Reviews of local pros in Troy, Ohio

Mariafe's customer service was top-notch. Questions were addressed swiftly, and she secured the necessary parts for us without issue.

I called Chris K. and had a genuine, non-scripted conversation, unlike most phone interactions. He troubleshooted my system issue, providing helpful assistance. His excellent customer service set a new standard - it's refreshing to encounter someone who gets it right.

I highly recommend HVACDirect for their excellent service. Alex was outstanding, breaking down complex issues in simple terms and securing a great deal for us.

Got a broken AC condenser from them - completely useless now. Had to wait 45 minutes just to talk to someone on the phone, then was sent an email with no resolution. Now I'm out $1,300 and still waiting for a fix.

I bought four 12k mini splits from HVAC Direct for my recently built barn. I had some minor issues, like the wrong line set not being long enough for one unit and extra parts showing up by mistake. I called them and spoke with Kenya, who helped me troubleshoot the problems and address my concerns. I was very pleased with the price and customer service, especially from Kenya. If you're in the market for mini splits or any other HVAC units, I'd recommend checking out HVAC Direct - their prices are good and the service is top-notch. Just make sure to size your unit correctly relative to the line set to avoid excess length if you're doing it yourself.

Now that we're finally settled into our new barn, I can relax. Thanks again to HVAC Direct and Kenya for making the process smooth!

Initially contacted this company and was quoted $47k for three systems. After researching, I found a similar setup at another provider that offered superior upgrades and warranty for $37k. Don't bother - keep shopping.

I had a great interaction with Alex online - he walked me through my issues, explained the difference between the company's warranty and the manufacturer's one, and helped me acquire everything I needed for a stress-free installation.

I've had an exceptional experience with HVACDirect - they truly exceeded my expectations. The team's dedication to resolving issues is impressive, especially considering the shift towards automation in customer service. Speaking directly with knowledgeable representatives who can address everything from technical concerns to shipping has been a revelation. It makes a huge difference in my purchasing decisions, knowing I'll receive reliable support whenever needed. Kudos to Adam, Daniel, and the rest of the support team for their outstanding service.

Renee was great. Ordered a different mini split, worried about hassle with returns/exchanges, but the process was smooth and my replacement unit is on its way. Appreciated the ease and thanks to Renee for making it happen.

I bought a mini-split AC from HVAC Direct and it arrived with what looked like cosmetic damage to the condenser. When I installed it, the coil turned out to be damaged too. Despite this, the company sent me a replacement condenser within three days without hassle.

The service was top-notch - I was pleasantly surprised by how responsive they were.

We had excellent customer service from HVAC Direct. Our order arrived within a week, hassle-free returns/exchanges made it stressless. When one item showed up damaged due to shipping, the team handled it quickly without any issues. A replacement was sent right away. We ended up with extra supplies because our contractor took care of us, so returning the extras (at our own expense) wasn't a problem. The process was smooth and Renee's team made everything easy – thanks!

I want to thank Steve Jones for the outstanding customer service I received today when buying a fireplace from HVACDirect. He brought a level of expertise and professionalism that made the experience truly exceptional. By providing detailed photos, he helped me navigate the numerous options available, allowing me to make an informed decision with confidence.
Steve's guidance was thorough and thoughtful, giving me a clear understanding of what to expect upon delivery - including the weight of the unit and curbside service at my home. His personalized attention exceeded my expectations and instilled complete confidence in my purchase. The extra effort he put into ensuring I felt supported made all the difference, setting HVACDirect apart from other companies.

I'd advise HVAC Direct to reconsider their public feedback policy. I purchased my unit in March, but it didn't arrive until late May. This purchase was supposed to be a cost-saver, but it ended up costing me significantly more due to the lost time. The result is an unused curb that they won't return - essentially worthless - worth only $700. I wouldn't do business with them again without hesitation. I regret ever giving them a chance. If you've already paid and received damaged equipment, as I did, be cautious. They'll offer some discounts for the damage, but ultimately, it's still a loss. My advice is to choose carefully and explore other options.

Purchase and delivery were solid, but the mini-split's sudden failure (2 years later) was a major letdown. Daikin Corp confirmed it had only three years left under unregistered warranty, leaving me to deal with the original supplier. HVAC-direct has been responsive, but their warranty process is frustratingly convoluted, making it nearly impossible to get my customer's unit repaired under warranty. They seem more interested in pushing new equipment sales than providing repair or service support, leaving my customer shivering at home.

Paula handled my issue well - after a long wait on hold, she took charge and resolved the problem efficiently. The rest of the customer service team fell short in terms of outcome.

I wouldn't use this company again. The salesperson assured me everything was available, but when I made the trip, the order wasn't processed and two key parts were out of stock. Chad now ignores my calls and another employee said it could take 4-6 weeks for the necessary components to arrive. It seems once you pay, they lose interest. When I finally spoke with him, he was distracted by his kids screaming in the background, demonstrating a complete lack of professionalism.

I hired this company to get a quote and completely ignored their follow-up call. They called me again today, asking if I wanted a reminder of the original quote, which is no surprise given how unimpressed I was initially. The representative only mentioned the price for 3,9000 BTU mini splits, and I ended up hanging up. Now I see that you can get 4.9-star rated units at a fraction of the cost - it's clear some customers are oblivious to the fact that paying more doesn't always mean getting better value.

Dealing with their sales reps was hassle-free, but there was an issue during the delivery. Thankfully, customer service rep Renee helped resolve it, and I'm now back to using them for my future orders.

We got some defective items, so we filed a claim which got settled quickly. They gave us credit for the damaged stuff and their service was spot on. I'd definitely use them again and wouldn't hesitate to send others their way.

I recently purchased the Infinity Living heat pump system and ducted air handler, but my experience with it has been disappointing. After two weeks of use, I encountered an indoor board failure despite having surge protection on both units.

Prior to making this purchase, I reached out to Alex in chat about warranty coverage, explaining my 34 years of HVAC experience without a license. However, they assured me that homeowners could install the system and still be covered under warranty. What I didn't realize was that they require an invoice from a licensed contractor for installation, which seems like a bait-and-switch tactic.

The price difference between Midea's $135 board and HVACDirect's $500 board caught my attention, but it highlights the company's priorities. Their phone system directs customers straight to HVACDirect, rather than providing support themselves. When I sought assistance with an emergency heat issue, I was met with radio silence.

As someone with 34 years of experience in the HVAC industry, I'm not one to speak out against companies lightly. However, my negative experience with Infinity Living has left a bad taste in my mouth. What I've learned is that reputable equipment and local suppliers who genuinely care about their customers are worth investing in – especially after a recent installation.

Martin exceeded expectations with his helpfulness, knowledge, and friendliness. He provided valuable insights into my current heating and AC setup. I wholeheartedly endorse him for any HVAC needs or concerns. His assistance was greatly appreciated.