Reviews of local pros in Sylvania, Ohio

Our Technician, Zach, was a pleasure to work with. He was training a new employee and took the time to clearly explain each step, the reasoning behind it, the meaning, and the next steps. He was also happy to answer any questions I had, which I found helpful. Zach was quick, and he knew exactly where to look and what to do based on the symptoms of our oven. I will be working with this company in the future.

Our technician was very knowledgeable and nice!’

They were very considerate of my property. Brought their own rug to put at the door. Used covers on their shoes. I had two people, as David was training a young man. So far so good. My only problem is the cost. So it was $135 just to come out to tell me what I thought was wrong. If you don't want them to repair it you pay the $135. If you want them to fix it they "waive" the diagnostic fee. Well, it still cost me $224 and that was with NO PARTS and a coupon!!! If David was working by himself he could have had it done in less than 30 minutes. That is a lot of money for a maybe 30 minute fix. It took longer as he let the young man do the fix. It was a plugged line for the ice/water that was causing water to back up and freeze on my freezer side. I had defrosted it twice. I just needed to figure out how to get to the line. (I am a stay at home mom and like to learn)

I mean no disrespect. They were nice and I am greatful. They also don't make appliance like they use to. To many extras means more repairs!!!! I just have ice and water on the front. So keep your appliance simple or you will be looking at a much bigger repair bill!!

**Also, please note since no parts were needed I only have a "30" day warranty. If I would have needed a part, I would have received a "year" warranty.

Thanks!!

Andrew was courteous, friendly and knowledgable.

Technician was very knowledgeable, polite, thorough, and punctual. Easy to set up appointment and quick response time.

Andrew did a great job and had us running back to normal in no time! Thanks again.

Love Andrew, knowledgeable, professional, polite, respectful and friendly!

They give you a 2 hr window and give you a heads up when they are on their way. Very proffesional and responsive they had to replace a thermostat in our dryer. Dryer was fixed and works fine. Technician was very knowledgeable and polite. Satisfied customer🙂 will use this company again.

Professional. Pleasant. Informative. Both Dave and George were very talented good workers.

Zach and Steve were here to repair my dryer. They were prompt, friendly and courteous. I recommend Mr Appliances to anyone who needs any repairs. I had an appointment on Friday but they call to come on Thursday. It work out very nicely. I advised them I had an appointment at 12:30 PM. They schedule between 8am and 10am. They were here at 8AM. They text to let me know they would be here within 2hrs. Zach call when they were 15 minutes away from my house.

We had a good experience fixing our dryer. Two trips were needed. 1/ to determine the problem and order the part(s). And 2/ about 8 days later to return and install the part.

Andrew did a great job fixing our dryer. He knew right away what was wrong and fixed it quickly. Very nice person too.

Company is very professional.
Gave a very reasonable window for arrival.
Texted when service tech was headed to me and when he was getting close. Included a photo of the tech.
Serviceman was very professional and thorough.
Let me know what the issue was and how it would be fixed.
Gave me accurate time frame for getting the part necessary for the fix and an exact cost for the repair.
Service call itself was free (I am in a different town, but in their service area) if I had them fix the issue.
Really pleased with their responsiveness and service.
Recommended for sure.

Our service tech was knowledgeable and very professional. He found the problem quickly and resolved it. Great service! Thank you!

Mr Appliance is a great company! From the initial call to customer service, the follow up to our service call was awesome. Our technician, Zach, arrived and was just a great guy. Explained everything thoroughly. I recommend Mr Appliance!!

The service tech did a great job. He was very friendly and polite and was able to fix out oven on the first visit.

Our technician was trying to charge us 490$ for 45 minutes of labor and a wheel part that ended up being 29$ on Amazon. I’m all for a company making a profit but this is just ridiculous. Until I put my foot down and started getting stern I was treated as almost “less than” too. Will never use again.

Andrew did an excellent job! Very friendly and professional. Was knowledgeable and answered all of our questions.

Andrew came out and was able to diagnose the problem and fix it. He was kind he explained everything and he was an absolute gentleman. I highly rate Mr Appliance for all your repair needs!

Making the appointment was easy and fast. Zach Lakey (service technician) showed up on time and was very courteous, respectful in keeping our house clean, professional, and very knowledgable about appliances. He was able to repair the old refrigerator quickly and instruct me on how to maintain it. I couldn't be more pleased with the Mr. Appliance service.

Customer service was not great. Tech was friendly. Ultimately, tech misdiagnosed my washer repair for $500 and gave a verbal recommendation that if I can repair it I should. Went with the repair, after the struts were installed washer had bad bearings which I believe should have been diagnosed from the start. This repair would be an additional $700. Adam (on the phone) was not pleasant and management was not helpful. I turned down the option to have him take those struts out to send back (minus 20% restocking fee, obviously I was more than frustrated at this moment and wanted them out of the house). When I called, they said that if I were to have them removed and sent back they would charge me for an additional call out. Also, be aware that their disclaimer states that if they fix what they quote, they are not responsible for anything that needs fixed after, so when dealing with $1000 appliance, you can see that there is some opportunity to mislead customers. Also, they will not provide an itemized bill (parts or labor).

I will not deal with these guys again