Contractor reviews in Westerville, Ohio

Had them tile my house good price but getting the supplies was a pain and communication with installers was leaking.

With each recent visit, I've had to track down the help. I typically find the personnel gathered in a huddle discussing what ever in various location's of the store. After asking for help, I am just directed to the isle. I had to beg for assistance, literally. What happen to this store? The employees used to care... I will not be returning to this location.

Would love to say I received great customer service but I did not. Russ was great to have for kitchen design with, but we had technical issues trying to get the final price sent. I paid $99 for a kitchen measurement I intended to use but never received the quote after trying for a week to get it sent. The designer talked to me a few times and said it was coming and it never did. Finally a manager, David, got involved and sent it to me, it came thru fine, but that was after I wanted my money that should have gone towards the install- the install I had to pass on because I never got a quote! Word to the wise, don't get them to do your measuring because unless you are willing to work around their schedules it is a waste of time. They are not fast and didn't feel 'it warranted a refund'- talk about bad customer service. I was in their store 3 times this weekend and could have used that $99 and I also said I planned to get my counters from them and could apply the $99 there- they still would not. So now they have lost about $20K of my business and Lowe's will get it.

Took my money, never fixed the work, never filed a claim with my insurance company, never returned calls, doesn’t answer texts or calls. Worst company on the planet!

Clive is prompt and gets the job done with reasonable prices.

Clive has been our plumber for over 10 years, and he is amazing. Wonderful service, very professional, very reasonably priced, and just an amazing person. I can send him a text of “Please help, my shower is broke” and he responds right away and is there to save the day. I don’t have a single complaint. Thank you Clive for being a rock star!