Constraction reviews in Edmond, Oklahoma

I don't know where to start. I'm not sure which was worse, the fire or the fire restoration. The inventory of was incomplete , the promises were not kept, items were removed and never returned. We were lied to so many time we quit counting. I would not recommend this company

Awesome customer service. Friendly dependable and on time. Ronny was very helpful through this process.

Kaden was exceptional, highly professional with outstanding communication skills.

SERVPRO of Edmond had great service, came out quickly to give estimate and was able to remediate all of our black mold in a timely manner. If something like this ever happens again we would definitely call John Conti again.

Someone came out the day after I called. Took pics and measurements and said we would get an estimate in 2 days and work could be done the following week. 3 days later I called and was told estimate would not be until the end of the following week. Another week and I call again and was told he would check on it and call me back. Never called me. After 3 1/2 weeks and no estimate and no work, I gave up on Servpro of Edmond. NOT impressed.

Worst cleaning company ever!! They came and "cleaned" after we had a house fire and went through reconstruction. They did an awful job! "Whole home construction clean" must not include dusting, bathrooms, floors, or wipe down of exterior cabinets. So, I'm not sure what they think they cleaned... ***UPDATE - MY GC HIRED YOU< I DID NOT SO YOU WILL NOT HAVE RECORD OF ME***

I would like to thank SERVPRO of Edmond for the excellent work they did removing the mildew from the south side of our building. The staff was prompt, courteous and very neat. The building looks great! I would definitely use their services again.

Gavin, Trey, and Sam came out this morning to clean up after a water leak in our home. They were efficient, quick, and did a great job. Thanks to guys for making a bad situation a bit better.

ServPro was very responsive, helpful, thorough and efficient. Peyton went above and beyond what I expected. He was willing to help with another small emergency that occurred after hours! I am so apreciativa of his great attitude and service!

Serve pro lived up to their slogan, "like it never even happened." Jason worked hard to make everything perfect again. He saved us from having to buy an new area rug which would have been more than the restoration. I highly recommend.

ServPRO just finished cleaning my basement after water issues caused mold. Very impressed with their work. Chase and Kyle were professional and made the process easy.

Greg came out to view the remediation that I needed at my house. He was very professional and is a good communicator. He also completed the estimate for the job in a timely manner.

I required water mitigation and mold inspection services. Gavin and Calvin, SERVPro Mitigation Team, were professional and responsive to all of my concerns. I will definitely use SERVPRO in the future if required based on the service I received from Gavin and Calvin.

Thank you John Condi at ServPro Edmond. He was very professional and was able to answer all of my questions. I did not realize how helpful their Emergency Ready Profile was going to help us. We were working on a project and Thanks to John's help and quick service, we were able to bring on an additional clients because we had a document plan.

If you have a Disaster at your Home or Business, call them. But even better is to have the plan in place before you have a disaster. Then your not scrambling to figure out who to call and waste precious time. Thanks Guys!

We recently had an issue of mold in one of the ducts under our home, so I called Servpro one afternoon. John Conti came out first thing the next morning and went through all that Servpro would do to get rid of the mold and clean all the ducts. He was well versed in Servpro's services, and we were very pleased with his explanations of the services we would need. The men who came out did an excellent job of addressing the mold issue and cleaning the ducts. Everyone was friendly and professional, and we are very pleased with the service and personnel of Servpro Edmond. Of course, we totally recommend them.

We had flooding on a holiday weekend in the early morning. Emeire was great and started our cleanup 1:30am. He was knowledgeable and helped calm us. Kevin took over day shifts and worked hard each day taking down wet sheetrock and insulation with his crews. He placed up plastic to help keep pathway as clean as possible. They removed trash daily. Corey was a good leader and checked in daily in the fans and dehumidifier readings. He helped walk me through the process during this upsetting time. Thank you Servpro of Edmond! Will definitely recommend you!
-mrs chambers

Great people. We had a leak under our sink end up soaking under a wall and into an adjoining room. These folks came out the same day. Quoted us what I considered a reasonable price and were able to get started on it right away. Every employee I interacted with was very courteous. Hope I never need them again but I won't hesitate to call again if I do.

Beyond grateful for Jason Apple and the Proserv crews prompt response to my crisis. The service was superb!! Came home 12/23 from being out of town to discover a pipe burst during the cold snap in mid-Dec. All three bedrooms & the hallway sat in water for a week. The wet moldy smell was horrendous, everything was a sloppy mess! Jason & the crew moved everything out, ripped carpet & pad out & hauled away. They set up fans & dehumidifies that had to run over Christmas. Someone came out every day to check on things, even on Christmas Day! They helped through the entire process to include meeting w/ insurance adjuster at our request. Extremely satisfied with the results. No trace of wet or musty smell. Will definitely use Proserv again if needed and will recommend to family and friends.

They arrived in a timely fashion and checked for areas of moisture. They found moisture in the ceiling and we told them where water had come from and where we could see leaking. Then they started to work to pull up carpet instead of pulling the insulation from the area impacted by an over flowing sink that ran thru the upstairs down thru the basement ceiling. As a result, the saturated ceiling insulation remained for hours…water from the saturated insulation leaked out and damaged other areas not previously damaged. We had a prior leak near this one (from a toilet) and a better restoration company immediately cut drywall and pulled out the saturated insulation to prevent further damage. The guys sent to my house from ServPro Edmond clearly did not know what they were doing. Once I figured out the problem and discussed it with the foreman, he admitted that further damage had, in fact, occurred and that they should’ve started in the ceiling/insulation. They then went to call their boss and immediately left the job site. I spoke to the boss and he wouldn’t give me any explanation for them leaving the job two hours in (and with carpet glue partially scraped and leaking insulation remaining.) It was clear they knew they had messed up the job and that further damage was caused by their actions in not addressing the ceiling before the floors (common sense).

****UPDATE 1/28****
Calvin came out again with the same great attitude and professionalism. Been working for weeks straight and still has nothing but wonderful things to say about how he is treated and compensated by Servpro. Whatever is being done by management is really resonating with your employees. His review of you has so much more value than any customers feelings.
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I had the pleasure of using Servpro of Edmond during a water leak in my wall.

The first visit by Calvin and his now dismissed helper was terrific. It was late on Saturday night and they came with a cheerful attitude and extreme respect for my wife and children who were already asleep. Even with the noise of pulling apart the baseboards and carpet they kept as quiet as they could and never once allowed a door to close harshly. Calvin was very informative and pleasant.

The second trip was made by Miguel. He maintained the same friendliness and professionalism established by Calvin.

I highly recommend Servpro and their technicians to anyone in a difficult situation regardless of time or day.

We have been using Servpro for 3 years now. We are happy with their service and responsiveness.

Mace Ward and his team are real professionals and are always ready to come to our rescue night or day.

Great group of hard-working people and we are glad to have them on our team.