HVAC reviews in Williamsburg, Ohio

I have lived without AC for a couple years as my Geo-Thermal unit was replaced and never completed. I called Adams HVAC for assistance. Dave showed up with in a couple hours, checked my thermostat, turned and said call Mercer. Friday I called Randy Mercer HVAC and he scheduled me the following Monday am. He was prompt, bright and early. By noon my AC was up and running wonderfully cold air through the house as it sucked all the moisture laden air out. Fast, friendly, fair, professional and Top Notch. I could not be happier. Superb expert service. Strongly recommend! Mike Scheu, New Richmond, Ohio.

I found my self in a pinch, as my GEO system decided to fail on one of the coldest mornings after Christmas 2023. Also within the last year my installer had passed away, so I had no one to call. I called the manufacturer of the brand I had, who gave me a local number of someone that might assist me. That company said they didn't work on GEO's but recommended Randy Mercer of Randy Mercer Heating, Air Conditioning & GEO Thermal. By the time I got in touch with Randy it was already late in the day. Randy said he was going to get a bite to eat, that was 7:00 PM and by 8:00 PM he was at my house. He diagnosed the problem and said he would order the needed parts. The next morning he called with the news, parts Out of Stock in Cincinnati. He kept me informed every step of the way. Once the parts arrived he waisted no time and came over and got my unit up and heating again. Given the work that was performed I felt his price was reasonable. Randy was very professional from start to finish. I would highly recommend anyone giving Randy a call!

Our house had most of its original equipment when we bought it, and we’ve lived in it long enough to know things are inevitably going to start failing. That time came. Randy was recommended by a few people we knew, and he was very close to our home. He was straightforward and he communicated personally through texts mostly. He replaced our AC unit, and then a few months later, he did our water heater. He worked us into his schedule to get things done almost immediately even though we were totally willing to wait a couple of days. He does a great job.