Water Damage Restoration reviews in Perrysburg, Ohio

I have been in Property Management for over 21 years and Cousino Restoration is by far the BEST restoration company I have ever used. They are extremely professional, timely, detailed and made a horrible experience bearable. Eric, Brandon, Jesse and Kelly are AWESOME and truly are an asset to the company. I would highly recommend Cousino Restoration to anyone.

We had 6 feet of water in our basement, and were desperate as no one was returning our calls. The first company that showed up admitted it was too big a job for them, and referred Cousino. They were out that very afternoon to go over everything, and their crew was out first thig the next morning. They also had no problem calling in additional people to help with the job.

They were up front about what to expect and what they were going to do, and they stuck to it.

Rich, Micah, Janna and their entire team did a Great Job. I would highly recommend them!!

Cousino's Restoration came out when notified the same day and cleaned our office space and returned it to better than before! Jennifer and Andrew were a pure delight and did a great job!

Thank you for your service!

Amber was so enjoyable to work with. She assured me they could handle this project. They did a fantastic job and I highly recommend them!

We had a flood in our home and within 2 hours of us calling the insurance company, we had Jeremy and then Will at our door. Soon following them, came everyone else. I was shocked at how quickly they arrived and had their crew starting the cleanup. I am highly impressed at how polite, helpful, and hard working they all were. On the last day, I had a crew at my home that consisted of Will, Brooke, and Trevon. They were just the nicest people and they went above and beyond. I could not have asked for a better group of people in my home during this difficult time.

Sheri is very knowledgeable and always quick to respond to any questions I had along the way. Thanks again!

Very satisfied with whole process. My elderly father had some severe water damage, kitchen flooded. They came out right away, and did what was immediately needed to dry it out be sure everything was safe. They helped through the insurance process, which all went smooth as silk. They insured the kitchen was usable during the waiting process for new cabinets. Everything was complete exactly when they said, they were on time, left everything extremely clean at the end of each day, workers were very friendly, workmanship was perfect and everything came in right on the original estimate. I would certainly use them again, and highly recommend.

I had a kitchen fire and was referred to this company for clean up. I had never had to file a claim with my insurance and was unsure of how all of it worked. I didn't receive much help form the agent I was working with at all. I called Cousino and gave all the information that was asked of me and was told I would receive a call back to go into further detail as to what happened and what was needed. I received a call the next day and spoke with Ed. He was so helpful in answering all of my questions, took his time to help me understand what all to expect in every part of filing claims, even the stuff that would not be handled by his company. He was very polite and professional. He came out to do the inspection and was very thorough. He showed me spots from the grease that I hadn't noticed before. He explained in detail what the company would come out to do at the house as far as clean up. I was given an estimated date that a crew would be there. He checked in daily, whether it was a quick text or short call, to make sure everything was still ok and keeping me up to date with their emergency flood job that they had just began when I called. They came to my house as expected. There were 2 vans, they brought in all of their needed equipment, explained what they were about to do and went to work. They were there 8 hours cleaning. I didn't truly know what to expect as I was really expecting walls, ceilings, cupboards but the outside of everything. When they were finished, they did all that I thought they were going to do plus more. They organized all of my cupboards after wiping everything in them, cleaned all the toys in the play area and organized those, my office space in my den, etc. I almost felt bad as I have 4 kids, I work full time and go to school full time so I know the clutter was definitely a lot. They didn't seem to mind. They were all do personable and nice and even stayed patient and pleasant, even playing with my dog who was jumping all over them. Overall, I was beyond pleased with the job that was done. They will be coming back out to do some painting and replacing some things that were damaged and I'm sure I will have the same great experience as I did this time. Thank you so much for going above and beyond to make sure things are safe and clean in my home!

Your company came out quick and got to work in the apartment building. The whole 1st floor was flooded. (Sent 2 trucks also!) I'll update after completion. But so thankful that you cared enough to come out at 11 pm.

Very pleased with Cousino Restoration! Ed and Lucas were very thorough with the explanation of what needed to be done for my home repair. They were professional and courteous throughout the entire time. They worked around my schedule, making sure that I was able to be involved as much as possible. The dry-waller (forgot his name) that they sent out to do the ceiling was excellent. I would and will recommend Cousino to anyone that needs restoration and repair work done to their home.

We used Cousino restoration when our basement was flooded with inches of water. We use our basement for storage and had a huge mess and didn't know where to start or what to do. Everyone that worked on the cleanup was very helpful, professional and polite. They got equipment set up quickly to start drying things out and finished with the cleanup faster than we anticipated. They were very thorough in listing and photographing all the items damaged. I would definitely recommend their services.

We had a cat 4 Hurricane come through our area. Cousino was on scene within 3 days. They were very professional and efficient. Cannot say enough of how polite and accommodating they were as they had a mess to work with here. We are an apartment community and Cousino worked very hard to accommodate the residents in a very trying time. We feel very lucky to have had them as our restoration/remediation team.

Shout out to our estimator Amber!!
Very professional with great knowledge and insights!!
Highly recommended!!

Avoid at just about all cost. We are currently 2 plus months after they (or their flooring subcontractors) decided to take a short cut and throw the new flooring over their own unfinished work. Cousino's have come out a few times and admitted the mistake but yet here we sit waiting for a proper fix. Said flooring is now coming apart and coming up while the floor itself appears to swell with changes in temps and sink in at one spot. They can take your money real quick but don't hold your breath on the job being completed properly or in a timely manner. Save your time, patience and money by avoiding these guys. Right now I really wish we would've...

THIS WAS THE BEST EXPERIENCE EVER!!!!
This company goes above and beyond to make sure that their clients are happy, the work performed FABULOUS, communication top notch. I would beyond recommend this company to EVERYONE! I JUST LOVE THEM

Very kind under stressful situation of water damage. The crew was absolutely people I would approve for any clean up. Great job!

Jeremiah was very prompt and professional. Got a tarp on my damaged roof until further action can be taken.

I had a fantastic experience with this company and everyone I dealt with. You never want to need them but if you do they are understanding, caring, professional, perceptive, and knowledgeable. As much as I enjoyed working with them I hope I never have to call them again :-). Lisa is fantastic!!

I cannot recommend Cousino’s Restoration Company enough! When our basement unexpectedly flooded, I was completely overwhelmed—especially with two small babies at home. From the moment they arrived, they took full control of the situation with professionalism, efficiency, and compassion.

They handled everything from water removal to cleanup with such speed and care, I didn’t have to worry about a thing. What truly set them apart was that they even dealt directly with our insurance company, which took a huge burden off my shoulders during an already stressful time.

Thanks to Cousino’s, our basement is dry, clean, and safe again—and I was able to focus on taking care of my little ones instead of managing a disaster. Truly a lifesaver! 💯👏

The team of Cousino restoration were great. They just finished cleaning up our basement after a sewer water back up , a big mess after plumbing work fixed, etc. we had water and sewer damage throughout basement. Starting with Amber who set up everything she was there whenever needed and so nice. Then the team of Kelsey, Melissa and Dallas came in and did an amazing job, went way beyond and worked so so hard. They did the bulk of the job. Plus they were so friendly and kind. I didn’t get other people’s name that came in and out but all were so helpful and friendly. Thank you to everyone from start to finish. We highly recommend you all. You made a nasty problem more bearable and we truly appreciate everything:)

Lisa and her team were absolutely incredible! Lisa truly values her clients from the start. From being an active member on the job… To communicating daily whether it was a visit to the house, phone or text messages, I always knew what was happening. The men on her team were always so helpful, working hard, and friendly. I will always recommend and call Lisa and her team for mitigation support.