All reviews for James Heating & Air Conditioning

I had a guy come to my home for an estimate for 3 ductless units(living room, master bedroom, small bedroom)
The guy quoted me an outrageous $11,500 (12k, 7k, 7k Daikin Co)and the install would not have been difficult. I'm in a small sized single level home. I had 5 different companies come here and the BEST BY FAR was CLIMATIZE!! I bought 3 larger Daikin units (18k, 9k, 9k) AND the price was basically half $6,400.
I'm just sayin, make sure to get another estimate or 4 after James Heating & A/C tries to rip you off!!! I'm sure not everyone has had a bad experience with James Co, but I don't enjoy paying huge markups or commissions.

I rarely write reviews for anything, I just hope this reviews saves some people a few dollars or even thousands of dollars.

I NEVER write reviews but I'm making an exception for James Heating & Air Conditioning because they are a terrible company.... and they're sooo many trustworthy companies in our area to use who won't screw you over and be rude to you while they do it!
I didn't choose James H&AC I got stuck with them in a real estate transaction, much to my regret. This company doesn't arrive as scheduled, charges you for work that wasn't properly completed, won't fix or refund the cost they charged you for their negligence. And it's true, one particular office staff member is consistently rude while she tells you the owner will have to review your problem/questions/request and get back to you...... but don't wait for him because he doesn't. Call another company, you haven't got time for the pain!

After using James Heating to maintain and repair furnaces on three properties over several years I will never use them again. A woman in their office was rude during a recent encounter. When I suggested to her that we had gotten off on a bad foot and requested that we reset the conversation to retain the relationship she continued to be belligerent. I am in need of a furnace repair this morning but I won't be contacting James Heating to do the work. I'm actually glad that I decided to research other local heating contractors because I learned that there are much higher rated companies. James has disappointed other people as well. I'm going with a new company. James Heating might want to coach and train their customer service people in interpersonal communication. Poor communication skills by their representative caused them to loose my business. I guess they don't consider me, a long time, repeat customer worthy of respect. It pays to read these reviews folks!

James heating and air conditioning installed a new air conditioner unit and serviced our heater. They also installed a Honeywell touch screen. Installation occurred approximately 2 years ago. Unfortunately, Our touch screen failed and I contacted their office today. I was told by the young lady on the phone that it was a 5 year warranty and we were still within the warranty period. They send out a Tech quickly. The Tech told me that there will be a diagnostic fee of a $105 plus his time. He basically said yes, it's not working, He would have to drive and pick up the new unit and return and install it. Installation took A total of 10 minutes at the most. Drive time for him was 20 to 30 minutes. I ask him what would happen if the touch screen fails again. He stated that it's under 5 year warranty. I ask if I would get another $130 fee for him to come on do this and he said yes. Very poor business model! I could buy a unit and install it myself for less money.

My heating unit was not working correctly. I had someone come out and "fix" the problem for $ 165 and they said it was working However, when I got home from work, the heating unit was still not working. I had them come out the next day that they indicated that I would need to replace the fan on the unit for $700 and they said the whole unit was old and they could not guarantee that the unit would not fail even after replacing the fan.I was referred to another company from a reputable contractor, he came out and fixed it for $200 and my heating unit subsequently works great. I called the main office to speak to the manager,they took a message but no one bothered to call me back.I have given them 3 weeks to contact me.I want to warn the public that this company likes to rip people off.I am a educated consumer and the company that fixed it said that the $165 was a compete rip off. It was never fixed. If you want a reputable ethical company, don't go to this company.

I'm displeased with this company. I bought a mini split from them only 2 years ago to the day may 12th 2021. It seems like the system is now failing. I had a technician out today. I'm floored. The hourly service rate is 145 dollars. That's quite outrageous, in my opinion. The technician was very kind and courteous. He DIDN'T fix our problem though and stated, "I don't know how long it will take to get the part or how long it will take to fix it." I spent 145 dollars for the technician to maybe diagnose the issue and leave. Then, I received a quote for an additional 435.00 with no guarantee that the diagnosed issue was correct because, as stated by the tech, he wasn't honestly sure. My quote reported an error code of U0, but the daikin mini split threw an F3 code. I'm frustrated, to say the least.. and honestly, I'm not too sure what to do here. Almost a 4000.00 dollar mini split completely broken down 2 years to the day what an absolute waste.
Follow up: called and left a message after hours. I was told I'd be called Monday it is now Thursday, no call. I called into the office and spoke to a woman named Sam. I explained my situation and asked to proceed with getting my equipment fixed. I also asked if she could explain the no lemon guarantee to me. Her attitude changed, and she essentially said I'll have the service manager call you. She attempted to pretty much hang up on me at this point. I said hello? She said, "Oh yes. I said you didn't even ask me my name or phone number?. She said we have it and hung up. My interaction was surprising. I'm really shocked, honestly. We have heard nothing but great things about this company, and our initial interaction was wonderful, but the experiences after have not been professional and my mini split is still broken.

I called a technician out for a service and a negative pressure issue the house was having. I told the technician that the house fills with smoke during fire season. Which I was told is normal. He ask me several times if my range exhaust fan and my direct vent fireplace was routed through my ducts, which I thought was strange. These two areas have a bad draft. I was than convinced that a duct cleaning was needed and was quoted $600 to $700 buy when I called today to see what was needed to prepare I was told it will be closer to 1k. I immediately canceled the service. I decided to open up the covers on my furnace to find a almost empty water bottle and nothing cleaned. I also didnt see the technician remove the cover on the ac unit to inspect. I am not sure what I paid $150 for. This definitely feels like a scam.

We have recently moved to a new house and one side of the house was colder. A James technician came and serviced our systems. $318 charge. He advised a vent evaluation and cleaning. Then vent men came, found no issues and cleaned vents. $1057 charge. I called Comfort Flow heating b/c of continued cold side. He adjusted damper, found gaping hole where vents were attached, collapsed duct and no filter!! Cold area finally repaired by Comfort Flow Heating. James Heating did not return my calls. Feels like a rip off and scam!!