All reviews for Stan's Plumbing Inc.

They don't care about your time, money, property or the quality of their work. Used them for repairs at my mom's house and a plumber was lying on the floor working under the kitchen sink. He was cussing at his helper insisting he needed a certain wrench. Finally he really wanted to tell the guy off and rolled over to cuss at his face and the wrench was under his belly. Her tub faucet was dripping so I went to check their work and their fix was to torque down the handle so tight I couldn't even turn on the water. My mom is 80 and has had a stroke so I told them they would actually have to fix the leak. The plumber was so aggressive I felt sorry for his helper. Imagine 8 hours of abuse! Another time they replaced the faucet in my kitchen. The spray gun has never worked. Last summer my front faucet outside was dripping and a plumber came out and replaced it. The new faucet was dripping and the guy said you need an o-ring between the hose and faucet. As I went to my garage to get an o-ring he drove off. The faucet was still dripping and the plumber had to come back to fix the drip. 2 weeks ago I noticed the other outside faucet was dripping. My 2 toilets began acting up as well. I replaced the flapper on one but that did not resolve the problem the handle on the other toilet had started rubbing against the inside of the tank holding the flapper open. I called Stan's and told them one dripping outside faucet & two running toilets. On 3-8-19 a plumber showed up and immediately took a call. He put on a sad voice and said in the phone "You know I've been sickly all day." I asked him if he was sick when he hung up and he said no I want some help. He went to the toilet with the handle issue and I told him replace anything you need to replace to stop the water loss. 2 other guys showed up shortly 1 with an inch of, let's call it mud, dried up all over his filthy boots. The mud was breaking off and falling all over the house as he clomped around. I went out to check on the guy who was looking at the outside faucet. He didn't even try to turn the faucet he said we have to cut a hole in the wall. I told him no. I told him they had replaced the other faucet last year and no one said anything about cutting a hole in my walls. I told him to repack the faucet instead of replacing it. Let's start small! He repacked the faucet the other guys acted like they were done and gave me a bill for $299.15. Long story short. I paid $299.15 for one new flapper. I checked the outside faucet and water actually shot out of it when I turned it on. Another plumber repacked the faucet 3 days later and it is not dripping anymore. Cost another $113. The toilet with the handle issue? Stan's sent the sickly plumber back and he replaced the handle using some type of heat to bend the handle. It then start refilling every couple of minutes. Stan's sent a different plumber out and there is now a crack in the tank. There was not a crack and the toilet wasn't refilling before the guy did whatever he did with the handle and heating tool. OK I try to put a positive spin on the situation. Told Stan's no problem I was going to replace the floor and I wanted a taller toilet and would they just come back and set the toilet when I replace the floor. They agreed. I removed the cracked toilet and the floor guy said the flange need work before he would put down new tile. No problem I called Stan's the girl made an appointment for a particular plumber who I trust to come out Monday 3-25-19 between 10 & 12. At 12 I called her and she said that she never told me a specific time. So I just made this time up a week ago and wrote it in my planner! They said that he could come between 12 and 2. He never came they never called and quite frankly I'm sick of these incompetents lying to me and about our interactions and insinuating that I am lying or imagining things. Yes I paid $299.15 to have them crack my toilet tank and turn a drip in an outside faucet into a flood. I also had to cancel the tile guy when the plumber didn't show but they don't care !

We had a water pipeline break in our home in the master bed and bath. Our insurance company referred us to Stan’a Plumbing
and we paid this company to do some emergency repairs. Afterwards, we were doing repairs from the damage and we decided to do some remodeling. So we advised Stan’s plumbing to be the company we would call to finish up the plumbing upon the time our contractor was ready for the plumber to come back in and finish up the plumbing aspect.

I called Stan’s plumbing first thing this morning and Ray answered the phone. I was explaining the reason for my call and that we would like them to come out this afternoon to finish the plumbing details.

Ray, who informed me that HE was the owner and HE did not go on house calls. He said, “ I have 5-6 guys out there doing service calls.”
He was so proud of himself. I wanted to say, “Well, aren’t YOU the big dawg, the big man on campus!” I guess he thought I would be really impressed. I was not.

So we proceeded our conversation, and there were times when he was cutting out. I couldn’t really hear what he was saying. When I asked him a question to clarify, he started talking down to me. (mind you, I have a Master’s Degree)

Afterwards. Ray barked, “We can’t get out there until Tuesday!” I asked myself, “Is THIS the way this company talks to their PAYING customers?”

I have also had similar conversations with “Jolene” who sometimes answers the phones. She is not polite, professional, or kind and compassionate. She is like a grizzly woman who thinks the caller
(again, paying customers) is infiltrating on HER time. It is simply amazing.

I have owned a number of businesses and I KNOW paying customers should not be talked to or treated the way Ray and Jolene treat people.

