Reviews of local pros in Bethany, Oklahoma

After an initial misunderstanding several months ago, I decided to give TS another try and they were fantastic. Will definitely use them again as needed.

Gabe was a great representative of the TS Air Conditioning and Heating team. Then came the outstanding installation team. John and Rick are great working together. Their work was seamless and could not look or operated any better. I could not be happier with them. The young ladies on the phone were very knowledgeable also. The only problem my wife and I had was waiting for them to get here. I even tried to bribe Gabe to move me to the head of the line but he wouldn't do it. I have already told several others about this great group of people.

Had a nice young man in my home today, Josh. It was a pleasure to have him fix our problem and to visit with him. He did not mind me looking over his shoulder. I am from the Leave It to Beaver generation who love to see how people work and explain to me what they are doing. Thanks Josh.

After having the same issue almost one year to the day with my air conditioner blowing warm air, Billy worked diligently until he discovered the problem. I felt like be actually cared about fixing it and not putting a band aid on it for a temporary solution. He returned and took care of what ended being a leak and I look forward to what I’m confident will be a cool and comfortable summer for years to come. He’s very professional and I highly recommend him and TS Heat and Air.

TS Heat and Air installed the two-zone heating and cooling systems in our new house. We felt peculiarly cold during the first few months of our stay. We discovered that the air conditioner and heater ran simultaneously. Consequently, our electricity and gas bills shot through the roof. TS Heat and Air found that the thermostat wires were shorted, causing the unit to run both heating and cooling at the same time. They admitted that the systems were not tested adequately upon completion of installation, citing that it was not the season to test both. The implication was that they do not test the system in certain season. They did not offer to compensate us for the loss. Nor did the company offer any apology for the unsatisfactory work. We settled with our builder.

Several months ago, one of our heating units blew cold air and no heat. We called TS to find out what the problem was. One technician came and declared the problem solved. We paid for the service call, but the problem was not solved. Another crew came and said the same. We paid for that service call also. A total of four (4) TS crews came in succession to service the same problem of heating. Finally, a circuit board was replaced and that really solved the problem. We felt that we should not be asked to pay twice for the servicing the same problem. TS did refund us the cost of one service call.

Matt Ramsey of TS dropped a power drill and shattered a glass lamp shade of ours. We did not say anything negative then. A while back, we were dismayed to discover heaps of fiberglass insulation bats tossed next to the heating unit, trap door and on the side of the pathway in between, leaving a large area of bare uninsulated underlayment. I wrote a letter of complaint to TS but never received any response to it.

We had Billy come out to our house we just purchased for a second opinion. He was extremely kind and very thoroughly explained everything to us, along with all of our options. In the end he ended up saving us from spending more than $11,000!! We will definitely be calling TS Air for any and all of our heating and air needs!

Billy showed up at my house on time and explained to me everything I needed to know about my air condition unit. He was open and honest about the work that needed to be done and told me before he did any of the work and what the cost would be. I will definitely use them again and highly recommend them.

They claim to be open 24/7 and that you never talk to a recording only a live person, neither of those were actually true. My call from the previous evening was never returned, and when I called again the next day, even though I was an existing customer, they couldn’t get to me until the day after. I’m giving two stars instead of one because when they do show up, they seem to do a good job.

TS Heat & Air have great customer service. When our AC failed after hours on a hot day, Chris came over within half an hour of my phone call. He determined that the control board had failed, but he came up with a temporary fix to keep our house cool until the permanent repair was done. Billy came 2 days later and promptly completed the repair. Thanks Chris and Billy!

With the maintenance agreement we were able to get TS Heat & Air out in less than 18 hours. Billy our tech was great he explained everything, was courteous and fixed our AC quickly. Sylvester our previous tech was also great and very patient with the work that was needed. We will only use TS Heat & Air.

Excellent experience this week as always! Installed a replacement furnace the next morning in their very busy schedule. They didn't even charge for the previous repair calls since we did the needed replacement. Professionalism and courtesy was shared by everyone we dealt with in the company. Thank you!

Billy Townsend was professional and personable from the call to advise he was on the way to the end of the service call. He checked each component and identified and repaired the problem quickly on the outside unit. When checking the Nest thermostat he found a common wire not connected that could cause a problem later down the road, connected it after explaining completely. I appreciate the explanation of the problem and the solution he provided. He also renewed my service agreement and reminded me of how the agreement works. Thank you for sending Billy my way TS Heat and Air!

