Reviews of local pros in Worthington, Ohio

Want to provide my experience with Buckeye so the next potential customer isn't caught off guard:

While I don't doubt the technical skill of the technician dispatched to our house to replace a toilet flange and subsequent reset, I have some issues with Buckeye's business model.

1. The technician was not licensed. I'm unsure how many of Buckeye's technicians do not carry a license, but ours admitted Buckeye only hired him for cheap to complete his training hours prior to becoming licensed.

2. Like many other service businesses, Buckeye charges about a $100 dispatch charge simply for the technician to come diagnose the issue. This charge is then tacked on to severely upcharged services and parts intentionally because Buckeye knows the customer is already on the hook for $100 initially. A toilet reset cost nearly $400 and could have been performed by myself or by another company for a fraction of that cost.

3. I had to have the technician return to replace a whistling fill valve in the toilet that started acting up after the first job was completed. I was told on the phone that a service charge of $100 would not be charged for this follow up, but the technician stated he was not aware of this conversation when he arrived and proceeded to attempt to get me to pay the charge regardless.

In summary (TLDR): Unlicensed technicians, predatory/deceptive business model, extremely expensive, upcharged fees for services. Please stay away.

I am delighted with the prompt and competent service I received today when Buckeye Heating & Cooling installed my new Carrier furnace. Joe and Dion teamed up flawlessly, offering information as they went and as I requested it. They wore protective booties in my house and after the installation, spent a good while in making certain that all is functioning properly. Thank you so much for your expert work, Joe and Dion!

Johan was very professional and courteous. He explained what he was checking and why. He was also very thorough and had our furnace up and running quickly and efficiently. I am very grateful for his help and would request him in the future.

Did a Lennox installation through the local Costco program. Awesome job from estimate to completion. Got several quotes from local companies and this was the best price. It also came with warranty on parts and labor. Customer service was top notch. System working great so far. Thank you!

I had several services over three days. Jeffery and Scott replaced my water heater, and Aaron and Chris were here for several plumbing repair services. They did great work with excellent attitudes and patience. It was a pleasure working with them.

Josh VanFossen was here to look at an issue with my kitchen sink plumbing. Again, super to work with, thorough, and gave me his card to update him in case of issues with the work.

Whenever I call to schedule, I receive great service.

Joey and Matthew did an excellent job cleaning our ducts. The previous owners did a remodel and used the ducts as a garbage can. They could have cut corners but didn't. End-to-end this was a great service experience. We definitely recommend Buckeye Heating & Cooling.

I had the pleasure of meeting TJ after we briefly spoke on the phone. Later that evening, he was able to arrive within an hour and took the time to help me through the crisis I was experiencing. He quickly diagnosed the issue, fixed my furnace, and got my heat working again! He was incredibly kind, professional, and helpful throughout the entire process. I truly appreciate his prompt response and excellent service.

As a new customer of Buckeye Heating, Cooling and Plumbing, my wife and I happily recommend this company. We have utilized both their heating and plumbing services and glad we did. We could tell that this company is very customer service oriented, explains appropriate alternatives and is effective at resolving the problems. A special shout out to Scott, Kyle, Csaba, Tom, Max and Dylan for the great work you did. My wife wants to add how great these men were !

I am writing because Buckeye Heating and Cooling declined to repair my air conditioner during a service call because the work required was not in the service techs purview. Buckeye has insisted that there needs to be 3 service calls to fix my air conditioner.

My contention is they are over billing me. Also, they have not provided information about services performed plus there is no vehicle to complain.

This is what happened. My air conditioner is approximately 5 years old, and it was making a loud noise. I called for service and on July 24 a service tech came out. The air conditioner noise was not repaired. When asked why he said it needed cleaning and (paraphrasing) that work was not in his purview so a cleaning service call would be needed When asked why the unit was making a noise the technician made disparaging remarks about the quality of the unit. This made me feel terrible about my purchase and choosing Buckeye. I did not understand why they could not clean it but I felt compelled to just call Buckeye again and get the unit cleaned. I have attached a picture of the condition they left the unit in.

I do not know what services were performed on that day. No record of the services performed was ever given to me.

I called Buckeye again and asked again for the air conditioner noise be repaired, the unit cleaned plus have some sort of preventive maintenance performed. Once the air conditioner was cleaned the noise stopped. Great! However, that was all the new service tech was able to do. They stated that another service call would be needed for the additional services because, like the first service call, that was not in their purview (paraphrasing).

I called to complain about my experience and the bill but their phone system does not have an option for customer service complaints. I did, eventually talk to a person and left a message regarding the complaint. More than a week passed & they did not call back. I called again on 10.9.25 and left another complaint message. I did get a return call on 10.10.25 and they left a message but with no direct phone number. So, that left me with having to go thru the game of telephone tag with them again.

I really wanted to keep my complaint just between both parties plus I just do not have the bandwidth for a formal complaint. However, it’s not possible to do that when they don’t offer those options. Plus, I was just shocked by the way the first tech left my project and the comments they made. My experience leads me to the conclusion that their communication processes are oriented for their convenience & benefits, not their clientele.

Additionally, I would argue that one service call could have done all this work. Three service calls are not at all respectful of my time, not to mention the fact that there are 3 bills instead of one.

Therefore, I am lodging formal complaints with:

Organization Reason
Buckeye Refund & cancellation of 3rd service call
Costco Purchase was a Costco promo
BBB For the benefit of others
Google Review For the benefit of others
Yelp Review For the benefit of others
AG Unfair Consumer Business Practices & benefit of others.

I would expect an immediate refund from Buckeye and I would hope they revise their repair & customer service processes.