Constraction reviews in Westerville, Ohio

We had storm damage to the roof - Ben came out to inspect and worked with insurance company to get us a new roof. It was seamless from start to finish! Ben has been a pleasure to work with and has been very communicative and responsive throughout the entire process. Mark, the paperwork guy, did a great job of explaining our options w/out making us feel pressured in anyway. And, the install guys were awesome about everything...including doing an amazing clean up job. We have been nothing short of impressed w/the entire Lifetime Quality Roofing crew. And our new roof looks amazing! We've already recommended them to family and friends in the market for a new roof.

Great service and professional support from Keith, he made sure that all our concerns are addressed, worked with us really hard and I’m happy with a job well done.
Will def use them again in the future and will recommend to family and friends.

I don't usually write reviews unless something stands out to me during the process (good or bad). I am in the construction field, so it can be hard to impress me due to the fact that I work around construction crews all day.

However, I must compliment lifetime quality roofing company! from the very first time I spoke to Coty, to the time the crew pulled away, nothing but professionalism along the way.

It started with Coty Wilson helping me navigate my claim with the insurance company. Even going so far as to get on a phone call with my insurance company and talk to them. The crew came out, had my entire roof tore off, and put back on by 5pm that night.

I expected to have a few nails, and a piece of trash or two left behind. After all, it was windy the day they installed the roof. When they left, I walked outside and couldn't even find a little piece of trash or a single nail anywhere. They even tarped the trash dumpster, swept my porch and deck, and took a big magnet around my yard. Anyone who takes that much pride in their work area is installing your roof right. You don't take that much pride in cleanup without having the same pride in your work.

For the sake of the integrity of this review, I was disappointed in the offices communication. The sales department, and the installation crew are 5 stars! However, the middle of the team (scheduling and management) needs some work. Their communication and follow-up skills are awful.

Don't let that stop you from having them do your roof! The end result will be worth it. I believe they were going through some internal changes and I fell through the cracks on a follow-up.

My recommendation would be to keep in communication with your sales team.

Thanks Coty and install crew! My roof is finally stopped leaking and I can rest easy going into the winter months.

John

We recently got a roof with Lifetime Quality and our Inspector Aidan Ammons was amazing to work with. He handled everything for us from start to finish! Extremely efficient and professional and we have been very pleased with the whole experience. My husband Rob and I highly recommend that if you think you have storm damage to reach out to them. This was a 5 star experience and very professional. Thank you Lifetime Quality it has been a pleasure doing business with you all!

Great company to replace your roof! Justin came to the door and took the time to point out defects in my old roof that I had never even noticed were there. He arranged the time to come out and physically get on the roof to examine further defects and was able to get the roof job replaced by insurance for only the cost of our deductible! Work was completed on time and only took one day. Crew took the time to place tarps prior to doing the work in order to protect plants and following the work being completed, they went around with a magnetic broom to collect any fallen nails. A couple months following the replacement and we're still happy!

Jamie Green of Lifetime Quality roofing was great to work with over my inspection, claim, and roof installation. Him and the lifetime team helped cite the law and work with my insurance to get my wind damaged roof claim covered 100% besides my deductible. I would definitely use them again or recommend them for anyone unsure if their damage is worth filing a claim. Their inspection was free and they came out the day of my insurance inspection to meet the inspector and ensure he saw the problems and noted them in his report.

Cecilia was amazing to work with! She helped me get a full roof replacement through my insurance company and made the entire process completely stress-free. She was very honest, professional, and easy to communicate with. I highly recommend working with her if you want someone who truly has your best interests in mind.

Our experience with the Columbus branch of Lifetime Roofing was exceptional. The team was knowledgeable and professional and best of all didn’t try to sell me anything I didn’t need. I assumed any kind of inspection would recommend so expense, however they let us know our roof was in great shape and provided their contact information should we need them in the future. I will definitely give them a call.

I can not say enough about my experience so far. Keith Oliver helped us through understanding the process , what to expect, and continues to answer any questions we have. Great service . 10 out of 10 from us. I will post a pic once it's all finished.

Want to give a shout out to Lifetime Quality Roofing for the pleasant roofing experience we recently had. Cody Chapman walked us through the entire process including working with our insurance. Cody's professionalism and friendliness made for a stress-free experience. Would definitely recommend to family and friends. Thank you.