The hottest week in OK. Waking up at 6am to 80 degrees! Not knowing who to call. So glad I contacted TS Heat & Air. Although there was going to be a delay of one day due to the workload and the extreme heat, it was worth it. I was told I'd be called 30 minutes prior to the technician arriving. Chris called and I met him at my place. He diagnosed the situation, had to climb onto the roof to access the outside unit. It's that scary moment where you wonder what you are going to be told? I certainly did not want to hear I needed to replace the unit! He replaced the capacitor, added some freon, and I"m glad to say this evening it's a very comfortable 72 degrees in my home! Thank you Chris for your professionalism and honesty! I highly recommend TS Heat & Air. I do appreciate the integrity I experienced. Everyone stay cool this summer!

I’ve used TS for years but will not use them again. 6 weeks ago my Freon was low and the tech used a cylinder I own and got me going quickly and for the cost of a service charge. Today, it is not cooling well and I asked the tech to use my Freon to charge it up and was told it was against company policy. Talked to Cathy, GM, same result. I know I need a new unit, have been trying to get through the heat before I get a replacement so I can do it right. Anyway, done with TS. They obviously don’t need my business.

TS Heat & Air had serviced our existing system since we bought our home since they had installed the system. We wanted to upgrade to a better system since ours was getting much older. They quoted us a great price and their work is impeccable!! I cannot recommend them highly enough! We have a 94% efficient Lennox HVAC system for a wonderful price!!!! Thank TS

T S did our unit when we built our house 19 years ago, they have done all maintenance and work on it since then, they installed a new unit for us yesterday. They arrived when they said they would, did a great and time efficient job, they were polite and DID NOT leave trash strewn about. Would HIGHLY recommend them for any and all heat/ac needs!! Eric and Ricky did a fabulous job!!

I've used TS before and they were great. So when my AC went out in my new house, I didn't hesitate to call them again. They responded fast and were out within 90 minutes. Billy T and Jed were the lucky ones to climb up in my hot attic. Billy explained everything to me after he diagnosed the fan motor issue and then gave me a breakdown of all the costs. Extremely professional and just overall pleasant to deal with, these two together knocked it out of the park. Call them if you have any issues. Oh, and get a maintenance agreement with them. I signed up so hopefully I can avoid these things in the future.

Billy Townsend was my tech today, and he was VERY professional, very kind, very knowledgeable and he broke down everything I needed to know to where I could comprehend and understand what was happening with my system. He was completely thorough in every little detail. He took his time to make sure he could do everything he possibly could do to keep myself and my family comfortable; he didn't leave until everything was looked over properly, and I was satisfied with the work. He does phenomenal work. I would recommend this company to anyone, but if you're going with them, definitely ask for Billy if possible. He's awesome and funny to boot, and puts you at ease, even when the situation is stressful. Thank you so much for the great experience!

I had recently bought a home with TS Heat and Air sticker on the thermostat, thinking sure, I will give them a try.

So glad i had called, Office personnel was very helpful , courteous, just plain great customer service. The technician called 30 mins. ahead of time as i had been informed he would. Santos arrived on time, very professional and very knowledgeable. I highly recommend calling TS heat and air for all your Heat and Air needs. a Five star company in my books.

Thanks you guys!

I had TS Heat & Air out to set up and configure my Nest thermostat with my heat pump. While the first technicians that came out we're unfamiliar with my setup, they were very friendly, professional, and did not bill me for the call.

The second tech that came out (Jerry) was very good and knew exactly how to configure everything to get my heat pump running with my Nest for winter. He even returned a bit later to resolve another issue that popped up due my system being overcharged from a previous service technician from another company.

Overall, they were very professional, knowledgeable, friendly, and reasonably priced. After this excellent experience, I highly recommend them and would use them again without question should the need arise.

TS Heat and Air was the VERY BEST!
Replaced all our system. They were so friendly, professional,explaining everything along they way. Showed us things wrong with the old system also.
Prices were very reasonable also. Tried several others before calling TS and they said all was OK, took my money and left.
NOT T&S.... They were fantastic and we felt like we were dealing with a real reliable company.
I HIGHLY RECOMMEND TS HEAT & AIR to anyone!!
John and Patricia want to thank you!