Home Services reviews in Willoughby, Ohio

Toni and crew @ Grimestoppers have worked with my family for 3 years. They are efficient, kind, and do an amazing job. They are punctual, have great communication, and are super flexible with my schedule. I would recommend Toni and her team @grimestoppers to everyone!!

Grimestoppers has provided us with over twenty years of awesome service. Maria and her crew show up every other Tuesday, and are able to move through our house quickly because they know it and our messy areas so well. We, meantime, anticipate their arrival and tidy up a bit to make their time more effective. Our house never looks better than Tuesdays after Maria and her crew have left. Three cheers!

I've been with Grimestoppers for several years and I am more than pleased. The team they have selected is led by Amber, who is smart, high energy, hardworking and always immediately responsive. She and her team do an amazing job and i am happy to recommend Grimestoppers- be sure to request Amber as your team leader.

Amber and her team have been doing a great job on our home for several years now. They are very personable and do an excellent job. I would recommend Grimestoppers to anyone and in fact on our recommendation a neighbor also uses their services.

The team from Grimestoppers does an excellent job of cleaning my home. They are professional and polite. It is wonderful having the consistency of the same team each time. Justina, Ada, and the rest of the team pay attention to details and are respectful. I recommend Grimestoppers.

The Grimestoppers team has been cleaning my house every two weeks about 3 years now; there’s been a couple crew changes but they all work together well and are very dependable. Now,Justina and Ada are very friendly, high energy and “ get down to it” to accomplish a lot while they’re here….cuz they know my priorities. I also notice how well they work together as a courteous team and show respect. I’d highly recommend Grimestoppers; you actually can reach somebody in the office too!!

My husband and I have had the pleasure of team “Maria” cleaning our home for over 12 years. She ensures that her ladies are well trained and things are done properly and with care. They arrive on time and get to work immediately. Our entire experience with Grimestoppers has been excellent and would highly recommend this company.

We have been using Grimestoppers for house cleaning for at least 20 years. While they rarely change crews, I have been satisfied with the service of each of them particularly that of Cindy and her crew. They are always prompt and reliable and do an exceptional job of cleaning. We look forward to their arrival every two weeks.

I’ve been a loyal Grimestoppers customer over 5 years. Toni and her crew have treated my house with respect and cleaned it with utmost care. They are extremely careful, courteous, on time, and most of all, check-in for any specific asks at the start of their shift. I have known Toni since day 1; she is an incredible lead who has the respect of her crew. She is nothing but consistent, professional, efficient and very kind. I have never experienced this level of care from any of my previous cleaners because, sadly, the honeymoon period with these companies end within months. Finding Grimestoppers was a game changer- even after all this time, I’m still in the honeymoon phase :)

I highly recommend Grimestoppers for all of your cleaning needs!

I’ve had a few of the crews-
Maria, Amber, Cindy are all amazing ladies and they work with great ladies as well! I did a move in move out with them firstly and the office, Tim and Tracie, were accommodating and worked around my needs. I decided to keep going bi-weekly when I moved into my new home! These ladies are so sweet and so pleasant to have around and to come home to a clean home. Totally recommend Grimestoppers! Tim(s), and Tracie- you’re doing a great job! Keep up the good work!

Several years ago, a friend referred us to Grimestoppers and we are so happy that they did! They are reliable - we receive a call the day before to confirm the time that they will be at the house, & a call if there are any delays. They work with us when there are changes in the scheduled time and they are so dependable. Toni Maxwell is very efficient and her crew as well! Wonderful people to work with and you won’t regret using their services.

Cindy and her crew have been cleaning our home now for several years. They do an excellent job, leaving the place super clean. They are very friendly and accommodating. I would highly recommend Grimestoppers. We have had other crews before Cindy's crew, for many years, and we have always been satisfied with Grimestoppers' service.

I've been using Grimestoppers for years now. They have been wonderful! Consistently clean and clearly care about what they do! Thank you Maria and team for always doing such a fabulous job on my house! Cleaning day is my favorite day because they always do such a fantastic job! You guys are awesome!

I’ve been a Grimestoppers customer for the past six months. After 20+ years with another cleaning service, I was looking for a company that would provide reliable service, consistent quality of work and professional customer service. I’ve been very pleased with Grimestoppers and especially appreciate the extra effort made to establish a “regular” team that is assigned to your house for every visit. This continuity really contributes to the level of detail and thoroughness you can expect as the team learns your house and your expectations. I have found that Grimestoppers’ three-person teams work far better than I would have expected, and they function in a very efficient, organized, and businesslike way. This is clearly a professional service in every respect.

On the day of the cleaning, the Grimestoppers team arrived promptly, equipped with all the necessary tools and cleaning supplies. What impressed me the most was their attention to detail. No corner was left untouched.

In addition to their exceptional cleaning prowess, the Grimestoppers staff exhibited professionalism and respect throughout the entire process. They were courteous, and respectful of my home, treating it as if it were their own. It's rare to find a company that values customer satisfaction as much as Grimestoppers does.

