HVAC reviews in Stow, Ohio

I would like to compliment what a great job Jason from Brandon Heating and Air Conditioning does. He was here recently to do the annual maintenance on our furnace. He works quickly and efficiently and always gives me a complete run down of what he has done during the furnace checkup. He's been our service rep. for several years and we hope he will for several years to come! And, I should mention he is very personable too!

Brandon installed a new air conditioning unit in our home about three years ago. At that time, they also installed a new thermostat. Recently, our furnace went out. We called Brandon, and a technician came out. After taking a significant amount of time to diagnose the problem, he stated it was a malfunction of the thermostat. He made a repair, but also suggested that an electrician should come out to check on the work, which cost us an additional service call that turned out to be unnecessary.
As soon as the Brandon technician left, the exhaust flue pipe of the furnace started to leak. When I called Brandon to inform them of this, they refused to accept responsibility, saying the repair was not related. I suggested that the repair was necessary in the first place because of their faulty thermostat, and also that something other than the repair that the technician had done during his lengthy visit had caused the leak. This was not accepted at all. Brandon refused any responsibility.
Think twice before using this company. They may solve one problem and just cause another.

I am changing my review after a in depth conversation with the owner of the company who has given me his word that he will do what is necessary to fix the intermittent issue I have. A couple weeks ago, a technician was send out to try and reproduce the issue but was unsuccessful. The follow up conversation that I had with the owner has reassured me that Brandon will support their installation and continue to follow up with me until the issue is resolved. Because of this effort, I am giving them a 5 star rating because many companies would not go to this effort to support their product. Brandon really does seem to care about their clients...

I am a first time home owner, so when my wife and I woke up this morning to find our house without heat we were both very panicked. Fortunately for me I stumbled upon Brandon Heating and Cooling. The dispatcher was incredibly nice and flexible when it came to scheduling a service call (same-day). The technician that was dispatched to my house (Darren) was INCREDIBLE!! I honestly cannot say I have ever had a more friendly technician dispatched to my residence EVER! For Anything!

During his visit it came up that my wife and I were first time home owners and that we did not really know much about our furnace. Darren went above and beyond in explaining the ins and outs of the furnace, and how to properly maintain it to ensure we will be able to use it for years to come!

I will NEVER call another company to deal with my furnace or air conditioning. I can without doubt say that because of Darren, Brandon Heating and Cooling has made a customer for life.

Time of service: 11/22/16
Service Done: Repair of my furnace
Technician dispatched: Darren

Very disappointed in the service we just had completed which sucks because we loved the guy that came out last winter to look at our furnace. The latest Tech very unfriendly and spit like crazy in the back yard where my young daughter plays all the time. After he left, the house cooled down but not to the point where the system ever shut down and within 6 hours the system was losing ground and the house got warmer over the night while the system was running. Call the next day which was Saturday didn't get anyone. Sent a message and they called back Monday at around 9:30 saying their system has been down over the weekend. When they called, I told them the unit worked for about 6 hours then didn't cool. They said that it would need cleaned and since it was dirty and quoted around $800 dollars for a cleaning. They didn't have a slot till Wed afternoon. Tried to asked him why it would just quit working after only 6 hours after it was filled with gas and the only option he would give me was to schedule an expensive cleaning. My mother in law was cleaning for a client who was getting her ac unit worked on Monday morning from a different company she questioned him our ac issue and offered to come out and look at it. When he came out, he was super friendly and looked at the system put his gauges on and added a pound of gas again. He said unit did need cleaned and offered to clean it for half of what Brandon's quoted but said give it a few days to make sure it doesn't have a leak because it would be a waste to clean it if you need a new system. He called back at 6 that night to see how the unit was cooling and it was cooling well. He called the next day and offered to stop by early Weds morning to just check the level of gas for us free of charge because he was in the neighborhood and I said wow that would be awesome. When he checked it the level were still up and said keep an eye on it and it continues to work work well lets clean it next week. Called Brandon's this morning to cancel the cleaning appointment then talked to the service manager about how his service only lasted 6 hours and the service from the other company is running two days strong. All he would say is that the system was dirty and needed cleaned and that if we would have waited til Weds afternoon the techs would have found out the system was low and would have filled it again free of charge. Not sure how one company can come out and fill a system with gas and it lasts 6 hours and another company comes out and put gas in it and it is running 2 days strong. So happy we had it check out with another company because if it would have had a hole in the system we might have had to pay for the expensive cleaning then find out there was a hole and then end up buying another system. Asked about getting a refund on just the work done not the service call because they did come out and all he could say was if you would have let us come out and fix it we wouldn't have changed but all they were concerned about was the expensive cleaning didn't offer to come out later Monday to check it out again when it hadn't worked all weekend. So glad we didn't have to suffer for 2 in a half days with real feel temps near 100!
Response to John; hung up? I was on the phone for 22 minutes and this guys only response was the system is dirty and needs cleaned and that we didn't give them a chance to fix. Couldn't tell me why it didn't work after they serviced it and why it did after another company did,just that it needs clean which I never deny it didn't. Phone conversation was recorded on my end and was talked about a possible refund the guy said we didn't even give him a chance to fix it I just wanted to know why the my ac only ran a few hours with them fixing it and days with another company and all he could says is our system is dirty. Here are the facts. Brandon's charged $155 dollars to came out to "fix" a unit for 6 hours another company $195 to fix the same mistake and it has ran correctly for days. Its your money look around!

