Reviews of local pros in Springfield, Ohio

Work with Five Star was a Breeze! Jy was prompt, professional, and he was able to fix our furnace in less than two hours. We will be using them for all of our HVAC needs.

The service rep (Jeff Rehl) arrived promptly. He was very informative, explained many aspects of how my furnace is working and how it could be improved. The price for the service was much cheaper than I thought it would be!

After arriving back in Springfield, I found my house was about 47º. This was two days before Christmas. The next morning, I called the company that put in my neighbor's AC unit but he couldn't make it until the day after Christmas. So I called Springfield Heating & Cooling. The guy who showed up was from Five Star Home Services. He finished the job in less than two hours. He was good and knowledgeable.
Problems:
• why was he from Five Star when I called Springfield H&C?
• I never got a written estimate or invoice breaking down the price, which would have influenced my decision to have the repair.
• after telling me the price of the part ($1776), he told me that putting that much money into a 30 year old furnace was a lot and started quoting me prices for a new furnace. This was before inspecting my furnace, which he found to be in good condition.
• the price to fix my furnace was $1885, including service call ($99). As mentioned, the part was $1776. I looked up the price of the part (controller board) and it was just under $200, retail. Double that for markup, and that's $400. 1776 - 400 = 1376. That comes out to $688 PER HOUR for labor, diagnosis, & warranty.
• tech told me my filter was a little dirty and took it out but didn't replace it. Surely, he had spares in his van.

The day after Christmas, I called the guy from the other company and asked him what he would have charged to replace a controller board, assuming he didn't know what was wrong with it. He told me $450. I wish I had gotten an estimate from him BEFORE calling Springfield H&C. I guess I'll consider this an expensive life lesson.

I texted them to complain about the price and someone (manager? owner?) called me Monday (12/29) and gave me a $200 credit/refund. That's something, I guess. But it's still over $1200 more than what I could have paid. Lesson learned. I will never use this company again.

My old furnace gave out on me so I got an appointment for an inspection. It was going to need a lot of work, so I went with a new system as recommended. A major expense, but didn't seem unreasonable and they have a very convenient financing partner that was able to give me essentially instant approval which helped.

A couple days after the inspection I was able to have the install, so it was just under a week from when I called to having a whole new system put in. From what I can tell they did an excellent job: they were neat in their work, took care to make sure the details were right, took the old system and cleaned everything up after.

Their sizing calculation was for a smaller system than previous and it's a two-stage rather than the previous single stage. I was a bit concerned how that would do, and it took a bit of time to fully reheat the house from 50 to 70, but I really like it now: it runs very quietly and can kick on at a low level to maintain heat while also having plenty of capacity at the higher level when needed.

I had never had annual maintenance done on the system previously. If I had, it may have lasted a bit longer. The new one comes with a ten year warranty on parts and labor, with the labor part requiring annual inspection. So I definitely plan to have them inspect it annually to try to make sure it will last ten plus years. The previous one was about 14 years old, so it feels good to have this squared away for the foreseeable future now.

Alright, I think that covers it. Time for me to get back to work myself. Thank you all; it feels great to have the new furnace!

Great service!

Hacks!

Thank you. All of you did a great job.

Came home to no heat! They were out early the next morning and fixed the problem.

Very professional!!! They really want to make sure you are satisfied with their work. I recommend them!

Very professional, fast and honest, I picked them for a furnace repair after almost getting swindled by a different company based on their BBB rating, highly recommend!

They came while the weather was the worst, and ordered the needed supplies and installed them in no time! Thanks Dan!

Love this family and their wonderful business! I have used Lemmons for years and have no complaints. Great service, great prices....and a true understanding of what their customers need.

We have used them for several years to come out and check out our air conditioning before we turn it on. The service people are very knowledgeable and friendly! Highly recommend them!

Recently had Dan work on our furnace. Extremely happy with the service call! Will definitely use them again. Honest and very affordable.

Thanks Dan Lemmons for helping me and my family with our heating issue. It was certwinly urgent. You and your staff were kind and professional. You will definately be the first company i call for furnace work in the future

Danny and his guys are great. My blower went out on the air handler. They were out the next day I called in to fix. Highly recommend!

Mr Lemmons and his team have always been honest, efficient, and punctual each and every time I have used their service. I would highly recommend them for any HVAC issue.

A/c went out during the night and Lemmons was able to come analyze and fixed in less than nine hours from the time called. Certainly a relief since it reached 80°in the house. Michael is extremely knowledgeable and answered all my questions in a professional manner.

Lemmons will always have my business and anyone I can tell about them. Dan and the crew are always great to work with. Work was done very professionally and done right everytime.

I highly recommend, they fixed the problem I was having with my furnace. They were so helpful and they explained and answered questions that I had, thank you so much, great customer service.

I had no A/C last week. Called them around 8:30am, and they came out the same day at 12:00pm. My tech was very friendly and knowledgeable. The capacitor was bad and he fixed it very quickly. I will definitely use them again, and I will recommend them to family and friends who are looking for an HVAC company.