Appliance Repair reviews in Westerville, Ohio

I recently called Appliance Man to address an issue that i was having with my ice maker. When I called in to schedule I had told them that i believe it was the sensors (optics) that determine whether the ice bin was full or not. I determined this myself by looking at the error codes that are identified by the blinking lights and a quick google search.

Despite me telling them this when the repair person showed up he had a new ice marker in hand (which does not contain the optics). I asked him to diagnose before he swapped out the ice maker itself which he did. After a quick 10min diagnostic check he determined the same thing. He then informed me that he could not fix the issue because the part I needed was no longer being manufactured.

That was bad news so…I did a quick google search on my phone and determined that he was partially correct. The plastic casing that contains the sensors was out of production but you could in fact still purchase the sensors itself. Before he left I asked him if he could remove the sensors for me and he told me he could not because it was riveted into the piece of plastic (which it was not). He then happily took my 180$ for simply showing up and running a 10minute diagnostic check…

So me being highly annoyed and refusing to believe that the manufactured would rivet the sensors board in place I spent 5min and took the pieces apart myself. After doing so I removed the sensors itself and looked on the back where I found the KitchenAid part number. I went to KitchenAid’s website to confirm that the part was available and I ordered on one line. It showed up today and it took me all of 20min to install and put it back together, The part cost 265$ but I saved myself 11k (cost of replacing the fridge).

I would not recommend this repair company. They seemed happy to take my 180$ after 15mins of diagnostic work and completely disinterested in solving the problem. I have zero experience making repairs like this and did it all off the cuff. The fact that after charging me the bench fee he would not even remove the broken part for me was particularly frustrating.

Dishwasher under warranty so no charge. Did great job and explained everything thoroughly.

I would use them again if I have another appliance that needs to be repaired. They service LG which is hard to find. Repairman was on top of the job

Experience was great given the circumstances in which i had to contact and schedule them (no fault of Appliance Man). The tech Aidan was outstanding diagnosed and talked me through the issues and verbally gave multiple recommendations on options to consider. Just awaiting emailed copy of formal diagnosis write up to make my decisions.

Probably would have been great if we followed through for service after the diagnostic. When the technician came out he was very friendly, informative and accommodating. The problem is all the technician did was google the error code and then he gave is a cost to repair. The cost ended up being almost as much as getting a new dishwasher, so we decided to go that way. The helpful repairman told us the error code may be the only issue or it could be something else (the motherboard) after we fix the error code issue. I would have appreciated an opportunity to talk to a knowledgeable person rather than just a schedule operator over the phone originally. The info we got from the technician could have been ascertained through a phone call instead of and in person diagnostic visit. Then I would have felt that I was helped out rather than feeling like I paid $182 for someone to google what I knew already. All that said, I would return to them for service in the future, I would just ask for an estimate based on error code before they come out.

Went above and beyond to fix our stove. Fast efficient service. Appreciate the extra mile they went. Will use again and trust them for all our repairs.

Tony was our technician and we were super impressed with his skill and straight ahead attitude

Prompt service ! The gentleman who came was very cordial and knowledgeable. He fixed our fridge in about 25 minutes and didn’t try to sell us something we don’t need . I would not hesitate to have these people back in my home ! I called and 3 hours later my fridge was fixed no hassle !

The company and the service professional who repaired our sub zero refrigerator was phenomenal. The work was done correctly, he had the part on his truck, and left us with a fully functional ice maker. I would highly recommend Appliance Man.

This was our best experience ever with a service repair company. The service tech from Appliance Man was second to none. He was friendly, knowledgeable, informative, and efficient. I would recommend The Appliance Man to anyone who needs repair/service work on their Sub-Zero refrigerator.

I'm not normally one for reviews. I felt both the process of the company and the staff were great. The first install part was a bit defective to no ones fault. They came back no charge and put in a new one! Really appreciate all of them.

We were 100% satisfied with Appliance Man’s quality of service and friendliness. Andrew not only fixed our problems, but he educated us to better mediate future issues down the road. We wouldn’t hesitate to use them again!👍🏻👍🏻

Gave company make and model of dishwasher when I made the appointment and described issue. When tech came, he looked at the dishwasher from across the room and without opening it or examining it, said it was the main board and I would be better off replacing it. I paid $170 for someone to stand in my house and tell me what they could have said over the phone. I understand you don’t make money that way, but what about doing some good customer relations! I won’t recommend this company to friends/family. Felt like I was gouged.

The technician was Great. ,Honest, and knowledgeable. A very Pleasant good guy.
It's your TRIP FEE. Ridiculous. $171.00
Why? He was here briefly. To tell me I could buy 2 washers for the price it would cost to fix one. What is happening?

Our technician diagnosed problems with our range and under counter refrigerator. He gave us an honest assessment and recommendation for both.

Major kudos to Andrew and Appliance Man. Interested more stars to give to Andrew I would! I needed him to check my Wolf oven and KitchenAid dishwasher. Andrew was on time in the scheduled window. He was professional, capable, knowledgeable, friendly, efficient and was just overall great. He wore protective covers for his shoes and had a protective blanket for my floors. He was able to explain exactly what the issues were and provided good advice on what I needed to consider. No one wants problems with their major appliances, but if I need help Appliance Man will be my first and only call. And hopefully they will send Andrew out.

Great service and arrived on time. Very friendly technician who fixed my dishwasher quickly and on the first visit.

They were timely professional and very fast. He found the problem. It was great. I will use them again

Not impressed. We had Appliance Man check on our gas dryer that sometimes does not want to restart if we open the door to check on the load. We reported that this happens when the dryer is hot, but will restart if we let it cool and then restart. The technician (Ron) quickly came to the conclusion that it was a bad motor and possibly bad belt and would be a costly repair. He never took any panels off to expose the circuit board or wiring and did not use any equipment like a voltmeter to test for electrical issues. What about testing the thermostat? Nope!

Absolutely phenomenal service!
Had an issue with my double wall oven acting up — one oven wouldn’t even turn on. Scheduling was super easy, they showed up on time and the technician clearly knew his stuff.

He diagnosed the problem quickly, had the parts on hand (major win), and had both ovens running like new within an hour. No mess, no upselling, just honest, professional work. Pricing was fair too — no hidden fees or surprises.

It’s tough finding reliable appliance repair, but these guys really delivered. Highly recommend if you want it done right the first time.

They are knowledgeable and reliable. Have used them several times to repair my Sub Zero refrigerator/freezer.