All reviews for Legacy 4, Inc.

Legacy 4 Plumbing shows constant professionalism and provides timely work and transparency throughout their process.

Our company has multiple facilities always requesting work and every time I speak with the office, a technician arrives on site within 24 hours to assess and repair the issues!

Additionally, pricing is provided fairly, while receiving high quality work!

Legacy 4 Plumbing has absolutely outstanding customer service! From the first phone call to the final fix, they were professional, prompt, and incredibly courteous. They took the time to explain everything clearly and made sure I was comfortable with the work being done. It's rare to find a company that truly cares about its customers the way they do. Highly recommend them for anyone looking for reliable and honest plumbing services!

EDITED: Owner called me to go over the situation. He was VERY thorough and polite and worked to resolve the situation. I appreciate his explanation and attempt to work it out.

Horrible service. Took 9 days to get someone to come tell me my HWT needed to be replaced and was 2 1/2 hours late for the SCHEDULED appt. AND THEN tried to charge an ADDITIONAL $675 for a covered warranty service call.

This company installed a $15 part on my water heater. It took approximately 15 minutes to perform the work. They charged me $372.14. I was told the service call would be $85. I was OK with that. However, $272.14 is ridiculous for labor. Thats unarmed robbery.. Do not use this company unless you want to pay an unbelievable price.

They seem like nice enough people.. I used this company through my home warranty to come unclog a main drain, on a Friday, in my home that was flooding into my garage anytime I used my washer. They came out once and thought they got it fixed, but didn't. It was still flooding after I attempted to use the washer after the plumber left. No worries, stuff happens. I call the next day, of course they're closed on the weekend. So my family goes all weekend without being able to use our washer or dishwasher because it backs up and floods our garage, except now it appears the first attempt at clearing the clog just moved it because now its flooding into our kitchen. I call them first thing Monday morning and explain the situation, they schedule an appt for "sometime between Noon & 5" the next day on a Tuesday. 16:45 the next day rolls around, noone has called me or shown up at my home or contacted me in any way. I call the company, the receptionist takes my phone number and says she'll call me right back. That doesn't happen. I call her back 22 mins later to get an answering machine saying they're closed for the evening. So my family is still stuck here without use of our appliances.

They need to get better at communicating. If you can't make an appt, fine, tell your customer. Don't lie to me and tell me you're gonna call me right back, when you don't actually do that. This is all highly annoying and im still no better off than I was before your company was contracted to help me.

Update: I called the next morning at 8 am. I was told someone would be at my home before Noon. Noon comes and passes, noo e came. Its now 2:30 pm the day after my appointment was scheduled and noone has fixed the problem. I called again and the receptionist, again, took my number saying she'd call me back ASAP. She never did. Also they quit answering my phone calls.

Update 2: I had my home warranty cancel this company and reassign to another. The new company fixed my problem an hour later. It was ridiculous trying to deal with Legacy 4! Never again!

Update 2:

They were a no show! We waited all weekend for them to fix our toilet and we were scheduled first on Monday we weren't told they would call on the way from a different number and blow off our appointment if we didn't answer. We were on another call and didn't know they were calling us it was an unknown number to us. Because we didn't answer they blew off the appointment. They should have told us when we schedule the appointment that someone would call from am unknown number. He blew us off and went on to the next call. We could have had someone else out over the weekend but we waited for them on Monday and they blew off our appointment! Awful!!!!

I was assigned Legacy 4 Plumbing company through American Home Shield, for them to come do an investigation for the back up issue I was having in my bathroom. The first red flag was that they charged $267 just to lift the toilet up off the ground and take a look. That didn’t include what outside fees they charged AHS for the investigation, and the $75 service charge . Then they didn’t find an issue, so they said they would have to go get a camera to check inside the walls and that they would provide me with all the information of what and where my issue was coming from. They ran the camera and found the issue but didn’t mark the spot.

I later called Legacy 4 Plumbing and asked if they could come out and complete the job I’ve paid for and asked why they didn’t mark the spot for work to be done in the future. They were very reluctant to share that information with me and said I would have to pay more money for someone to come out again and mark the spot, which is what they should have done from the beginning because I had already paid for that service. They told me “our people know where the issue is” basically shutting me out of the conversation and telling me “they wouldn’t share it with me because I would go off and get another company to quote me for the job.”

I felt they took advantage of the home warranty company and myself

Sent Plummer Tim to my house, tried to charge me 4200 dollars extra outside of warranty coverage. The whole time, he was real nonchalant and acted like he could care less about the ridiculous calm. Called three different plummers, and all stated that what he claimed needed to be done didn't need to be done. Got the problem fixed for way less. Will never use this company again, very unprofessional and a total ripoff! (Update) at the time you guys came out there was a Tim who worked for the company.