Reviews of local pros in Tulsa, Oklahoma

Tyree and Journey were great and very professional. Would highly recommended those two! Had a water break and flooded half the house. Those two worked with me and my work schedule on coming in everyday and running dryness checks. They also helped answer any questions I had. ESR, in general, was easy to work with and had a lot of great help with the entire insurance process. Thanks Tyree and Journey!

ESR disaster Heroes saved me from my home. I had multiple plumbing issues that had caused a lot of damage in my home. I called Tyler who showed up same day I called him. Tyler put me at peace right way with all that was going on , he dealt with the insurance company, his crew was able to start right a way literally same day. All I had to do was pick out tile and paint and they had my house done quicker then I could imagine. I have worked with tons of builders in the past so when I say they were fast with getting the work done I know. All employees were so polite and helpful and my house had a few surprises during the remodel that Tyler and his crew were quick to fix so I would not have to stress over. I had all of my down stairs remodel top to bottom and it looks like a new home. My home looks so beautiful now!!! Thank you Tyler for making my vision come true!! Also they were on top of keeping my house clean as possible during the construction, I appreciate very much since my family and I had stayed up stairs during it. I could not recommend a better company to use than ESR Disaster Hero if you you want a job done right and quick this the company to call!!

I had a sewer line backup and flood the house over the weekend. Initially I called a big disaster recovery company in Tulsa, they came out for measurements and promised a quote for work that afternoon. Called the next day and still working on it. Insurance Agent recommended ESR, so I called them and within a few hours there was a crew there ready to start.
Tyree and Journey were professional, honest, and diligent. They were quick to get all the impacted areas removed and sanitized.
From the bottom to the top ESR was the first to make me feel like my emergency was actually an emergency and took care of my family. I hope I never NEED to contact ESR again, but I can’t recommend them enough for the service they provided.

PS. Month later and I still haven’t received a quote from the other company.

I have appreciated having ESR Disaster Hero in my corner during the process of my slab leak repair. Journey and Tyree were “exceptional” in regard to work they performed. They were dependable, knowledgeable , courteous, and thorough with their job. I have been very pleased and would highly recommend ESR Disaster Hero. Another person with ESR I would like to acknowledge is Rudolph Sperberg. He has been invaluable overseeing the project and helping deal with insurance. I would definitely call them again if/when need should arise.

VERY SHADY COMPANY. SCAM. READ BEFORE YOU HIRE THEM.

They do not even deserve the one star. I would not recommend using them for any job large or small.

I had ESR come out back in March and get me a quote the very next morning. Ross quoted me $5-8k to dry the areas that had been affected. I had them start the next day. This was my first time dealing with this, but my insurance was involved, and we were just going motions of getting things taken care of.
I only heard from Ross maybe a few times after his initial visit and only to let me know the crew was coming to monitor the moisture levels. After that, it was always their crew that would call to let me know that they were stopping by to check moisture levels. ESR ended up being in my home for 14 days. I did not think twice about it because this was my first time dealing with this kind of thing and I had no idea how long it takes to dry things out. Once the adjuster came out, Ross came to meet him at my house. Ross told him how long they had been in there and it quickly became a heated argument between the adjuster and that they should NOT have taken that long drying out my home and that if it wasn't drying within 3-5 days that they should have been cutting out drywall, etc. and it will have to go through an approval process and that claims would not likely pay for how long they were there. At this time, ESR had not even got an invoice together yet. Ross stated they had been busy, and that it had fallen through the cracks and he hadn't had time to get one together yet. I was still under the impression that it would be what I was originally quoted - $5-8k. A few days later, I was copied on an email to Statefarm with an invoice of $17k+. I was astonished but again I didn't know the ins and outs of how things work and had been told they directly deal with the insurance company for payment.
Fast forward a few months. ESR starts texting - not calling or discussing through email - texting from a number I had never even seen. They were threatening to put a lien against my home because they had still not been paid by Statefarm and asked that I get them moving so this does not happen.
ESR has continued for MONTHS to threaten to put a lien on my home. They have tried to bully and harass me into paying the invoice in full. Even through Statefarm has gone through the process of evaluating their invoice and found it to be extremely high. They had Servpro come out and do a comparative estimate and come back with a counter quote AND has issued a check for a reasonable amount, but ESR continues to disagree.
I decided to get an attorney involved to comb through everything to protect myself.I would strongly advise you to avoid using this company.

Journey and Tyree were great to work with and did a quick, yet thorough job removing water damaged carpet pads and baseboards. They were prompt every day coming back to our house to check on the progress accomplished by the carpet fans and dehumidifier. These two young men were professional and very enjoyable to work with. Their "ballpark estimate" of what the total job would cost was a bit low to the actual invoice, but Ross was able to explain in detail how the daily costs added up based on equipment day rate and daily visits from Journey and Tyree. Overall a good experience.

