Compare top-rated appliance repair providers in Westerville. Profiles include verified reviews, service details, and direct contact options.
From $50
Up to $500
Open 8:30 AM – 5:00 PM
In homes across Westerville, appliance malfunctions can bring daily routines to a halt. At Appliance Man Columbus LLC, we're here to help. Special…
From $50
Up to $500
Open 8:00 AM – 6:00 PM
At Westerville's Your Town Appliance Repair, we understand the frustration that comes with a malfunctioning home appliance. As your reliable appli…
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I recently called Appliance Man to address an issue that i was having with my ice maker. When I called in to schedule I had told them that i believe it was the sensors (optics) that determine whether the ice bin was full or not. I determined this myself by looking at the error codes that are identified by the blinking lights and a quick google search. Despite me telling them this when the repair person showed up he had a new ice marker in hand (which does not contain the optics). I asked him to diagnose before he swapped out the ice maker itself which he did. After a quick 10min diagnostic check he determined the same thing. He then informed me that he could not fix the issue because the part I needed was no longer being manufactured. That was bad news so…I did a quick google search on my phone and determined that he was partially correct. The plastic casing that contains the sensors was out of production but you could in fact still purchase the sensors itself. Before he left I asked him if he could remove the sensors for me and he told me he could not because it was riveted into the piece of plastic (which it was not). He then happily took my 180$ for simply showing up and running a 10minute diagnostic check… So me being highly annoyed and refusing to believe that the manufactured would rivet the sensors board in place I spent 5min and took the pieces apart myself. After doing so I removed the sensors itself and looked on the back where I found the KitchenAid part number. I went to KitchenAid’s website to confirm that the part was available and I ordered on one line. It showed up today and it took me all of 20min to install and put it back together, The part cost 265$ but I saved myself 11k (cost of replacing the fridge). I would not recommend this repair company. They seemed happy to take my 180$ after 15mins of diagnostic work and completely disinterested in solving the problem. I have zero experience making repairs like this and did it all off the cuff. The fact that after charging me the bench fee he would not even remove the broken part for me was particularly frustrating.
Dishwasher under warranty so no charge. Did great job and explained everything thoroughly.
I would use them again if I have another appliance that needs to be repaired. They service LG which is hard to find. Repairman was on top of the job
Experience was great given the circumstances in which i had to contact and schedule them (no fault of Appliance Man). The tech Aidan was outstanding diagnosed and talked me through the issues and verbally gave multiple recommendations on options to consider. Just awaiting emailed copy of formal diagnosis write up to make my decisions.
Probably would have been great if we followed through for service after the diagnostic. When the technician came out he was very friendly, informative and accommodating. The problem is all the technician did was google the error code and then he gave is a cost to repair. The cost ended up being almost as much as getting a new dishwasher, so we decided to go that way. The helpful repairman told us the error code may be the only issue or it could be something else (the motherboard) after we fix the error code issue. I would have appreciated an opportunity to talk to a knowledgeable person rather than just a schedule operator over the phone originally. The info we got from the technician could have been ascertained through a phone call instead of and in person diagnostic visit. Then I would have felt that I was helped out rather than feeling like I paid $182 for someone to google what I knew already. All that said, I would return to them for service in the future, I would just ask for an estimate based on error code before they come out.
Went above and beyond to fix our stove. Fast efficient service. Appreciate the extra mile they went. Will use again and trust them for all our repairs.
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