Chimney Sweep reviews in Oklahoma City, Oklahoma

Estimator was rude and hung up on me. I Was very specific on what I needed on the phone. He was pushy on additional work. Ignoring my requests Office promised me a quote and then they sent me an email saying I would not get a quote. Very disappointing

Andrews was extremely professional! He got the job done and explained things along the way. Great service, great price! Would recommend time and time again.

This company is a scam. They will do everything in their power to up sell.

Want a chimney sweep? You will end up paying $150 for inspection and not get a sweep but instead will get a quote for a $1000 in further work for what $25 of mortar sealant at home depot would cost you.

Concerning their response: I think they are full of it and might be thinking of another dissatisfied costumer. Everything other than the first 2 items they said was optional and an attempted upsell.

With $25 of high temp refractor cement from home deport I was able to tuck point the minor cracks at the rear of the firebox and pack at gap between the lintel and the hearth myself in under 1 hour. Their estimate was for the following:

Tuck Point - Inside Firewall, Repair cracks in mortar and brick: $250.00
Lintel Packing - Seal the space in between the hearth/mantle and fireplace: $150.00
Custom Chimney Cap #1: $400.00
Custom Chimney Cap #2: $650.00
Waterproofing: $200.00
FlashSeal Elastomeric Flashing Sealant: $300.00

We had a wonderful experience with this company!! They came over, assessed the damage, and did a beautiful job on our custom chimney cap ... ours is the only one in our neighborhood like it!! We'll be calling them before this winter for a cleaning and maybe some new doors...

Andrew came out and inspected my chimney. I purchased a new house and needed to make sure it was safe to use. He was quick and professional. Great price and friendly service.

I was called after hours the night before a scheduled appointment, that I had taken time off for, to cancel with the excuse that they had lost a technician. The appointment was apparently rescheduled for three weeks later. I called back and left a voice mail that night to cancel this appointment and requested a call back so I could discuss a time that would work. The next day I got a rather rude call telling me they got my message and the appointment was cancelled followed by hanging up on me.

Update to response:
While I appreciate the response, the professional thing would not be to tell me something didn't happen as if to imply I'm lying. After I was told that you received my cancellation notice, I replied with a thank you and was about to inquire about a new date when the conversation abruptly became just me. No goodbye, no thank you for call us, etc. Master's has many positive reviews which persuaded me to use your services, but unfortunately I can't count my experience among them.

Having recently moved to a home where I now have a wood-burning fireplace, I decided to confront my fears of using it. I started by researching a good chimney sweep, and the reviews for Masters Chimney were overwhelmingly great. After they inspected and cleaned my chimney today, I know why the reviews are so good. The Chimney Sweep was professional, courteous, tidy, and thorough, answering all of my questions and providing a complete report in terms I understood. I would definitely recommend them to all, including novice fireplace users, like me!

We initially called to have a squirrel removed from our chimney. After inspecting the firebox, flue and chimney Cap, it was clear that not one but an entire squirrel family had taken up residence and had built a very packed nest. It required a complete cleaning and multiple trips of concentrated effort to get all the squirrels​ out. The persistence and patience of Rory and his crew was much appreciated. We believe that the new chimney Cap is made much better than our old Cap that had simple wire mesh. Wildlife will not be able to get through the metal on the cap from Master Services. The squirrel family did damage to our chimney shelf. But it didn't take much. We have lived in the house 2 years and did not realize that the previous owners had at one time repaired the shelf with some kind of cheap sealant/morter. It all fell apart in pieces when the fire box and nest were being cleaned out. We will have Master Services rebuild the shelf with quality materials and workmanship. We would definitely recommend Master Services.

They are out of Denton & the technician asked to use my internet because his service was spotty. Good manners pushed me to accept that, but I didn’t appreciate it. I ordered a camera inspection & chimney sweep in a home built in 1909 due to some smoke smell in the attic when we burn wood. The technician acted like he had never seen a chimney from that era. Quoted me over $42,000 in repairs and fear-baited me with “I’m surprised you haven’t burned your house down yet”. Refused to do the chimney sweep because we didn’t have a damper. Price and job repairs were cost prohibitive.

During a residential remodel for a client we contracted Masters Services to inspect the chimney and clean, if necessary. Josh was our Chimney Expert and he was great! He had to make several trips out and he kept us up to date each time he came out. Angela handled our paperwork and billing. She stayed in contact, as well, to ensure everything was handled properly and that we were satisfied. We had an issue come up with billing. I called to speak to Angela and the Office Manager, Geana, answered. She was extremely rude and very hard to work with. She didn't honor what we were told. That's fine. Not a deal breaker. I tried explaining the situation to her and she wouldn't listen and kept talking over me. I was extremely frustrated by her inability to assist me and help me come up with a resolution. I snapped and cussed at her. Not my best moment. Her behavior was so unacceptable. She argued with me, told me she was the office manager and that things were the way they were because of her. I don't believe the customer is always right. They are certainly not. However, I do believe working together to find a solution instead of arguing over everything your customer says is not the recipe for repeat business. Especially, when they're spending over $5000 for your services. If not for Angela & Josh I would have given zero stars for the way Geana handled the situation. With Geana being the office manager you'd think she'd work with the customer a little harder to come up with a solution and set a better example in front of her office staff. A leadership position requires a cool head and poise... even during turmoil.

Fantastic service by Shaun! Arrived on time and got to work. Inspected the fireplace and chimney and swept the chimney. Was charged less than what I was actually quoted. Very friendly as well. Some non urgent work was recommended too but there was no pressure to have it done. Was informed they would email the quote and it would be up to me to decide to follow through. Clean up was very thorough. Would recommend to anyone needing work done on their fireplace.

Sean called me prior to arrival to ensure I understood he would not be able to get on the roof, (it was snowing). He was able to do a thorough inspection despite the weather.

He was very honest and professional, he even went the extra mile to show me how to properly install a blower that I had installed incorrectly previously.

I am having some repair done work at his recommendation and will update this review upon its completion.

Whole replacement of fireplace, inner box, new Chimney. Smoke pours out of it and I can't even use it. They were very unprofessional and not helpful at all trying to get my fireplace working properly. They took 7k for the down and didn't finish. I finally just quit trying to get this fixed. They are not locally based at all. They are out of Texas and send technicians from TX. Do not use this company. Big Corp that doesn't care about customer just getting money. There are lots of 100%local companies to choose from.