Trapper's Tree Service

Thank God for Tom. Came home to find my cat stuck up a tree about 50+ feet. I made several calls to other places I thought could help, but no luck. Then I called Trappers Tree Service. It was about 8:30p, but they answered the phone right away and gave me some great advise. He put me at ease and was very professional, as he had alot of personal experience with this situation. We talked briefly about their emergency tree services also, so if I ever have a "tree down" emergency, or just routine tree care, these are my people. I would highly recommend them. Thanks Tom!

I was so disappointed with my experience with this company. One of the workers came to my house on April 11 to discuss expectations with a tree that needed to be trimmed. At the end of our discussion, we agreed the work would be done and that I would receive confirmation from the office regarding the schedule. I didn't hear anything the rest of the week, so left a message on April 14 asking if I was indeed on the schedule for services. When I still didn't receive a response, I sent an email on April 17 stating I would like my tree to be trimmed, and would like to get on the schedule. I sent multiple emails and made multiple phone calls over the next week asking for confirmation -- and never received it. On April 21, after having received no response from anyone, I reached out to another company to schedule services and notified Whole Tree Care that I no longer needed them to perform any work at my home. It was only then that I received a phone call from the owner of the company stating the work was completed that day and the tree was trimmed. He went on to explain the office manager was on vacation. I understand that workers go on vacation, and that is completely fine, but if there is only one person in the entire office responding to emails / phone requests, an out of office message would have been nice. For a company that prides itself on customer service, I was shocked to have one of the worst customer service experiences I've had in quite awhile.

I was so impressed with Tom's assessment of my tree trimming needs. After the work was done , I though it looked good ,but was a little unsure if they cut all that need to be trimmed . Tom came out and explained to me in great detail my concerns . I'am happy with his explanation , and would recommend this company to anyone.