Plumbing reviews in Thorold, Ontario

Excellent service. Solved my plumbing issue quickly and reasonably priced. Very nice man as well.

Fast, friendly, efficient, reasonably priced. Issue was quickly diagnosed and repaired better than before. Very friendly staff.

on time, polite did a 100% job

It is so nice to see women getting into the trades! Ideal Plumbing sent Rebecca to replace my outside fouset and put a shut off inside the house. She gave us her background and that see has been a plumber for 4 years and loves it! I asked for copper line instead of the new style line they use. She was more than happy to install it, and actually prefers using it! A professional for sure!

After my water heater went kaput on a Saturday and getting the run around from Enercare for 4 days to convert to a rental from the one I owned and then having them suggest I would have to wait another 5 days to bring equipment they didn't realized I needed, I reached out to Ideal. Less than 24 hours after placing my initial call, I had a new water heater that required exterior venting and hot water finally! From their friendly and efficient dispatcher, to the 3 men who came to my home (Nick, Tom and Isaac) who were extremely professional, they worked quickly (1 hour and they were done). A stressful situation was turned around in the blink of an eye, and I couldn't be happier with the service they provided. Thank you!

**Recent Update:** Wow, you responded to my review after a year?? I understand that I am the second property owner, and I have not mentioned that in my reviews. It would have been a different case if I weren't able to use my warranty.
However, my main concern is how difficult it was for you to provide an estimate or quote for the installation. I can see that you weren't able to get a warranty money which is why you wanted to scam me by not giving any estimate. Isn't that your responsibility? I also mentioned the issue regarding the fuse price. I would appreciate it if you had read my whole review and responded to those concerns. Why didn't you contact me last year if you were right from the beginning?

**Concern:** My name was mentioned on June 4th. Reviews should accurately reflect customer satisfaction and the treatment received. Please read this before mentioning my name anywhere. There is no tolerance for those who are merely trying to flatter. There must be a reason why Ideal has not responded to my review, as you can see. I am confident that my review could now positively influence their service.

**Review from November 2024:** You charged me $346.91 simply for changing the fuse. No further tests were performed during the first visit. After just 5 minutes, the system broke down again, and I had to call twice to figure out what happened because I knew the fuse had never been an issue. During the second visit, the technician discovered that my compressor was broken and needed to be ordered. Legally, I should receive a refund since, as I mentioned earlier, the fuse was fine. I went without my air conditioner for three months during the summer while waiting for the new compressor.

When I finally received my compressor, I requested a quote, but Lindsay refused to provide a price, claiming that you were trying to charge me unnecessarily. According to my conversation with Lindsay, several steps were required to complete the repair, including uninstalling the unit from my home, transporting it to your shop for repairs, and then reinstalling it. After reinstalling the unit, it would need to be tested through a cycle. I was shocked. Does that really sound like a simple day's work? When I asked for an estimate, she said she couldn't provide one. Can you imagine they have a labour charge of $163 + HST per hour? I could have wasted $1,500 to $2,000 for no reason.

At that point, I sensed a red flag and decided to go with another company, which saved me a lot of money. The ironic part is that when I mentioned finding someone else to fix it, Lindsay wouldn't let me have my compressor back. She insisted that if I didn't choose your company, I would have to be billed for the invoice. I couldn’t possess my own compressor because I am not a technician.

Eventually, after examining my furnace, we discovered that the compressor was not the issue. The technician informed me that it was functioning properly, and there was a minor problem fixed for under $200. Now, my furnace is running effectively. Thank you for your unprofessional services.

**Note:** I would like to rate you a zero, but unfortunately, that isn't an option. Customers are aware of what you're doing; we are not naive. Anyone giving a 5-star review seems to be insincere. I am convinced they are merely flattering you.

Polite, efficient service

Quick response to our after-hour emergency service call. Were able to send a service tech the next day to make the repair. The tech (Rebecca) was able to find the above ceiling leak and make the repair with minimal collateral damage. Job well done.

Friendly and professional.

Good only for general basic repairs.

Fantastic. Always professional and get the job done.

Wonderful service.

I had my Gas Dryer hooked up today...On time, friendly and convenient! I will recommend them.

Thanks!

Great customer service and quality workmanship. I'm glad to have a reliable plumbing company to call on. Thanks!

