All reviews for M & M Heating and Cooling LLC

All the money my dad has spent with this company and they are telling me I have to go without heat for a couple days I'm a old house that could get a busted pipe and the guy on the phone was so rude

We had M & M install a new furnace and A/C system several years ago. I would not recommend them for new systems. The original estimator obviously did a very poor job of estimating the size of the furnace that we needed because when the outdoor temperature drops to 20 degrees the indoor temperature cannot keep up and we have to start adding supplemental heating such as the kitchen oven, bathroom wall heater and an electric heater to remain comfortable. Now that the outdoor temperatures have dropped to zero degrees we have to use all three supplemental sources.

Not all emergencies, only established customers, my 80 year mom is not important enough.

Extremely unprofessional and unethical business. They came out and checked out my HVAC system in a house I recently purchased. They got it going but didn’t inform me that parts needed replacements. They had serviced my home with the prior owners for same issue and recommended replacing parts at the time (which was not disclosed during sale). Second time they came around and finally informed me that parts needed replacing. Informed me this was an issue that was known since before I purchased the home. They charged me for both repairs. I asked for an estimate for the new parts. They did not provide any estimate or quote for two weeks despite calling the office a few times. HVAC system now down and they provided overpriced quote and despite their mistakes- No change in pricing. The poorest experience I have had with a business.

Quite uncaring. You may be on your own if you have an issue they can address but decide not to. One of the vans they own is blocking the driveway. Why not park that van with all the other vans in the huge lot downtown? If that employee does not have their own vehicle, they can at least park properly instead of exposing the company to being viewed negatively. And yes, we are current customers, but that might change.

This company is unprofessional and dishonest. Took our money and did not perform the job that they were hired to do. when my husband asked Mark to clean and tune up the furnace that he was hired to do, he pulled off. We ultimately, went with Jeff from Bluflame. They were professional and got the job done for us. Bluflame is highly recommended.

The manager Sam replied that Mark suggested that we needed a new furnace, that was determined to be a lie. Mark, wanted to cover his behind because he was rude, unprofessional and dishonest. The manager never reached out to here our side. This is the proposal Mark gave us. We was hired to clean and tune up the furnace which he did not and wanted to charge us twice. Mark never said the furnace was unsafe. There is so much more I could say about our interaction with Mark bias position and his stereotype of my husband and I. Its well because Bluflame was professional and courteous. By the way is the house isn't for sale its sold. One has nothing to do with the other, again communication, honesty and professionalism is key here.

Called today for repair since they installed my furnace when my house was new. The girl said they were booking mid December???
I said for a no heat call?
Found another company that was much nicer on the phone and coming out tomorrow.

After years of dealing with M&M, I have lost all confidence. The technician who attempted to service my furnace told me multiple times that my smart thermostat was the problem. He boasted he had thirty years in the industry but would only refer me to chat rooms if I pressed for a better explanation. As has since been confirmed by a separate HVAC professional, the smart thermostat was only indicating a problem with the furnace itself. M&M charged me each and every time they attempted to service this furnace, and charged me to replace the working thermostat. Still, when the furnace failed hours after their latest attempt, I contacted their emergency weekend services, but was never called back. My furnace is functioning now after minimal service from a separate HVAC professional, and I trust the advice they have given me about the longevity of the system.