Home Services reviews in Broken Arrow, Oklahoma

POOR CUSTOMER SERVICE BY LACK OF COMMUNICATION- I have used ProSteamers for a few years and even have a service contract with them that gives me a discount for paying for a package of future cleanings. Recently, I scheduled a cleaning and was asked to prepay for the add-on service of Scotchgard application (remember, the cleaning itself was a part of the service contract). I asked why I needed to prepay because I hadn't done so in the past. I was told it's because they have had a lot of cancellations. I accepted that answer and my card was charged about 2 weeks before my scheduled cleaning. The invoice stated there will be a $25 fee for cancellations within 48 hours of the appointment. The day of the cleaning I had an arrival window of 12-4. I rearranged my schedule (including my toddler's nap) so that I would be home and my house would be ready for that arrival time. I prepped the areas to be cleaned by vacuuming and rearranging furniture. At 3:00 I hadn't heard from anyone, so I called the office number to be sure they were still coming. I had to leave a voicemail. At 3:45 I received a call that they had equipment failure and were not going to be able to come and asked if I wanted to reschedule. I was understanding and told them I would set up another appointment with the office. That evening (a Monday) I emailed them to propose some times that worked for me. On Friday, I hadn't heard back so I called and left a voicemail. The following Wednesday, I called again and left a message. The Monday after that I tried another call and left a message. I emailed again that Friday and finally received a call back that afternoon. They said they could schedule it for Sunday afternoon and would consider a partial refund, but needed to check with the owner. On Sunday morning, I got a call they were on their way. I explained that I was on my way out because my scheduled time was 12-4, so they came later at the appropriate time. Before cleaning, Jesse asked if I had any questions, so I asked about the refund and he said he had already put a note in for Vanessa to take care of it on Monday. I waited a week and no refund. I called them. Of course, no return call. I emailed them and got an immediate response from Jesse asking what the refund was to be for. I explained the situation again by copying the text of the previous email expressing my frustration with the lack of communication and inconvenience of rescheduling. I have never heard back from them and still no refund has been processed more than 2 weeks later. I give up, but I thought I would give you all fair warning before dealing with this company.

Zero stars! I purchased a Groupon with this company. They came out and fulfilled the service and offered multiple cleanings for an additional payment. Now they aren't returning phone calls or e-mails when I'm trying to schedule additional appointments. Their voicemail box states it's full and I'm unable to leave messages now. I definitely feel scammed and plan to do my best to get my money back.

Wish I could give a lower rating. Purchased a Groupon with this company. They came out and fulfilled the service and offered multiple cleanings for an additional payment. They cleaned it well and I agreed. Now they aren't returning phone calls when I'm trying to schedule additional appointments. I definitely feel scammed and plan to do my best to get my money back.

I agree with Brad from OKC. We had the same experience. We had purchased a groupon some time ago. Yesterday, we had our carpets and a sofa cleaned. Our person was courteous and did a very good job. The sofa had a lot of pet hair, and it is so much better that we will not have to replace it. We will certainly use this service again, and we even signed up for their maintenance plan.

Jesse cleaned our carpet areas yesterday. It was very much needed. He did an Awesome job and at a great value!! Looks so much better! A feel good experience ! Thank you Jesse!!

This is the second time we've used Pro Steamers and am extremely happy. They are able to remove stains in the carpet that normal cleaning and scrubbing did not touch and looks awesome! Also had them steam our tile/grout and am very happy with the result, looks like new. Would recommend them to any and everyone. Taylor was very nice and professional and did a wonderful job. Thanks!

If I could give zero stars I would. I purchased a groupon for four rooms. I scheduled an appointment from 10-1. I moved EVERYTHING out of my living room and moved small items out of my bedrooms. I waited and waited and waited. I called three times. They never showed up and never returned my calls. Now I get to try to contact them for a refund for all the additional fees and services I paid for. I hope this review will save someone else the inconvenience and frustration I have been put through by them. Save your sanity and go with a different company.

10 out of 10 service every time ,They are professional, on time, always leave my house smelling fresh. I enjoy doing business with Prosteamers. Can't wait until my next carpet clean.

I bought a groupon for the 4 rooms and a hall. Kevin came out and cleaned my off white older carpet and it looks wonderful! Their services are less than half the price of that other national carpet steaming company. I am having them come back to clean my HVAC registers and pre-bought another 3 cleanings. They call back the next day to check to make sure you are happy with your results.
Great customer service!
I am so happy I found them!

