Appliance Repair reviews in Pataskala, Ohio

John was a personable. He was very thorough. Took an interest in his job.

John did an excellent job in checking out our appliances. He fixed our dryer and it no longer makes noise.

Later that evening we tried to run a load of clothes, but it eroded out with error code E01F03 and the door was locked. We had to turn off power to get doors open.

Kurtis found an issue that another company, who had been out 3 prior times, couldn't find. Very knowledgeable and explained things thoroughly.

Josh was very knowledgeable and professional. Identified issue immediately and recommended necessary repairs. Thanks!

Very nice tech!! He told me it was and handled everything in about 10 minutes. Very pleasant, great experience.

Kurtis arrived on time, listened to my description of the sound the washer made before quitting, then hooked up a diagnostic tool to the machine and got started. Within
1.5 hours he had the repair finished and tested. I was happy with his work but hoped the bill had been lower.

Lito was great. He diagnosed and fixed our problem quickly and accurately.

Technician was great. Super friendly and extremely knowledgeable. Would recommend him again! Customer service was awful though.

Very nice repair person. VERY kknowledgeable! And very pleasant to speak with.

He was a very hard worker that went above and beyond helping me. The only thing was he only had to turn the t on the waterline. He shouldn't have to charge me the whole 130 dollars to just turn the t valve.
He was wonderful though. Not his fault the price. I'd love to be able to have him do all my work around the house and appliances. He's a friendly, kind, go getter.

Air Conditioning System - Through my Home Warranty, 2 other companies came, assessed, and then ghosted me. Both said the compressor motor was bad. Elbert (Sears) came, and fixed it in a jiff. I was shocked.

Technicians arrived 2 hours late. Computeried gave no help to contact the technicians to see when they were coming. In the end, the repairs would cost as much as buying a new refrigerator. The techs were nice, but the entire system needs revamped for this system bo be helpful and efficient.

Elbert came to my home and was rude, disrespectful and condescending. I addressed this with him and he didn't apologize, he continued to be rude. He needs additional training on customer service and respectful communication with customers. I'm only giving 1 star because I can't post without clicking at least 1 star, but I would not give Elbert 1 star. I had no problem with the previous technician that came in June to fix my A/C unit.

Very bad company. I have waited 3 days to only to have this company cancel and not able to speak to somebody about it. Do not purchase the warranty and if you're under a manufacturer's warranty request for a different company because this company does not care about its customers.

My repair tech was Brandon. He was ontime, listened to my concerns and watched my video. He did his evaluation and determined the issue. Im very pleased with his service and would use Sears again.

Technician was top notch. 5 stars. Knowledgable, professional, communicative .

Company support for the technician is way below average. There is not a human being to be found in the company who can back up the tecnicians with up to date information, communications about appointments, problems, rescheduling, questions or any other form of customer service. The online tracking system and the feature that allows you to communicate with the technician don’t work. We used Sears repair service for years and years. The current situation is not acceptable. The technician saved your customer!!! No stars for the company!!

Experienced, knowledgeable, courteous, and personable. Five star rating. This is the technician I would like to use next time.

Super knowledgeable . Took upon himself to contact me when ordered part came in 3 days earlier than expected. Immediately called with the and arranged for installation of defective 3 days earlier than expected. Super man and very courteous. Way to go.

With service and technicians like this is the reason I have been a loyal Sears customer for over 50 years.

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It's impossible to talk to an actual representative for this company even when directed. This company will over promise / under deliver and never show up. Find any other company but this one.

John has been great to deal with! He’s been polite and professional. Very thorough with diagnosing and fixing issues.