HVAC reviews in Norton, Ohio

My air conditioner was not working. It was very hot out. Josh came out and fixed the air conditioner. He did a great job. He was professional, and arrived at the time he said. I think Swain Services provides a great service. I would use them again, and I would recommend them to anyone.

I would highly recommend! Our air conditioner stopped working Friday evening on 7/1/2022. We called Swain Services. Josh showed up early Saturday and diagnosed the problem. It’s a holiday weekend so getting a new part for an older unit was not happening on a Saturday. He went out of his way to try and find a used part to get us through the weekend. He then showed up today with the new part and we are now enjoying a nice cool home again.

We liked him so much we asked him to price out a new furnace and A/C unit.

Thank you Josh for your outstanding service!

Josh came out to tune up my air conditioning unit before the summer and charged an extremely reasonable rate. I recommended him to my friend who had been quoted $1700 and $1800 to fix his A/C. Josh got out the same day and repaired their A/C for $230.

You can trust that Swain Services will give you quality work at honest and reasonable prices.

First time we needed Josh was the hottest day of the year and our air went out. This time it was the furnace. Both times he made time to make sure we were comfortable. His pricing is beyond reasonable, and he is very personable.
What he did not do was 'find' other repairs needed, but he did check everything thoroughly. He did not gouge us on price. He did find 2 minor issues that took him 2 minutes to fix.
He knows his stuff, and his recommendation for a new smart thermostat has saved us a ton!
A+ recommendation!

Josh was able to come out same day and diagnose our AC problem on the hottest day of the year so far. Our condenser unit was old, and he was honest about recharging it or replacing it. We opted to replace it as well as the coil in the basement, which he quoted us at a very reasonable price. He was pushed out about a week with other jobs, but he came out today to replace everything and was quick and the AC is blowing cold once again! Very friendly, easy to work with and extremely accommodating with payment. Would absolutely recommend him to anyone in the area!

Josh has been out to my house twice this year. Once over the summer with some ac issues and this week. Naturally we had no heat as soon as the temperature dropped after Christmas. He worked hard on my furnace to get us up and running. We had a lot of great conversations while he worked on my system. If your looking for someone at a reasonable price and honest work, Josh is your guy. Highly recommend Swain service!

Wouldn’t even try to look at my equipment

Awesome

On time, professional and curtious

Excellent customer service and top notch quality product

Knowledgeable and friendly staff. Your service is greatly appreciated.

Excellent service!!! Very friendly people and very helpful!! Your service is very much appreciated!!!

they did a good job and were prompt despite a few glitches that they had to put up with.........they are very responsive!

Very inconsistent he'll take the easy jobs but the hard jobs he turns down and doesn't give you an explanation why he won't work on it

I was looking for a switch for my furnace pulled in and asked one of the techs they set me up with a replacement I installed it my self and house is now warm if you need help give them a call Thanks again for your help

One of their vans pulled out right in front of me on Summit Rd while I was on my way to work this morning. # 11. I had to slam on my brakes. Inconsiderate drivers = inconsiderate people

Horrible company. Completely screwed us over on are appointment 30 minutes a head of time on are walkin. We all knew what the real issue was. Find someone else!

The guy who came over this morning was Very professional, very knowledgeable and had the problem fixed In about 10 minutes!! Many thanks from the Davis’s

Hanks Replaced our water Heater and Boiler Excellent Customer Service and Top Notch Products and installation.

Called Hank's Refrigeration last night after my dipping cabinet went down. This equipment was critical to the operation of my ice cream shop, so I asked for an emergency service call. A few minutes later a really sweet guy named Sam called and said that he is not allowed to come out to a first time customer. Only established customers get after hours service calls. Understandable, I guess. Sam said he or someone from his company will be at my business at 8am and promised to get me up and running before the start of my business day. He quoted me $120 for the first hour, and $90 after that.

Fast forward to 8am, and no one shows up. At 8:30 I called the main office and got a woman on the phone with some serious attitude. She said "Well that's nice to hear you made it into work today with this weather!" Yes lady, I did make it in. In fact, I left my house a half hour early because of the weather. That's called responsibility. Especially when you're running a business! Because of the weather I waited a half hour to call your office. I understand its snowing. However, its also Northeast Ohio and unless you moved here last week, you should know how snow works! We only got 3 inches last night. It wasn't a blizzard and the roads are completely clear. They didn't even call kids off of school. Its not that bad out!

I was then forwarded to Paul the "service manager", who informed me that he had NO IDEA he was supposed to me out at my business. I told him about my call with Sam, and he said "I don't know why Sam told you that". Then said "I guess we can get someone out there." I guess? Seriously? Thanks! I appreciate you doing me the favor. *eye roll* Then followed with quoting me a price HIGHER than what I was told last night.

Forget it!!! I don't do business with lazy and shady people. Sam was polite, professional, and would have come out if he was allowed to service new customers. However the woman who answers the phone and Paul need to reevaluate if this is the business they should be in. Because I was made out to be a pretty big inconvenience this morning.

Sorry for being upset - this only effects my entire business. But yeah, whatever - no big deal, right?

Very Happy! Our facility's walk-in cooler stopped working. Called them in the morning on Saturday. Had Bryan (technician) within an hour. He was very professional and got our cooler running within 2 hours. Very pleased. We used them for the first time and will definitely be using them again (if something happens). Thank you