Jacob Beck was incredibly helpful in helping me get a new roof on my house. I knew my roof was old, but when a storm came through and ripped off a large amount of shingles, I knew I needed to get someone knowledgeable. Jacob was extremely knowledgeable and professional about the entire process from start to finish. He helped guide me through the process and answered all of my questions. He even helped work with my insurance company to get them to help cover a part of the installation. When if came time to choose what roof options were right for me, I was not pushed to purchase options I didn't need. Instead I was guided in the direction that felt best suited my needs (i.e.; Duration shingles by Owens Corning, Rhino Roof Underlayment, and Ridge Vent). The quality of materials used for the installation were of premium quality. Everything was made by Owens Corning except for the drip edges and new vent covers (see pictures of materials)I highly recommend Lifetime Quality Roofing for your roofing needs and if you get Jacob Beck, know that you are in good hands!

I love my new roof!

Our family had a fantastic experience working with Lifetime. I highly recommend working with Keith Oliver if you decide to get your roof inspected for damage. Keith is a hard worker and ensured we were informed during each step of the process. He was always available, supported, and advocated for us. I also want to make mention of Madison Reed in billing. She was wonderful to work with and went above and beyond for our family to ensure a quality experience.

The whole staff was great! Personally thanks to a former resident of our Village Mr. Matt Adkins for stepping in and following through and up on the progress of my project. The roofing crew was quick and amazing. The siding crew listened to my needs and wants and delivered me a stunning, beautiful house. Everything is absolutely great and I could not ask for a better job. Thank you again Lifetime Quality

I love my new roof. The process with Lifetime Quality Roofing was great, especially the Inspector Rep., Ivana Mitchell, who was a joy to work with. She explained everything thoroughly and walked us through the whole process, including assisting us on the phone with the insurance company. She also guided us through each step of the way, including post-installation. She responded quickly each time I contacted her. Installation was faster than expected; they finished the teardown and installed within the same day. The crew acted professionally and thoroughly cleaned up after themselves at the end of the day. I highly recommend Lifetime Quality Roofing if we ever need a new roof again.

We recently got a roof with Lifetime Quality and our Inspector Jacob Power was awesome to work with. He handled everything from start to finish which made me and my family very pleased with the whole experience. They were efficient and professional in all aspects. I would highly recommend that if you think you have storm damage to reach out to them. 5 star experience and professional.

Brian Sleesman was very knowledgeable in helping me obtain the information needed when it came to roofing and insurance!
He is very pleasant and talked me through step by step how everything was handled and made it such an amazing and easy process.
I would recommend him specifically with this company every time!

We had our roof replaced! Cody was amazing to work with and great at communication. He also was helpful on understanding the whole process and next steps! The workers were also very courteous and did a great job taking care with our property and cleaning up when the work was done! I would definitely recommend them to my family and friends. Thank you!!

I'd like to start out with what an exceptional experience working with Lifetime Quality Roofing has been.

Having never been thru the process before, I was very skeptical. After numerous phone calls with Keith and the team at Lifetime Quality, it's no wonder these guys are so confident in their abilities. He assured me from the start he would get everything taken care of that he could.

With experience that is second to none when dealing with the insurance process, they have been the leading hand helping me get the exterior of my home back to pristine condition.

Thank you, Keith Oliver and Lifetime, for making this process as smooth as it could be. ”

Matt Adkins and his team did an excellent job taking care of us. They met with our insurance adjuster on-site and conducted the inspection together. They kept their word and successfully got the cost of the roof covered by our insurance, aside from our deductible and the upgrades we requested. Rapheal, our on-site manager on the replacement day, kept us updated on any additional issues they discovered. Throughout the process, they kept us informed, providing pictures of the damage found during the initial inspection and any new issues uncovered during the replacement. They are truly a trustworthy company that gets the job done right. I've already recommended them to neighbors and friends for when they experience roof damage.

Had Tyler & Sam come out for a roof inspection. Had some pretty serious wind 60mph+ last few days. Roof was checked and cleared to be ok. Grateful for their honesty & integrity. Also thanks to Lori to scheduling and Willard for facilitating the process. This shows how strong a customer service focused this group is. Thank you all for your exceptional service and expedience.

Worked with lifetime to have my gutters facia and soffit remodeled. Keith oliver came to my home, inspected to ensure this was nessecarry, and wrote up a quote same day to get me restored. I worked with Jason to navigate my conversations with scheduling and who to expect. Finally worked with Madison Reed who walked me step by step through my balance due and helped me pay in full. Would recommend to anyone.