Overall, I cannot recommend Grimestoppers highly enough. Their dedication to excellence, attention to detail, and commitment to customer satisfaction make them the premier choice for house cleaning services. If you're looking to reclaim your time and enjoy a spotless home, look no further than Grimestoppers. They truly are the ultimate grime-fighting heroes!

Grimestoppers has been taking care of our home for many years and I have no complaints! Our house always looks and smells very clean when they have finished. I have had many teams over the years and all have been very good. Currently we have Maria, Lindsey and Irina who I appreciate very much. I've recommended Grimestoppers to several friends for their superb ownership and crews.

TEAM RUTH!! We have used Grimestoppers for five years, and we highly recommend their outstanding service. Ruth's crew, in particular, has always exceeded our expectations of dependability and quality. Ruth has never canceled or missed a day in five years, for any reason. I have watched in disbelief as they've powered through knee-deep snow to get to our front door. We trust and count on Ruth's crew to keep our house clean and tidy, and we hope you will, too.

We've been loyal customers of Grimestoppers for many years, and we couldn't be happier with their home cleaning service. Maria, Lindsey and Irina consistently deliver exceptional results, leaving our home spotless every time. Their dedication and professionalism truly shine through. Huge thanks to Maria, Lindsey, Irina, and the entire Grimestoppers team for their years of outstanding service!

We have had Grimestoppers clean our home every 2 weeks for over 20 years. Including a move out, and move in service when we moved 5 years ago. We prefer to have the same crew every time, as they learn our house and needs. Obviously over 20 years we haven’t had the same crew but each time we have had to change the change was seamless. The new crew was always as good as the last. Our crew now is amazing with Cindy leading. They are thorough and professional. I would recommend Grimestoppers to anyone looking for cleaning service.

I had an awful experience with this company. I selected the One-time Spring Clean with almost every extra they offered (Move-In Move-Out service, Hard wood Floors, Basement Cleaned, Oven Cleaned, Inside Cupboards Clean) for the house I just purchased. It is an older house and had been empty for awhile so it needed a good cleaning. I called the company to ensure that the services I selected would cover what I was looking to have done. I was reassured that by adding these extra services I would get what I was looking for. She went on to say that they may need more time than the 3 hours and 35 minutes that was estimated but I would just be charged the hourly rate for any extra time the team needed to finish the job.
The team showed up with a bucket some drug store all purpose cleaner and a vacuum. If they had window cleaner or degreaser they didn't take it out of the car. They said they were only allowed to stay for 3 hours, no longer and probably couldn't get the basement done. When I said that I paid extra for the basement and definitely wanted that done they cut corners in cleaning the rest of the house in order to wipe a rag over some parts of the basement. They ended up leaving after only staying for 2 hours and 45 minutes. The service I purchased included: "washing inside reachable windows, sills, ledges and tracks" - NONE of my windows were touched! When pointing out the dead flies that were in the tracks they said they didn't have the tools to clean the tracks. How do they not have the tools if they are a "professional cleaning" service and offer cleaning the window tracks as part of the package that I selected? None of the cupboards were cleaned on the inside; random lights were dusted (description of service says that "all lights and fans will be hand washed"), none of the baseboards were touched (description of service says "hand wash woodwork including baseboards, doors, banisters and exterior of cabinets"), some cobwebs removed but not all. I had to ask the team over and over again to go back and clean the shelves in the closets, the mantle over the fireplace because after they said they were done I went to check it out and it hadn't been touched. There was a grease spot in one of the cupboards in the kitchen and when I saw it was still there I asked them to clean it, they replied that they couldn't get it out due to the cleaning products they had. I applied a degreaser to it and it came out in 5 minutes. How does a "professional cleaning service not have the products or knowledge to clean the examples I have given? My expectation was that for the $340 I paid I would get a team that was coming in with professional equipment that I would not have access to. I didn't hire them for a Maintenance Clean which is basically what I got and I didn't even get all the services listed under this package. I booked this company due to their 200% satisfaction guaranteed and when I tried calling to discuss the service I received I couldn't get anyone to answer or return my call. Of the 5 times I tried calling, 1 time my call was returned when I was in a meeting at work and I couldn't answer. I tried several times to call after that and I couldn't get anyone to answer. Unless someone at this company cares to return my call and speak with me to make this right I am going to file a report with the BBB. This company does not live up to any of the expectations they portray on their website. I do not recommend and believe you will be setting yourself up for disappointment.

Grimestoppers have been cleaning our home every month for more than 10 years. I appreciate that I can call their office if I need to change cleaning dates and they are very accommodating. It is nice that they provide a consistent crew leader and team and I've been very pleased with Justina, Ada and Hailey. The teams have always been friendly, thorough, reliable, and trustworthy. It is a pleasure to have them clean our home.