My filter under my kitchen sink busted and flooded my entire house (no one was home). Called the Disaster Hero team and they responded within the hour. Tyree and Journey were great to work with! Great communication and very friendly service. It took a week to dry my house out and they were there every day making sure my house dried out as fast as possible. Highly recommend!

My house was found flooded on Christmas Eve. The house had been vacant for a few days and an upstairs tub valve broke. The house had several inches of water throughout, coming out of ceiling light fixtures. I called Rudy with ESR on Christmas Eve around 9pm. He had a crew out within hours to begin water extraction and had fans and pumps up and running before the end of the night. He also dealt with my insurance company directly so I did not have to worry about payments. Absolutely great company Great, quick communication. They helped make a tragic situation better!

Great experience with this company!! Greatly enjoyed the presence of Cole and Gavin. They came in and got straight to work. Took photo documentation, cleaned up after themselves all in a timely manner. Would recommend them to anyone in a heartbeat!

Gavin and Cole were amazing! They came out fast and got the work done the RIGHT WAY!

Great service. Gavin and Cole did a great job with cleaning up the damage and keeping me in the loop.

My husband and I have used ESR Disaster Hero twice for water mitigation following pipes bursting. Hands down, they are the best company you could go with. Rudy and Ross were incredibly attentive, helpful, and were there for us every step of the way. They were always available to answer any questions we had and were quick to get back to us if they couldn’t answer right away. Journey and Tyree were absolutely wonderful to work with. They were hardworking, courteous, and they took great care with our belongings while they were moving them for us. They went above and beyond by helping us put some furniture back together once we got moved back in, even though they didn’t have to. Not once did I feel uncomfortable with anyone from the company being inside our home. God forbid that we have another flood, but we know who to call if we do.

Very professional and fast! Cole and Gavin did an excellent job to ensure our leak was completely dry and inspected.

Disaster Hero came to our rescue immediately. Very professional and customer focused company. Rudy and Ross were top notch in answering our questions and were also available if needed. They also helped us control and minimize the cost to restore our home such that we did not have to file a claim. Highly recommend.

I was fortunate to meet Ross with ESR Disaster Hero in a workshop class I was hosting in Virginia.

Ross and his team showed interest in expanding their impact in their community and region by expanding to helping commercial partners. They are poised to do incredible things.

The leadership showed that they have an intentional focus on communications, culture and better understanding their clients needs so they can address them faster and speed up the recovery efforts.

I look forward to incredible things from this team.

Gavin and Cole did a great job of explaining the process of getting everything dry. Answered all our questions and arrived on time every day. Helped us keep the cost down to avoid filing a claim. If I could give them more than 5 stars, I would.

They came out to our house in Okmulgee and drained our basement after it flooded. Gavin kept us informed of what was happening and how much it had went down. He even offered to let us leave and they would lock up for us so we could go to sleep.

Jason and Ross were quick, responsive, professional. Gavin and Cole were respectful of our property, excellent workers; we appreciated the team!
Carrie

They answered quickly even though it was after 9pm on a Saturday. Rudolph was so kind and empathetic! Russ showed up and did the initial walk through that night!

Sunday morning Journey and Tyree showed up to get things going on drying out. These two young men have been AMAZING!
They went through all my concerns, took measurements, set up equipment, and came back the next day to re-test. They have been so professional. Arrived approx the time they said they’d be here. Treated my kids and animals with respect as well. Updated me on my progress and told me what to expect next. They sent me the photos of the damage for my insurance claims so I have them as well.
**update**
All is dry and waiting for repairs next! Journey checked in every day, let me know Jen he was coming, & respected my work from home schedule. He and Tyree were wonderful to work with!
I am bummed we’re in the situation we had to call them, but I’m so happy we found this company to help us through the soggy times!

The support we received from ESR Disaster Hero was truly invaluable during a challenging time. Gavin and Cole consistently exceeded our expectations, ensuring we were kept informed at every stage of the process. They were always responsive, never failing to answer my calls or texts, and worked diligently to transform a difficult situation into one that felt more manageable and reassuring. The dedication of ESR Disaster Hero and its team is a significant asset to the communities of Tulsa and Broken Arrow.

Gavin and Cole are REAL LIFE HEROES!
Led by supervisor Jason .... they promised careful work and communication when we faced a stressful issue at my dad's home . They were SO CAREFUL to do their surgery on our precious house w detailed conversations about what to expect . They worked around our availability schedule and explained the options to keep the house clean dry and safe while they removed the damaged areas . Such wonderful honest work ethic I have not seen in a long time - and it inspired me to get them bagels as a Thank You one of their many mornings dealing with the removal . Thank you also to Ross who helped at the end of their work stint and showed kindness and courtesy as I finished signing paperwork online .