Water Damage Restoration reviews in Strongsville, Ohio

We returned from vacation to find our finished basement flooded due to an issue with our hot water heater. Had been there for up to 10 days and the smell was awful! A friend had a similar issue and recommended SERVPRO. They came right away and did a fantastic job removing everything that had water damage namely carpets and lower parts of walls. They also dried it out and sanitized it. Project manager (Dean) was great and communicated throughout the entire process. Highly recommend this team!

My husband Dan and I cannot say enough good things about ServPro Team Fosdick!! In all the stress of the situation, they always showed care and compassion for us, our home and our personal items. Their communication every single day kept us in the loop of the challenges and progress during the month long mitigation. Cody was so helpful in showing us all the hidden water damage that first day. The first team that arrived with the dehumidifiers were so kind when we were in a state of shock! Ross, our project manager, really made sure everything was done top notch and completed to the highest standard-you could tell the crew worked well as a team. Everyone seemed to know exactly what was going on with our house each day -that is amazing!!!! And thank you to the team that carefully tagged and packed up our entire home using more bubble wrap than I’ve ever seen. No one ever thinks something catastrophic will happen to their home, but we are beyond grateful to have received genuine care by this team!!! Next, on to the rebuild with Carol and the ServPro construction team. THANK YOU TEAM FOSDICK!!! - Sincerely, Lisa Findura

ServPro was excellent in removing moisture and damaged contents from our flooded finished basement. Their employees worked diligently and quickly to remove the water damage and ruined items. ServPro responded immediately to our request for assistance. Their large dehumidifiers and fans had dried our wet basement in less than a week. All damaged carpeting was also removed and hauled away. I am a very satisfied customer!

Best group of people I have ever worked with. Team was on scene within just a few days of our rising water issue from Hurricane Hellene. Estimates were provided on scene and very fair given the damage. Work started shortly in a few days. The whole team was efficient , polite and very helpful. Dry out was measured daily. I was kept very well informed.
In short, this Servepro team is simply the best. I highly recommend Cody Beets and his team to anyone needing effective and trusted restoration services.
Thank you for all your efforts.
James Campbell

ServPro was incredibly fast, professional, thorough and knowledgeable. They worked seamlessly with our insurance, making everything easy for us at a stressful time. They were incredibly considerate with our pets and made sure our home was as livable as possible while they worked. I highly recommend ServPro.

Travis first came out to assess the situation. He was very professional and set us at ease. Amanda and Anthony were such a hard working team!!! They were so well organized and extremely thorough! Ross and Jacob stopped out daily to check humidity levels and I could not be more pleased. The communication and professionalism from everyone that we met was top notch. I felt like their only client!!! Definitely recommend!!!!

I had a pipe burst in my second floor and SERVPRO did a great job with the water/mold mitigation. They showed up promptly, pulled out cabinets and drywall, did as little damage as possible, and left the place clean and organized. While the whole team was great, Ross in particular was very attentive and helpful. He answered all my questions, and made this troubling experience as painless as possible.

We had our washer overflow on a Saturday night, and caused some water damage in our second floor master bedroom, and our kitchen directly below. We called our insurance company, who referred us to ServPro for a demo estimate. We reached out, on Sunday morning and Ross was able to stop over the same day and give us an estimate. Ross was kind and very knowledgeable. He took moisture readings while we walked the house. He explained the tear-out we were likely looking at and the team sent over an estimate that same day.
After our Insurance Adjuster came over and did their assessment, they told us some conflicting information on what they would cover. I got a hold of Ross, who offered to contact the adjuster directly. Ross was able to work things out, and we were able to schedule the Demo for that Friday.
Jasen reached out to us to let us know when his team would be over. His team arrived and they walked the house with us. Once Jasen arrived the team got both areas sealed up, and started work. They were in and out in less than 5 hours. They were clean and efficient. Jasen came over a few days later to assess the work and answer a few questions for us.
ServPro was extremely professional and always happy to answer any questions we had. Ross, Jasen and Jasen's Team were absolutely awesome. We plan on having them back to do the renovation work.

We had a kitchen water leak that destroyed our bamboo floors and Sheetrock. Travis came out to assess our damage. Then we met Ross our project manager and it was a great experience from start to finish! His crew Lismar and Yorberth made an excellent team. They were careful, considerate and very trustworthy. They were extremely clean and meticulous which put us at ease. We are very particular and they exceeded every expectation we had. We highly recommend them!
Mandi & Alex Ruiz

We had a great experience with this ServPro location. Alex showed up quickly after we called and did a great job explaining the process to us and getting us a quote right away. It was an unusual situation in that the water damage in our basement was caused by a contractor, and he was very patient and understanding with that. The crew of Andrea and Fran showed up right on time the next day and were very professional and efficient in removing the carpet, getting everything cleaned up and the drying equipment setup. And Jasen and Jacob were great (and flexible with our time) with the follow up visits to check the progress and had everything wrapped up for us in just a few days. Would definitely recommend this group to others in the area.

Honestly, not a great experience and a waste of my time. The estimator who came out was kind, courteous, and efficient, however he quickly informed me that while they would rip out the damage, they aren't accepting new repair clients. I did specifically ask about this when booking the appointment, had servpro given me accurate info I would have prioritized other vendors. Having damage is stressful enough, the last thing I need is a company wasting my time.

After having unfortunate water damage due to our upstairs toilet flooding, we couldn’t be more thankful and happy with the experience we had with Amanda at ServPro. She was professional, punctual, and extremely knowledgeable throughout the entire process. She took the time to explain everything clearly, answered all of our questions, and made a stressful situation much easier to handle. My husband and I were beyond impressed at the work that was done and the care they showed for our home. A bonus was how much her and her team loved our dogs and showed them special attention. I highly recommend ServPro and Team Fosdick to anyone in need of reliable, high-quality service!

Servpro recently completed repairs to our condo after some water damage. The final work came out fabulous. We couldn’t have asked for any better results. The crews that did the work were very knowledgeable and professional. We were constantly kept informed as to what was happening. The communication that we received from Todd, Jack and Dan was more than we could have ever hoped for. The crew also made sure that anything that came up during the repairs was addressed and immediately taken care of. They all went above and beyond. If you need a company that not only does top notch work, but backs it up with great communication and results, look no farther than ServPro

We unfortunately experienced extensive water damage on all 3 floors of our home from a recent 2nd floor bathroom remodel. The day of the issue we worked with our insurance company to dispatch ServPro who exceeded our expectations from the minute they arrived all the way through the mitigation process which took almost 2 weeks. From Melissa and Chris Bougher who was our first point of contact to all of the crew involved in the mitigation process we can’t say THANK YOU enough. The team was fast acting, worked hard, was professional, and very respectful. Communication through the entire process was outstanding. We received messages from Jasen Engle every day to let us know when the crew would be arriving. Team Fosdick, Ross Branham, Derek, Adrick, Mason, Yorbeth, Lismar, Charlie, Tyler, Jacob, and Chris were so great to work with! Ross was our project manager and worked with our insurance adjuster directly, was at our home every day the crew was there to provide direction and ensure the crew knew what to do. ServPro even came on Saturdays to check on equipment and the drying process. We hope you don’t but if you ever find yourself in a similar situation, call ServPro!

Amanda with Servpro was very friendly, knowledgeable and a very hard worker! Her crew was efficient and friendly also. I would highly recommend Servpro for its knowledge, experience and friendliness yet always showing professionalism!! You can count on their expedience to arrive and get the job done!