So, in conclusion, I advise everyone to contact another plumbing service who will treat you with respect. There is PLENTY of competition out there who may understand that paying customers are the backbone of your business, NO MATTER how big you THINK YOU ARE.

I cancelled my appointment today with this company because I found another company who treated me with respect. I am also going to call my insurance agent and company to take these incorrigible people and company off their vendor list.

GO SOMEWHERE ELSE!

I am agreeing with a lot of other comments on her we have used them a couple of times and my wife ever time she called them said the lady who answered the phone was very rude and we both feel they were unprofessional,
first time they came out to look at a leak , well the man didn't wanna look under the house , so they had to send another person out and that was not until next week, the first guy that cNe out seamed like he did everything he could not to have to go under and look for a leak, even cut a hole in the back of our closet, um the next week someone came out they were very kind looked under the house and were still not sure were it was , told us we need to call help services, this was in December I believe, fast forward to now July and they sent out a statement, over $100 my wife tried to call them , she got hung up on, my wife said they were rude about it and she went ahead and paid it but she told them we will never be using their service again because the unprofessionalism.

we actually had someone come out and find the leak and fix it cheeper I would recommend using another plumbing service thank you God bless have a great day.

Trust me: you do not want to use Stan’s plumbing - they don’t do the job correctly, won’t inform you of this, and don’t hold themselves accountable.

All in all, their ineptitude at attaching pipes together cost us over $9,000, but because the damage is foundation based and the issue occurred under the house we can’t realistically get them to recoup our losses.

You won’t believe the headache we went through for a year to try and figure out the issue, only to find out that the work we previously paid thousands of dollars for was never completed.

The other plumbing companies we later talked to (to diagnose the issue) were astounded that Stan’s Plumbing did not take the issue seriously and didn’t even help us to remediate the issue. Stan’s Plumbing came out, took two days to realize they completely screwed up, did the bare minimum, and then gave us the metaphorical finger for anything else.

They also destroyed part of a neighbors property, without even informing the neighbor that they would be making use of their property. Held accountable? Ha! Not Stans’s Plumbing

They used to be a good company. Do not EVER use Stan’s plumbing. Unless you’re a masochist!

I have used Stan's Plumbing for all my plumbing needs for several years and enjoyed prompt service and what I hope were reasonable prices. My issue is not with their work (until their last call to my home), but with their customer service. I had a burst pipe in my garage, and called Stan's Plumbing and they replaced the pipe. Several months later, the clamp used on the new flexible pipe popped off late at night, causing major damage and incurring additional costs related to having the city come out for an emergency shut-off (I didn't know how to do it myself at the time). I called Stan's Plumbing and they came out. I told the employee what happened, and I wasn't charged since this was a fix to the work that they had done previously. Obviously, the work was shoddy. Many months later, I receive a bill for the 2nd service. When I inquire, I am asked to provide proof and dates of the first payment. Shouldn't this be part of their bookkeeping procedure? Why should the onus be on me to keep for them? I suppose I should have accepted the responsibility, because they sent the account to collection and I am now paying it. The bookkeeper welcomed me to write negative reviews where ever I please, so here is the third of many.

I had a bad stench coming from my air duct in the laundry room. I called Stan's on a whim and they advised me that I had a leak from my washer that was going into my air duct line. A tech was sent and they gave me a quote. After using their leak detector, pulling up my tile and jack hammering the floor leaving a hole of approximately 3' wide and 3' deep. I came home to find this project not secured for safety. I had to find my own wood to cover it. When they returned come to find out that wasn't were the leak was and they had to charge for additional work. The tech called and the bill shot to $6,000! I was in dire need so I okayed it. After wasting the day trying to find the actual leak and drilling two more holes I was given a number to someone who specializes in locating these which was $200. Stan's wasn't even close the leak was from my sink line leaking in the dirt under the concrete causing it to stagnate. After digging a '10 trench and replacing the line the tech made the mistake of mixing concrete with rocks in it instead of mortar. And filled it to the top leaving stones above the grade of the floor. I call the office and spoke to the person in charge who very rude informing me of the steps of the job. A job that should have been completed turned into them coming back out to jack hammer the trench below the level so i could finish the job myself. The supervisor was unprofessional. The tech wasn't a professional nor as knowledgeable as he should have been. This was when COVID was really bad and he started to use my kitchen sink to wash his hands! The kindest and most understanding person was the receptionist. BEWARE! In my own opinion I strongly advise anyone to look elsewhere first before using this business. I was very disappointed.

House had no water. Set up appointment. Told me would arrive, had to stay home from work to make sure I held up my end by being there. Didn’t show up. Tried to call him if he was going to still arrive, no call back. Should have read some of the reviews before, was referred by another plumber. This guy is garbage. What award winning are you even talking about.

For some unknown reason, they will not give me a receipt I have requested multiple times. It’s been almost two months. Ridiculous. Horrible customer service on that part.