We suddenly did not have hot water, and it was a Saturday! I checked on Angie’s List and saw Brandon Heating and Air had high ratings.They were even open on Saturday! I contacted them and Brandon responded quickly. He said he could be at our house within 90 minutes and he was.

We have a hybrid hot water heater. As I wasn’t able to locate the manual, Brandon said he would research our particular model over the weekend. He then showed me how to set the heater to ensure that we would have hot water until he returned on Monday.

When Brandon returned, at the designated time, he gave us a manual that he downloaded for us and he placed it in the heater. He did not charge for the Saturday call at all, and the Monday appointment charge was reasonable.

Brandon is very dependable and professional. We will definitely recommend him.

Our 23 year old furnace stopped working - Brandon heating was quick to get someone out to diagnose and to provide an estimate. Surprisingly, the estimate for a new furnace plus labor was less than what I thought so I was very pleased. Install was quick and the employees were friendly and professional. Highly recommend. Will be using them to replace A/C when that kicks the bucket.

Not my first time using Brandon and won't be the last. 25 year old AC unit was running, but not cooling. I called first thing in the morning, in the middle of several straight 90 degree days, and got an appointment for later the same day. Workers showed up as promised and fixed it up as good as new. I really appreciate the same day service and their honesty in not trying to sell me a whole new unit/system.

We have been a customer of Brandon Heating for over 20 years. They have always been proactive when servicing my AC even though it's old. Rather than jumping to the cost of replacing they tried repair. Yesterday I called for service as my AC went out. Since we have a service contract, that meant you move up the list for servicing. Because of COVID and the continued extreme heat, they were very backed up even for service contract customers. The manager, Harold, took the time to get on the phone and explain their situation. He was very apologetic and concerned, promising that they would do the best they could to get to my home for service, saying it could be two days. To my surprise, one of their technicians should up later that afternoon. However, whether they showed up that day or the two days as indicated, I would still give them a five star due to the way we were treated and because of the fine service I received over the last 20 years. There are a lot of Heating and AC companies out there, but Brandon is the best! Thank you and keep up the good service.

I tried handling this and left GOD OUT worry all week Arctic blast coming in Sunday pray to God to fix it because I can’t make it before the Arctic blast hit on Sundayand when I did, he lead me to Brandon Heating And Cooling they where God sent. Best people I ever dealt with on this a/c 2009 they were a head of time and took the time to find a small leak and fixed it Before the front move in and told me before how cold it’s going to get and told me we will get you fixed up and they did just that. Thank you

I really appreciate the wonderful service I had today on my air conditioner. Darren was able to come early for the repair. He was friendly and professional. Especially since my little dogs barked the whole time. I also appreciate dealing with a company that is trustworthy. I highly recommend them to anyone who is looking for quality service!

Have had great experiences anytime our heater needs fixed or serviced. From on the phone scheduling time for someone to come out, to the employee fixing the heater, the employees are super nice and helpful. Thank you for fixing our heat.

