Electrical reviews in Broken Arrow, Oklahoma

I hired Murray Plumbing and Electric to finish out a ‘barndominium’. Both the plumbing and electric teams did a great job. They were professional, knowledgeable and very responsive to my questions/requirements. Just nice, honest, hard-working gentlemen.

Nick provided excellent customer service. He was professional courteous, polite preformed required service in an efficient manner. I highly recommend him and will request him for any further assistance

I would strongly advise against engaging with this company. They are unscrupulous and deceitful. This goes for the plumbing dept as well since it's a husband and wife team.
Murray Elec. attempted to deliberately inflate charges on my credit card, which they unlawfully stored in their system without my consent from a job they performed two years ago.They were simply tasked with providing an initial estimate for the work I requested to be performed on my property and the one paying for the service. Instead, their electrician opted to follow the advice of a man I had meet at my property to unlock the secured gate. It seems that their worker, Jason, was inadequately prepared by them with my instructions and, feeling uncertain and lacking the common sense to contact his office for clarification decided to rely on the guess work between himself and the person I had unlock the gate. The company benefited from this situation, as they started accumulating charges without my awareness or consent, for the electrician's work. There was no single phone call made to me, the property owner, as the one who initiated the work order and as the bill payer. The sheer audacity of this company is quite evident. Upon receiving an estimate of $4200 and a charge of $300 to an old credit card that I no longer use, I was taken aback. When I attempted to lodge a complaint, Misty attempted to shift the blame onto the individual I had sent to simply open the gate. There is no responsibility for the lack of guidance they provided to their employee, no responsibility for the fraudulent use of a credit card from a purchase I made two years ago, which they did not have my consent to retain, and no responsibility for their electrician's lack of common sense to contact the office if he was perplexed by their instructions on what he needed to do. There is no accountability at all.
I've filing a complaint with the Better Business Bureau over the fraudulent activity the company engages in.
Save yourself the hassle its not worth the anxiety of them sneaking in charges against you and stealing your money.

I wish there was a 0 stars option. Even trying to get a quote emailed to us correctly from them was impossible. Once we finally got the quotes, there were almost 4 times higher than two of their competitors. But that was not the worst issue I had with them.

In four different phone calls, I requested, very politely but firmly, to speak with a supervisor. I never had the opportunity to if their Customer Service is this bad just trying to give me a quote. I can only imagine what it will be like if I actually obtained their services.

Was on the phone asking for a free estimate for an electrical job proposal only. Never was able to get a schedule while I was on the phone for over 15 minutes. The lady said I am sorry more then 3 times for not being able to get what in my opinion should not have taken so long. This is not a good was to start any business transaction. So as of this writing still not even had so much as a return call back. This is now more then two hours later. Would not recommend this business if this is how it starts off with.

Ivan

Nick was polite, efficient and very understanding of our needs. He got a lot of work done for us in a 3 hour time frame and we couldn’t be happier. Highly recommend Nick!

I had an extremely disappointing experience with this plumbing company. I called them to locate and repair a leak, and the situation was handled with little logic and even less professionalism. After turning off the water inside the house, they told me the meter had stopped running, implying the leak was not before the house shutoff valve. I approved their suggestion to put nitrogen in the line to locate the leak.

Unfortunately, they wasted over an hour searching in a completely illogical place, even digging a hole in my yard for no valid reason. They then proposed installing shutoff valves above the house shutoff to isolate what they believed was a leak between the shutoff and the kitchen. I agreed, but they had to leave to buy parts.

After returning and installing the valves, they realized they were completely wrong. The leak was actually before the house shutoff valve—the exact opposite of what they had insisted earlier. At that point, we agreed to settle up for the work they had done and revisit the actual leak on another day.

The final bill was over $1,500. It included an hourly charge for their time spent shopping. Not only is my leak still not repaired, but it also turns out they had assured me incorrectly from the very beginning and I still have a huge hole in my yard. I’ve worked with many plumbers and contractors, and I have never experienced being charged hourly for part runs. Their work installing the valves uncovered their lie and exposed their hours of unnecessary work.

I cannot recommend this company. Save yourself the frustration, wasted time, and unnecessary expenses.

Murray Electric has been my go to for electrical needs over the past 3 yrs. During this particular visit I was adding an additional 110 circuit for a fish tank in my home office. This proved to be quite a challenge due to the 2 by 4 ‘s in the wall being horizontal instead of vertical. Clearly, Stacy was the man for the job! Based on his experience, knowledge & perseverance he was able to get the job done! Thank you, Murray Electric once again for another project well done! I highly recommend this company.

Murray electric & plumbing was able to come out very quickly. Jason was our technician, he was very knowledgeable, kind and worked very fast but efficiently! We had a list of things that needed electrical work and Jason did them all without any hesitation. We are very please with our services! Definitely would recommend Murray and request Jason for service! 10/10, Thank you!

This company treated us AMAZING! when I called and spoke with Jenna, I was at the end of my rope! Due to extreme circumstances going on with our property, I had a complete crying breakdown. Jenna not only was patient, was compassionate genuinely! Caring and made sure to get us an electrician out to ease’s big part of what was going on! When our electrician came out (I apologize I am unable to remember his name) he was absolutely amazing! Went out of his way to ensure he completed what was needed in that day. He went above and beyond! I would recommend to anyone and everyone! Jenna, thank you for your kindness and genuine empathy when speaking with me.. I wish I had a picture of before he began working. It is unrecognizable now due to his amazing work.

