Sterner Waterproofing & Excavating

I contacted Sterner Waterproofing & Excavating regarding an issue with my foundation drain. After speaking with them and doing some research, I realized my situation—while important—was likely a smaller job compared to the type of work they typically handle. To their credit, they were still willing to take a look and initially scheduled an appointment.

Every time I spoke with them, they were extremely nice, professional, and easy to work with, which made the experience even more frustrating.

Unfortunately, that’s where things started to fall apart. The appointment was canceled at the last minute, then rescheduled and canceled again. This happened multiple times, and eventually I decided to move on and hire someone else.

I understand that my job may not have been a priority compared to larger projects, and I can respect that. However, I would have appreciated more transparency upfront. It would have been better to simply let me know if the job wasn’t a good fit rather than repeatedly rescheduling and canceling.

Overall, while they seemed knowledgeable and professional, the lack of follow-through and reliability was disappointing.

If you need the job done right, look no further than Sterner Excavating. Mathias is an expert at what he does, and with his years of experience, he will save you money.

I had water coming into the corner of my basement every time it rained heavily. I got a few quotes, one of which was those basement hacks you see on tv who wanted to tear up my floor and bring even more water into my basement–and charge a small fortune. And another who wanted to dig up the entire side of my house and redo all the drain tile. Thankfully, I found Mathias at Sterner Excavating. He knew exactly what the problem was since the leak was only in the corner. I thought the problem was just the downspout pipe that was broken, but upon digging further, the footer drain was cracked and had roots growing into the pipe. It takes someone with expertise to pinpoint the exact problem since you can't see what's going on beneath the ground and someone who is honest to fix only what is necessary. With the wet spring we had this year, his work was put to the test–not a single drop of water entered into my basement.

I’d also like to mention Noah who helped Mathias with the job. He was very polite and a hard worker. Mathias was kind enough to remove few large shrubs where they were digging and Noah made sure to clean up the debris so I didn’t have to.

Additionally, I recently had an emergency situation where my power line was severed by Spectrum and I needed an excavator immediately. After the amazing job Mathias did with my basement issues, I didn’t hesitate to call him to tackle the job. He took time out of his busy schedule to come right over and assess the situation. The next day, he and the electrician had the issue taken care. It was a very stressful situation to be without power, but Mathias confidence and expertise put me at ease that the job would be taken care of.

In the office, Mary is invaluable part of the team. Adept at communicating with clients on the status of your job so you’re not left in the dark. Mathias had a very busy schedule and didn’t get to my waterproofing job right away, but Mary made sure to keep me informed until he could do my job, putting me at ease. She’s also very enjoyable to chat with.

It’s hard to find honest people you can trust to get the job done right, Mathias and Mary are genuinely good folk, and I’m glad to have found Sterner’s Excavating. I would highly recommend them and would not hesitate to use them again.

Great job waterproofing