Scam, be aware.
Bought carpet cleaning from Groupon Jan 2017. The guy showed up and did good job. Bought 3 future carpet cleaning for $129 plus $35 trip charge for each cleaning from him. Promised me the prepaid cleaning will never expire.
Been trying to contact them for two weeks to schedule a carpet cleaning. Phone always goes straight to voicemail and no one ever called me back. Sent several emails for appointment, got one replied asking me where I heard about them and that's it!
I think they blacklist my number and email. Will come back and update if anything changes.

I have been dealing with this company a few years now and have always been satisfied. It was pouring down raining yesterday and the technician called to let me know they were on the way but would be a few minutes late due to the weather. My carpet was cleaned exceptionally well. One advice would be to send them an email of the date you wish to have your carpet cleaned and they will respond to you their availability. I rec'd a response from Jesse the owner within 2 days. Thanks Pro Steamers!

I purchased a Groupon for Pro Steamers to clean my carpets and scheduled them to come to my home early July. After they cleaned my carpets I had to pay additional fees (that I was aware of) as well as, pay for a promotional offer for them to return to my home 3 additional times to clean my carpets. However, when they ran my bank card they ran it twice ($195 each!) and double billed me. Being the understanding and flexible person I am, I called Pro Steamers and informed them of the double charge and was very understanding of what happened. I was hopeful I would receive my refund soon without complications. They said they would refund it to my card and it would take a week. Unfortunately, I have had more than 5 calls in to their office and sent 3 emails. Between the calls and emails I kept getting the run-around and fingers-pointing blaming other people. It is now October and I have not received my refund. At this point, I asked for a full refund of the promotion that I purchased, but now my emails are being ignored. I am owed $304 and still have not received any further communication or hopes of my refund. I DO NOT recommend this company. I would hate to see another person in my position and not get their money back. Look elsewhere.

We have 3 dogs and old carpet that really needed refreshing. Jesse did a very thorough cleaning of our carpet and it looks great! Very affordable!

I would give them ZERO stars if that was an option! They scammed my DISABLED parents out of $200. They took 2 rugs from them and had them for 2 weeks. We finally got them back and they were just as dirty as when we sent them! You could literally still see the dog hair on them!! Like they didn’t even try! And they were wet still! Like they just splashed them with water and called it good🤬🤬 then when my mom tried contacting them, the owner blocked her on FB without any explanation or refund! WORST EXPERIENCE EVER!! 0/10 DO NOT RECOMMEND!

Jesse is always quick to respond and get us scheduled! Very meticulous and offers great solutions to restore our carpet - always pleased and very much recommend!

Jesse responded quickly after our washer was installed incorrectly and it left carpets wet in two bedrooms. We rent, and we didn’t want to get in trouble with our landlords. He was able to remove the carpet without damaging it, and completely fixed the problem, and got rid of the horrible smell. Totally recommend him!

My old carpet looks new again! Jesse did an amazing job. He was very professional & thorough. I will definitely have him come back when I need to have my carpets cleaned again!

My husband and I have used Pro Cleaners for several years and they always take great care of us. They were very accommodating of our scheduling needs and moved my cleaning date up to help me out with doing it quicker for an upcoming event. They cleaned 5 rooms and even though my carpet is ancient in the 4 bedrooms, it looks so much better. Price is fair. Jesse is very professional and friendly. I highly recommend!

5-2-24
Just used Pro Steamers again today. Same great service! They were here on time, stellar customer service and did a good job as usual. Highly recommend!

Jesse is amazing!! We’ve been using this company for years and have never had cleaner carpets! Jesse will always go above and beyond for you!

Have had Jesse many times to clean our carpets. He is professional and very respectful of our home. He did a great job and he will be called again the.next time we need our carpets done
Thank you, Jesse.

I have nothing but praise for Jesse and the company! He repaired and cleaned carpet in my bedroom. Also cleaned my rug in the living room and sofa. Everything was awesome! There were a couple stains he said he would come back to improve removing the stain.

He is the ONLY person that has been paid and said he would comeback finish! I have had all kinds of repairmen get paid and tell me they would be back to finish it. Jesse is the ONLY company to ever do that and keep their word.

If you want honest and best service ever please use them!