Appliance Repair reviews in Richmond Heights, Ohio

The Sears service technician arrived on-time, provided shoe covering (it was raining!) greeted appropriately and immediately began reviewing my appliance issues. He quickly analyzed the issues and offered options for remedying the problem. He also performed a dryer maintenance service and quickly cleaned the areas of our dryer that were seriously in need of attention. I think his work possibly prevented a dryer fire in my home! Without question, Eric D. performed Five Star service. He is a great representative of your Sears Services. Terry B.

He did an excellent job got my washing machine working very well he’s very pleasant and resentfully

The Technician was polite, professional and he was able to answered the questions I asked him.

This is the third or fourth service call for the same problem on my refrigerator.The problem has not been fixed, but the technicians won’t just write unfixable. I’m tired of dealing with this plus communication with this warranty customer service is really bad !!!

Great experience for sure!
We had some lack of shipping parts to my home at first but Vince made it all happen for us!

Paul

Dwight was on time, knew exactly what the problem was had the part on his truck and installed it, checked the operation left. Couldn’t ask for,better service.

Arrived as expected and diagnosed the issue within 5-10 minutes. Resolution was unfortunately too pricey, so I opted to pay diagnostic fee only.

David was very professional and he fix the problem

David was Great! The service provided was excellent. I called this morning for a service repair and a technician was at my home this afternoon.

Tim was excellent , very professional and personable and knowledgeable and most of all,
Fixed my washer in a very timely manner.
I recommend that Tim get a pay raise ( no he didn't know I would make such a recommendation).

Our technician, Vince was fabulous. We had the chance to see him again and again and again after the 1st diagnostic visit. The next visit the part had not been delivered. The next 2 visits the WRONG part was delivered. By the 5th and final visit the correct part was delivered and installed. Vince's rating is a 5+ while Sears not so much.

I was at work, but my dad was pleased. with the efficiency and professionalism of James. I appreciate him informing me with text messages as to when he would arrive.
A few weeks later our stove stopped working. The man who came out the first time had to order a part for the ignition unit and told us to call when it arrived so it xan be put in. It took a few days for an appointment to be made and confirmed, but Vince came in and saved the day. Vince was friendly, quick and efficient. He knew just what to do. He asked if I or my father had any concerns, and offered the Sears home warranty,

Vince did an outstanding job determining the problem and solution.
He was not able to get an approval from the warranty company and tried his hardest to get results. He provided me with a number of options. He did an outstanding job. Very polite and knowledgeable. Took the time to explain and check out the washer.

David is an excellent repairman and now our washer works well. He is trustworthy.

Dwight was great! Very informative and patient with all my questions. Why was I quoted $128 but was charged $139?

Thank you Eric for coming out and fixing our LG dryer! I am soo happy with the way you came in, listened to my concerns. You took my dryer apart and found the problem! It works like brand new!!! You were very friendly, knowledgeable, professional and easy to talk to about our appliance!!! YOU ARE THE MAN!!!🙂

Friendly,professional,knowledgeable.
IwasangrybecauseIpaidforsomeonetoevaluatetheworkanspartsneededtofixmystoveandhedidnotincludeamasterpartthatwasnecessaryforapermanentrepair.IfeltthatSearsdidaverypoorjobindisagnosizingtheproblemwithmystoveandthereforethe$129.00diagnosticpaymentshouldbereinbursedtome.Ifeltthe2ndrepairman,Frankgaveamuchbetterevaluationofwhattherepairrequiredwhichwouldhaveimpactedmydecisiontogoaheadwithrepairs.

David was prompt and efficient. Much appreciated.

James was on time, kept me informed the whole day. He was excellent. Very reasonable price. Wonderful experience! Would definitely use again and recommend to anyone.

I had a very poor experience with sears repair. My original appointment which had been scheduled the day before, was canceled after waiting around at home most of the entire window for the person. When the individual did show up the following day they were visibly upset and would not give me any time to confirm with my landlord whether it was okay to order the parts needed for the repair. I wound up having to pay for someone to show up and be unkind, and my dryer is still not on a path to being fixed.

Jeff was quick and matter of
Fact! He did advise
Me that the repair was under a 5 year warranty! I called GE and found my repair, parts and labor
Would be covered!
I really appreciated his knowledge
and helpfulness !
Thank you
Jeff