Ozzy was great, very nice, informative, cleaned up after himself and did a good job.

Punctual, engaging, knowledgeable, quick and efficient - expert at his job. Great experience - my new go-to plumbing is Murray due to the fantastic interaction and service received by Brayden.

Brayden was quick and such a great help to us on a job we were doing. The service provided was a roto rooter on a sewer line. Thank you - from one business to another. We appreciate you!

To start I had a very serious problem that could have burned my house down with me in it.

They scheduled me in quickly, advised what I needed to do to remain in my home until Monday when they could get back with what they needed to finish my repairs.

I mind you this was a bad situation not just changing a light bulb.

Stacy and his partner were one of the fastest working pair of professionals I’d seen in many years.

It was crazy! It was like they were reading each other’s mind.

They are both a great credit to the company they work for and to the customers they serve.

Edited:
I can appreciate a company that reaches out and tries to do better, and that's exactly what happened here. Customer service team reached out. They ended up having the lowest estimate and best work.

My original complaint:
"Did not even get the opportunity to even talk to anyone.

I talked to five other electrical companies, and this is the only one that would charge to do an estimate, $89 at the time of this review.

Poor communication, took time off of work, only for them to no-show."

Follow-up:
They called me to resolve and sent someone out to do an estimate at no charge. I wish I would have remembered his name, but he was very nice and attentive, and seem to understand exactly what I needed.

Work was excellent, the only thing I would "knock" them for is wiring in an outlet incorrectly (fixed after identified) and misplaced junction area that had to be moved (fixed on the spot). Gentlemen that did the work were friendly and professional.

Murray always does an awesome job. I usually always use them but schedules didn’t work. Had scheduled Watts Right Electric to come out because Murray’s schedule couldn’t fit me in on the day I needed so instead of waiting I scheduled Watts. Big mistake. Watts quoted me four different price options to “fix” my so called problem ranging from $2500 to almost $10,000! I said no thank you and called Murray again. They got me in the next day. Jerry was great! He found the issue quickly and replacement part was $350. Huge difference. I will always use Murray Electric even if I have to wait a day or two to get on the schedule. Most of the time it’s the same day appointment however it’s winter and things come up.

On February 6th, we had our septic tank professionally pumped at a cost of $457.60. Just days later, our plumbing became clogged between the two bathrooms inside our home. On February 11th, we contacted Murray Plumbing and Electric to snake the line and resolve the issue.

On February 12th, my husband took time off work to meet the technician, Zac. After explaining the problem, Zac snaked approximately 10 feet into the line, removed some grease, verified that the toilets were flushing, and left. The entire service took about 10 minutes. We were charged the $89 service call fee plus $195 per hour, totaling $284.

Almost immediately after the visit, the clog returned, leaving one of our bathrooms completely unusable. Paying $284 for a service that lasted only minutes and did not resolve the issue is extremely disappointing.

I contacted the company and spoke with Jenny through their call center. I expressed my dissatisfaction and explained that the technician appeared to do the bare minimum rather than fully clearing the line. Jenny assured me another plumber would return and that we would not be charged to make it right.

On February 18th, Ozzie and his trainee arrived. Ozzie was professional; however, we were informed that while the $89 trip fee would be waived, we would still be charged $195. At this point, we had already spent over $740 addressing this problem and still did not have a functioning bathroom.

Ozzie himself stated that the previous technician likely only loosened enough grease to temporarily relieve the blockage, which explains why the clog returned so quickly. We were then referred to Missy, the manager, who shifted the blame to the company that pumped our septic tank — despite the clog being clearly located between the two bathrooms inside our home, not in the septic tank.

We were ultimately told that because the septic tank is now supposedly full again, they cannot snake the line.

This entire experience has been frustrating and costly, with no resolution. We expected thorough service and accountability, especially after paying substantial fees. Instead, we are left with an unresolved plumbing issue and an unusable bathroom.

I cannot recommend this company based on our experience.

Jerry was very professional, courteous and did a superb job at replacing our meter canister in order to restore our power before the big snowstorm is expected to hit this weekend. Though this is my first time using Murray Electric, I would not hesitate to use them again and highly recommend them to anyone. They were the only company able to get to my emergency repair on the same day.

If I could, I would give them 10 stars. Jason Smith was our electrician and he is AWESOME! We had a lot of electrical issues on this home we just bought and Jason worked through them all and even pleasantly handled all the fixing we needed on more issues we were finding even while he was here. I recommend Jason and Murray Electric very highly for your electric needs. You will not be dissatisfied!!

Dillon was really great to work with. I am so pleased with his work! Had an issue with my kitchen lighting after a DIY job where only one of the new lights was coming on. He arrived quickly, was very pleasant to talk with, and quite efficient. Replaced all the connectors in 30 minutes. My kitchen now has light again! Thank you so much!

Had a slab leak under the foundation. Called Murray plumbing due to a friend of ours recommending them. Brandon and team were successful in finding the leak and very transparent on the price as well as the next steps needed for repair. Not pushy at all which I'm a fan of. Repair job was approx. 4 hrs, but part of that was because it was during lunch. Thanks Brandon!