Fire Damage Restoration reviews in Windsor, Ontario

Belfor has been a great company to deal with. Initially dealing with crew doing the cleanup Alhasan Al-Rawi and his crew all were very knowledgeable, professional and helpful
And now dealing with Rick Chicon and the crew doing the restoration, Paul Talbot and Mike Adkins have been very professional, knowledgeable and helpful as well. Everything is more challenging during these COVID restrictions but we have been very satisfied with this company and their workers.

I had a flood Sept 20 2018. Insurance company called Before to come. Brian Cuthbert Assistant Project Manager came . He was very professional and talked me through every step of what was going to happen from clean up to going through contents. I was able to call him at anytime if I had questions. He is most definitely a asset to your company . He had a team come out to clean up water damage and they were great . The team he had come go through lost contents were amazing and friendly and respectful. The team leader Darcie is second to none she knows her job very well . Was able to explain things to me and made me feel at ease over things that were lost. I recommend Belfor to anyone. Thanks for all yous did. Chris Girard

Belfor completed repairs in our house and they did great job! Audrey Robinson and David Larocque are professional managers with great work ethics. David  Larocque organized and completed repairs in our house above our expectations and we are very grateful for it! We have all the best to say about BELFOR PROPERTY RESTORATION experience and I would definitely recommend them.

Super excited to have my basement back after the flood. Belfour did a great job with everything from scheduling, repairs and making sure I was satisfied in the end. They were very professional and easy to deal with. Definitely would use in the future.

I wish there was a 100 ⭐ option!
Robbie, Zack & Brody are the dream team. We flooded in Montreal and they came from Windsor to help the community. They are 😇. Friendly, polite, knowledgeable, helpful!!! I can go on and on.....

With all the high winds we have been having this year I’m afraid we were in need of a new roof. I called our insurance company in the morning and was pleasantly surprised that within a couple of hours, Charles Banham, Project Manager, from BELFOR PROPERTY RESTORATION contacted us and arrived at our home later that same day! Charles was very efficient and definitely knew what we needed. He called an excellent roofer immediately and within a few hours they were here repairing the shingles that had blown off since rain was expected that evening. Within a couple of weeks the roofers were back replacing our roof and Charles made sure that he was on-site inspecting their workmanship, etc.. This was a relief to have him take such good care of us since we are Seniors and not able to climb on the roof.
We would definitely recommend BELFOR PROPERTY RESTORATION and if you’re as lucky as we were you’ll get to meet Charles Banham, Property Manager😃

Neil’s crew, Jody, Chris and Devon were very professional and did an excellent job cleaning up a water damaged basement. I would recommend them to anyone in a similar situation!

We are happy to give a 5-star rating to the Belfor crew of Chris, Zack, Robbie, Payton, Brody and Adrian. They are skilled, professional and courteous. Thanks!

Kyle, Heidi and his team are exceptional! I appreciate the way they handled my property. Anytime that I needed anything out of storage, they made sure that I was able to access my property at any time. Keep up the good work!
Ursula O

Call after hour emergency number and Neil came to meet with us and walked us through the next steps. Neil got everything/ roofing company all lines up for us. They were very professional also. After all the work was completed Neil stopped by to make sure we were happy with the job that was done. Thanks for your professional service Neil. Would highly recommend Belfor

SO tardy. SO disorganized.
Flooded august 25 as did everyone else. I understood it would be a while. 3 weeks later a crew shows up to do demolition. 6 of them. In a little van. Where was all the garbage going?? Oh just on my front lawn for the day. They did not keep my vanity countertop that was granite so I am not reimbursed on it. They also threw away doorknobs that I now need to repurchase. 3 days later I get a call stating that Belfor wants to drop off equipment to dry up prior to demolition (23 days after the flood). Clean up was done 3 days prior. And you think I just sat in a wet damp house for THREE weeks?? The next week I got another call to drop off drying equipment. Does no one communicate here??
A week later. A man calls to finish demolition?? And removed things that were not wet that I now need to replace. After SEVEN weeks I finally got a quote. I asked for a breakdown of labour vs.material to which I was informed they could not do?? Pretty sure I’m entitled to that. Especially when their quote was 7000 less than the contractor I plan to use.
I was promised a quote a week prior. I called and my calls were ignored. Extremely unprofessional. I understand you’re busy… but BE PROFESSIONAL. COMMUNICATE with your clients and communicate within your workplace!
Absolutely disgusted with Belfor. The only reason I gave 2 stars is cause our project manager Jude was awesome and super easy to reach.But once things were out of his hands it was a disaster.

Just spreading a good word for Belfor Proper Restoration regarding the fine work provided by Robbie, Chris, Al, Lou & Denise in restoring our basement family room after extensive water damage. Job well done! Thank you.

Special thanks to Chris, Paytin, Robbie, Brody, Zack, Adrian for the amazing service and helping out. They were able to quickly clean everything out and remove of all the contents. 10/10 service, great crew

Jeff and his team were prompt, efficient, polite and professional. All contacts went out of their way to accommodate me in every way. Clean up was excellent. Likely the best service experience I've had.

Robbie, Brody and Zack came in on an evening and cleaned up the whole place and ripped out carpet. They installed scrubbers and a dehumidifier. They were efficient and worked so quickly. They came to collect all their equipment when they said they would.

Zack and Karill did a great job. They are very friendly and knowledgeable. I was particularly impressed with how well they cleaned up after themselves. Thanks guys!

Very pleased from start to finish with the quality of work and customer service I received after dealing with ice storm damage. Workers were always communicative keeping me updated on everything and always on time each day. Very clean, left everything boxed up nicely and spotless. Special thanks to Ruth, Frank, Paul and Chris. I don’t know the names of the initial crew of men and women involved in the start of things doing clean up, takedown and packing. Thank you Belfor!

Belfor’s customer service was excellent and very prompt, thorough and quick service. Would recommend Chris, Robbie, Zack Karelia, and al to our family and friends!!

No one ever plans on having their basement flooded, but let me share our experience with Belfore with you.
Bill was out when promised, after waiting 3 days for the insurance company. He called in a crew to take out all the wet contents immediately and store them securely in a pod out front of the house. This crew was lead by Kristie. She was the most caring professional person we would have expected during this most stressful time. Her crew consisted of Aaron, Thomas, Chelsea, Jason, Ethan, Menaka and Makenzey. Zach and Jen (carpenters) also spent a day working in the basement. I cannot say enough good things of this crew! They were hard working, dedicated and polite. I seriously did not see them take a break until the work was done. I have never met a group of such hardworking young people who definitely love their job, and it showed. Thank you for everything you did to get us through a very difficult time. We appreciate all of you!
Garry and Sue Olson

George Lopez is a very knowledgeable, experienced and meticulous finisher (painter). We are Beyond pleased with the quality work and his level of professionalism. He’s Expert in his trade …. I wish we’d had him the first time around!!!!

I recently had to deal with Belfor due to a claim. I called on a weekend. I received a callback very quickly and Charles came to my house that evening. He was helpful, knowledgeable and sympathetic. The next morning he had a team at my house (quicker than I anticipated) to clean out my basement. The team was FANTASTIC! They were very thorough and efficient in their work. Over the next couple of weeks when I had to contact Charles, he responded quickly and I never felt like a bother.
If I ever have a claim, I would gladly use them again!
Fantastic work!!!