend more money and purchase a “grow” light. I have a green flyer that says trees have a 1 year warranty. My receipt says olive TREE but yet JAMIE told me I can’t return. Be careful when purchasing from this store, they sell you by saying you can return but really they will not allow returns.

I bought a magnificent wind chime ...everyone walking their dogs in the neighborhood comments on it. Great selection of statues ...bought a fish to put in my bird bath...the bird bath is a shell so the statue is perfect. Wonderful selection of flowers , trees, herbs and vegetables. Loads of gift choices as well. Highly recommend this location.

Love this garden center!!!
Huge display, all sizes of same flowers, plants, bushes, and a great supply of any garden tools. This is my FIRST step.
When i need garden items.
And they will really work with you. Getting the item you like and want. I RATE THIS PLACE
#10. STOP HERE FIRST.!!!

We bought a flowering tree and I planted it myself. Within 2 months the tree was dead. We had them replace the tree as it was under warranty. They replaced it with a smaller tree. We also purchased 7 or 8 azaleas that were beautiful. Half of the shrubs died. We watered regularly, tested the soil for acidity, but again half of them died within 2 months of planting. I've been renovating houses for a long time, and I've never had such bad "luck" with either my selections or planting skills. I'm inclined to believe they are buying plants with smaller root balls than are necessary. We won't be returning.

Update: we bought a nice river birch and it had a huge root ball. This is maybe one of the only places to go in Columbus. I’ll let them earn back my trust with discounts. We got a great deal on the tree.

Great Nursery. Very broad selection of landscape plants and trees.

Oakland Nursery performed an large landscaping project for our new home build about 2.5 years ago, including softscape, hardscape, limestone buffs, retaining walls, etc. They did great work, and replaced plants, bushes and trees as needed under warranty without question. This spring it became apparent that I had an issue with my intricate and complex drainage system, which includes 15 downspouts and four catch basins throughout the rear and front yards. A system that taking all house and yard runoff water to a storm drain at the road. I noticed that I had two downspouts turning into gysers, and overflow/reverse water flow out of one of my catch basins in the rear yard. We discovered that when the retaining wall was installed during the project, that our drainage system was damaged (preventing flow to the street) and not fixed correctly by the team who installed our retaining wall. Upon calling Oakland over 2.5 years after the project was completed, we sent an email with several photos documenting the issue, we had a supervisor named Dave call me immediately to set up an onsite meeting with the owner's son. Both were great, listening to the issue, acknowledging the problem, apologizing for any inconvenience, and setting up a plan to remedy the problem. Oakland was out within a week, excavated the area, and fixed my system better than the original. Oakland stood behind their name, fixed the problem without question or push back, and did this all under warranty work with no cost to me as the customer. Over two years later. In times like these with trades who don't stand behind their work, this entire experience rejuvenated my faith that some companies really do the right thing. It says a lot about a company's moral fiber in doing the right thing for their clients. Not many landscaping companies would have stood behind their work like Oakland Nursery did for us. In addition, the site was left super clean, graded and seeded to establish new grass over the area of repair. A big thank you to Oakland Nursery and the great employees who make your company what it is today. I would highly recommend using Oakland to anyone.