Reviews of local pros in Sylvania, Ohio

Showed up on time was very nice courteous very knowledgeable and patient. Explained what the problem was with my refrigerator and told me what the next move was with moving forward with repairs.

Repairman was prompt, polite and very knowledgeable. Highly recommended

Great worker, very knowledgeable. Very conscientious. Used shoe coverings and doormat. Nathen Perrysburg

Horrible company that just wants the diagnostic fee and not to actually help u. And calling their customer service is a joke they literally do not care.

The total experience from inspection to installation was A+. Andrew came in got straight to work figuring out the oven problem immediately. For installation same thing came in got set up and was done within like 45mins or less. He was presentable, knowledgeable, quick and was on time with calls and arrival times. Definitely recommend

Tried Mr. Appliance for the first time to help me with my oven. My service professional, Andrew, arrived early on during my designated time slot, quickly recognized that both igniters in my oven were the cause of my trouble and then had them both changed out very quickly and at what I felt was a great price. Andrew kept his work space clean and was very friendly and personable during his entire visit. Will definitely be using Mr. Appliance again when the need arises and would gladly recommend them to friends and family!

Made an appointment for 4 days out. Called next day with an opening. The man who arrived was very nice. Had to order a part. Said 3-5 days. Got there fast and came the next day to install. First time using them and was very impressed

Repair man came over. Very friendly and knowledgeable.
He diagnosed the issue ordered the part and came back ASAP to get the repair done.

Super nice guy. Did track our problem by the knocking sound in the refrigerator to the automated ice maker (knocking occurred about every hour & lasted less than a minute) Removed the ice maker at our request. He did offer to replace it, we declined since we never used it.

Charges for 2 service call but only came once. Had this problem fixed more than once and this time it was 14 months later. They told me warranty is only 12 months. When I didnt call customer service they were not very compassionate will my problems. I will take my business to a different company next time. I feel like I got screwd over in this process.

Tech was great! Scheduling was a bit of an issue. Overall good experience.

Thank you so much. Both guys were so helpful and so kind. If we needed service again I am calling Mr.Appliance.

Andrew’s service for the repair of our refrigerator was exceptional. He's incredibly knowledgeable of common failure modes and repair techniques. He talked us through what was wrong and how he was repairing it. He arrived on-time, and the repair was fast. Lastly, his genuine and kind personality was truly touching. We had great conversation with him. Very happy to be customers of Mr Appliance, especially if Andrew is our technician.

We hired Mr. Appliance to repair our washing machine, but the experience was highly disappointing and unprofessional. During the initial visit, they performed a diagnostic and informed us that the control panel was faulty. They ordered the part, charged us $540, and scheduled a return visit for the installation.
Less than two weeks later, a technician and a trainee arrived. The technician remained in the van while the trainee attempted the repair. After nearly three hours, during which my husband repeatedly asked for updates, the trainee finally admitted that an additional part was needed, and that the repair would now cost an extra $500.
My husband spoke with a manager, who gave vague responses and promised to follow up the next morning to resolve the issue. That call never came. Despite multiple follow-up attempts and assurances that a manager would get back to us, we never received a return call.
In the end, we were offered a mere $100 refund as a courtesy, a gesture that falls far short of addressing the poor service and lack of accountability we experienced. Based on our experience, I cannot recommend this company. Their customer service is lacking, and their approach to problem-solving is both dismissive and unacceptable.

I explained to the operator what the problem was and what it would need to be fixed, which was a ice box rebuild kit for a Samsung refrigerator and ask them to bring it with them they did not do that. They ignored it. They came out and diagnosed it with what I already told them then proceeded to tell me that it would be over $1000 to fix and they would gladly still take their $150 for the service call and visit what a scam they already knew that it wasn’t worth fixing and that I wouldn’t pay the thousand dollars so they would still get their $150 complete scam never again will I use this service?.

Horrible experience. I had a sub zero. They took one look at it and started making excuses of why they couldn't disconnect it. They then spent 45 minutes on the phone with their home office and left without touching it. They had serviced it 2x prior so they should have know exactly what the situation was and I was very explicit when I made the appointment. These guys left me totally scrambling. Will never ever call them again.

Your technicians were exceptional. Thank you for the excellent service. I will definitely call you again if needed

Andrew arrived at my home last Friday and diagnosed the issue that I was having with my Whirlpool refrigerator. It was leaking and freezing up due to a faulty filter. Andrew ordered the new part and returned this morning to install it. I highly recommend this company! Great customer service and Andrew is so knowledgeable and friendly. You can't ask for better.

Great experience with Mr. Appliance, Nathen was friendly, knowledgeable and extremely professional. He came in the house with floor protective booties, parked in the street. He figured out the problem and started making calls to his office and the manufacturer to get replacement parts. He wasn’t going to leave without being able to give us a positive answer. We had the part the next day and Nathen was back that afternoon. Refrigerator is working great. Mr Appliance has won me over, from top to bottom they know how to get the job done and keep customers happy. Thanks Nathen and the whole team.

Very professional, on time, knew what the problem was immediately, had the parts needed , fixed the issue, asked me to verify it was heating, cleaned up after they completed the work. Very respectful of my home. So glad I found a trustworthy company. So many individual technicians are aging out of the business and I feel good that I now have someone I can rely on in the future.

The staff at Mr Appliance are absolutely incredible. This is, by far, the best customer service we have ever received. The women who answered my calls and questions were patient, kind, professional, and informative. Our service tech Nathen went above and beyond for our washer repair. He is extremely knowledgeable and explained the problem with our washer. When the belt for the washer came in and Nathen came to install it, his vehicle broke down. After getting it towed back to Toledo, the owner of the company drove Nathen to our home to ensure we did not have to reschedule. We will be recommending Mr. Appliance to everyone we know who needs repairs done! We are so grateful to Nathen and the team for the work they have done and continue to do!!!