Mike came to do furnace cleaning and to check out loud whirring noice when the inducing starts and while furnace running. He was helpful and patient as he answered my several questions. I learned that in the bearing that is wearing out is sealed on my furnace model and repair can’t be done. He discussed a couple of times that a new inducer could be installed but I declined. When he finished the cleaning etc he went over all the work details with me. I was very satisfied.
Thank you Mike and Brandon.

Furnace acted up on middle of extremely cold night (of course!). Called & left message. Joe called early next morning. Asked about problem & offered to come (Saturday) but said I should check the filter. Removed filter temporarily and furnace started functioning properly so I went & bought a new filter. His trouble shooting saved me a weekend service call and him from freezing his behind off as it’s an outdoor unit! This kind of service is rare these days and I will be scheduling a furnace tune up when it warms up a few (or many) degrees!!!

Recently bought a house and signed up for Brandon's annual service deal so I could learn more about the state of the house's furnace and A/C and get anything fixed that needed fixing. Darren performed the furnace and A/C inspections yesterday and was extremely informative, thorough, courteous and professional. Answered all my questions, gave me some useful tips, and replaced a failing part in the furnace. Excellent value to feel safe and secure and keep everything running for as long as possible. And when I do need replacements, I feel like I've found a trustworthy company to do the work. Highly recommended!!

The technician didn’t offer any troubleshooting or guidance on how to fix the problem, and I had to push him to even get any information about what was wrong. When I asked about next steps, he didn’t provide any solutions, and it felt like he was just looking to charge for a service without addressing the actual issue. I have no problem paying for service calls but offer a solution if you’re going to charge someone! Spoke to owner as well and extremely rude just looking to take advantage of you. I would never recommend to anyone!!

Reply to owner

I was never told about the $80 service fee when I scheduled the appointment. The tech showed up, told me what I already knew, offered no solutions, and was in a rush to leave. I had to call the office just to get basic info, and they still wanted to charge another fee to come back—despite doing nothing the first time.

Thankfully, I found a professional company that fixed the issue and will help bring my utility room up to code. This company was rude, unhelpful, and unprofessional from start to finish. Avoid them at all cost.

We can’t say enough good things about Brandon Heating and Cooling! With the below-zero weather we’ve been enduring, their prompt and professional response was a lifesaver. Mike, the service technician, is an absolute rock star. He’s helped us before, and every single time, he’s gone above and beyond to ensure everything is working perfectly.

Mike’s expertise and friendly demeanor make a potentially stressful situation so much easier. It’s clear he takes pride in his work and truly cares about his customers. Brandon Heating and Cooling is our go-to for heating and cooling needs, and we HIGHLY recommend them to anyone looking for reliable and top-notch service. Thanks again, Mike and team, for keeping us warm when we needed it most!

Brandon HVAC installed our entire system (replacing furnace and adding central air to our 1955 house) when we bought our home back in 2013 and it worked perfectly with the only maintenance being replacing the filter regularly. Now in 2025 we finally had an issue with the AC and not only did they come out the same day, the technician diagnosed and replaced the outdoor disconnect within about an hour all for what we felt was a very reasonable cost.

No upselling or exorbitant labor rates, just came, diagnosed and repaired the issue quickly, efficiently and affordably.

Awesome, affordable service that I would recommend both for install and maintenance services and wouldn't consider calling another company.

Do not use them for service!! They were rude. They also charged us an insane amount for calling our home warranty company. We had another company come out and they did everything Brandon did for free. I do not recommend going with these people.

I can only say good things about this company. I have never had a bad experience with them. This company has been great. This is the only company I have dealt with in past 5 years that I do not feel is trying to rip me off or over charge me. As a matter of fact they go out of their way to make sure you got what you paid for. They installed a new furnace about 10 years ago and that was great. 3 years ago they installed central air in our house that did not currently have it and that was wonderful too. They come out twice a year to service my HVAC system (If i remember to schedule it) and i have never had an issue.
I highly recommend them and anyone who hires them will not be disappointed.
Thank you Brandon!

Our AC was on its last legs and we got multiple quotes. Far and away, Brandon HVAC was the best value and most highly regarded by word of mouth.

Adam recommended a unit that fit our needs perfectly, and Steven and Sam did a phenomenal job removing the old furnace/AC and installing the new unit.

Steven and Sam showed up right on time, were professional, polite, and did a great job. I highly recommend Brandon HVAC.