Highly Recommend! Joey was friendly, knowledgeable and was able to figure out the issue very quickly. Joey thoroughly explained what was wrong and provided me with a couple options for the best solution.
Thanks again!

Fast and reliable service. Thank Lindsay, Mark and New Guy Owen

I spoke to a few employees and the front desk female. All were very rude and unprofessional. In this day and age customer service goes a long way.
Re to response. I ask the men blocking the whole driveway to move them called and asked the female to have them move as it is a one way driveway bit I got attitude and questioned as to where I was visiting. None of her business. I never wait anything out of order or used profanity so not only are they rude but they lie. Horrible com

Rheem sent these guys to service my brand new water heater still under warranty. The service technician came over and found some issues with the installation and called Enbridge gas to complain. Enbridge came over, explained the issues, and gave me a red tag. I've fixed all the issues listed in the red tag notice by the end of the day.

Called Ideal Plumbing first thing next morning to request to come back and finish the service call, but was told I was added to their "Do not service ever" list, LOL. Their technician was trying to up-sell me so they can replace my 6" chimney and I told them I won't be doing that. Enbridge technician that was here to give me a red tag didn't say anything wrong with my chimney.

Feels childish and quite unprofessional. They added me to "do not service ever" list because I refused on their up-sell?

Called Ideal Plumbing to detect source of plumbing leak coming from basement ceiling. They were able to send someone that day which was great. I was told it would be $99 + HST for service call to detect leak & we would then be provided with quote for repairs.
Two men came to the house. They were on time. I showed them where the water was dripping downstairs. They did not remove ceiling tile to see where water was coming from. Rather, we went to main floor bathroom which is situated above leak location. They noticed that bottom of toilet tank was dripping & said the gasket between tank & toilet needed replacing.
The plumbers informed me they had to place special order for the gasket as they do not stock this particular one. It took them a few minutes to figure out the part number & could not tell me how much part would be. One said it could be as much as $79. or more. As well they could not guarantee that part would come in due to delay in shipping that everyone experiencing currently. They would return to install it when part recd & there
would be a repair fee + cost of part & HST.
Because of the possible delay in obtaining the part & because they couldn't tell us the price of the part, we decided it might be better to buy a new toilet & have them install it.
They informed us the fee would be $204 + HST to install a new toilet. We would go out & purchase one & bring it home.
They called their office & scheduled an appt to return Wed of the following week, their first availability.
I went to Home Hardware, whom I've dealt with for over 30 yrs, to purchase a new toilet. I mentioned what plumber had told me about a special order for gasket that current toilet needed. Owner of Home Hardware asked me to go home & take a picture of toilet & tank & bring it to him, which I did as only 5 min. drive from our place. He said the gasket it needed was regular stock item & didn't understand why Ideal would tell me it was a special order. So I bought a Moen gasket from for $6.79 + HST . We installed it ourselves. The small leak from the tank stopped however the leak from the ceiling below continued. I was desperate to have leak properly detected & fixed as soon as possible so I called a friend of a friend a couple days later. He removed ceiling tile & determined the leak was still coming from the toilet but it was coming from the wax seal under the toilet.
I called Ideal & canceled the appointment & informed them about gasket misinformation I had been given.
Friend installed new seal & bolts & all was good. The gasket, wax seals, bolts & new flex hose for water supply cost me less than $30. & a $60 fee was paid to friend for labor.
Had Ideal's plumbers removed the ceiling tile when they first came out to detect leak source & had they known that the gasket needed was regular stock, the repair could have possibly been done during their first visit.
We saved ourselves $144 in labor fees & the price of a new toilet (another $300 + ) all thanks to advice from Home Hardware handyman & the help of an honest friend.
This was our first experience with Ideal & it will be our last.

Excellent service - efficient and thorough - thanks Andy!

We had an issue regarding the hot water tank and excessively hot (scalding) water. The technician (Joe) arrived and assessed the situation, then replaced the gas valve-problem solved! Very polite and professional service! Thank you.
Victor & Linda Worona
St. Catharines

Feb 26, 2024
Had a toilet replaced by Brian and Colton, very polite & professional service! Top notch job, with cleanup and disposals included. Very pleased!

June 5, 2024
Had our AC serviced by David. Very polite and excellent work! David took the time to wash the condenser unit. Thank you!