HVAC reviews in Sheffield, Ohio

Josh my technician was very professional and we'll spoken. He made it easy to understand what was happening with my AC and gave me the confidence to make the right decision on how to go about repairing my system. Would definitely recommend JD to my friends.

This is the second time I have used this company and my experience is just as good as the last. Jeremy had our issue diagnosed in minutes and up and running in short order. I really appreciate great service combined with competence . There is no compliment as powerful as a referral, and you have earned my referrals. Thank you again.

Great company! Very prompt in getting to my home and addressing the issue. James was very friendly and knowledgeable and was able to find the problem right away! Their sticker has replaced our old contractor’s information on our equipment!

Our air conditioning was not working and we called JD Indoor Comfort and they came out that same morning and fixed the problem. Jeremy had great customer service and we were very pleased with his knowledge and efficiency. We will definitely call them again!

I had them come out to do a repair on the upstairs heat pump. It was solid ice around the indoor heat exchanger. The technician was able to diagnose that it was likely due to low refrigerant outside. He checked the refrigerant level and found a leak at the service port valve.
The price was reasonable and I would use them again.

Late last summer it happened. I was sitting in my favorite spot on the sofa, minding my own business watching $200/mo cable when BOOM! Absolutely nothing responded when the thermostat called for air conditioning. As a big guy, I had two options. A: I could curl up into a half fetal position on the cushion of the couch and use the first beads of sweat forming on my wrinkled brow to hide the tears welling inside of my worried eyes. OR B: I could stand tall, pick up the phone and take immediate action to correct the problem, thus ensuring many years of total comfort to come! I had just been laid off, so I chose option A.

But come April of 2018, I took life by the horns and made that call! I did some investigative work and quickly discovered that JD Indoor was THE company to call. I ended up with a total of 7 quotes and JD offered, by FAR, the best VALUE for our money. For a very fair price, we got a great unit, a whole-house humidifier (Cannot be beat) and the install team was really amazing. While it's true that I WOULD take money to write a review for somebody, I am writing THIS review because it is my HONEST opinion that you cannot go wrong with JD Indoor & Comfort. I am not related to anyone in the company, I am just thoroughly impressed with the level of professionalism I experienced working with JD.

I have already recommended them several times, as I will continue to do in the future. As of late, I have just signed up for their ongoing maintenance program to help protect not only my new unit, but also my existing furnace and hot water tank as well.

Give them a shout folks! Trust me, the alternative is frightening! Cheers!

New furnace JD Indoor comfort put in is working fine, got an estimate Monday, the furnace was put in the next morning, installers Dennis and Jon were professional and friendly, I recommend this company,

Josh the service technician, Ac freezing up.
Great as always ! Fast ,good commutation lets you know what is wrong. Gives you an estimate before doing work. Txt you when on there way. Have been doing business since 1995 with Jim & Dave Thank you !

Despite the extremely hot weather of late causing cooling problems for many, JD Indoor Comfort quickly responded to my request to repair my heat pump/air conditioning unit cooling problem. Their service technicians were extremely competent and quickly resolved my unit's problems within a couple of hours. I am an extremely satisfied customer!

We had a valve leak on our boiler and JD Indoor Comfort came right out after our regular service people couldn’t come. So nice and efficient and will use from now on!

The crew was very prompt and professional. The JD also communicated very well via phone, text and calls. I would recommend them to friends and family.

About two weeks ago brennden and Jack came to my home to install a furnace and hot water tank they were very thorough respectful and did an awesome job the job took two days im very grateful to them both furnace and hot water tank are operating beautifully thanks mucho !!!!!

Luis did a fantastic job of troubleshooting and fixing our gas fireplace insert!!

Brenden was a great technician. He found the problem and took care of it. Then he checked out the unit and turned the "T" fitting outside to hopefully prevent the problem rom happening in the future.

I left a message the evening before after hours and they returned my call promptly the next morning. The representative let me know that someone would be out by 9:00. A.M!! I was shocked that they were able to make it out so quickly.

Luis the service tech advised us that he needed to go get a part and he was back in less than a half an hour. He replaced the part and the job was complete by 10:15. A.m.!

Luis was very informative and we discussed replacing our aging unit later this year. What a great experience using JD Indoor Comfort!!

Andrew was great! Really knowledgeable and was able to diagnose problem(s) and fix and explain the issues and repairs. Would have no problem recommending JD. Thanks for your prompt service

I’m sharing this for those considering a new furnace or AC unit. Three and a half years ago, JD Indoor Comfort replaced our furnace and AC. A few weeks ago, I smelled gas near the unit and discovered it was from an elbow joint installed by JD Indoor. I called them, hoping for immediate coverage since it was recent and very likely their fault, but they refused and wanted to charged $150 for a diagnostic visit.

Jim Sustersic, the owner, insisted that leaks can happen anytime and they’re not liable. He bluntly stat I would have to pay for someone to come over. Since I had to pay anyway, I decided to hire someone else who’d stand by their work.

Also during my conversation with Jim, he showed no concern for my safety or listened to my issue. All he cared about was my payment.

I knew a friend who recommended a good plumber, Jeff. He immediately asked question to determined the leak’s source and location and advised me to take immediate action. After confirming I wasn’t in immediate danger, he came the next day to fix it.

Turns out JD Indoor had "neglected" to apply joint compound between the elbow pipes, causing the leak.

To anyone considering a new furnace or AC unit, I suggest looking elsewhere than JD Indoor Comfort. They have incompetent employees who don’t stand by their work and could potentially endanger you and your family.

**Update-response to owners reply**
Yes, you did offer to send someone out immediately but failed to disclose how much it would cost me, which was deliberate to hide the fact that there would be a $150 charge.

This kind of leak should not have occurred had you installed it properly in the first place. That was my contention, that I should not be charged for something you guys did improperly, but you didn't care to listen or show any concerns for my family's safety.

The "offer" of complimentary annual is a complete lie. You wanted $150 to come out and clean the condenser unit.

I sent you the pictures of the elbow joint and waited to hear back from you with an explanation of how that joint was installed without any joint/sealant compound, but you decided to ignore me. So to say that you strive to address my concerns and would like further discussion is again another complete lie.

Scheduling was easy and quick. Reasonably priced. Technician showed up on time, was professional, thorough and communicated effectively. Overall great experience! Will not hesitate to use them again for any future HVAC needs!

Furnace quit working in the middle of the night. JD Indoor Comfort walked me thru resetting the furnace and came out the next day to make sure we were good to go. Definitely will be using them for our HVAC needs.

Heating system repair was disappointing and unprofessional. The technician failed to properly diagnose the issue, and the system continued to malfunction after service. Communication was unclear, repairs were delayed, and costs seemed unjustified. Overall, the experience lacked expertise, reliability, accountability, and concern for customer comfort and safety.

Very professional company, understanding and the response to our concerns were dealt with quickly. The technician was knowledgeable and friendly. The cost was reasonable. Highly recommend.