HVAC reviews in Eugene, Oregon

Arrived on schedule and technician Dylan was very professional with customer service and knowledge of my present HVAC system.
Dylan performed the complete check on the electrical system and the components of the cooling and heating sections .
Also a new filter was installed replacing the factory type filter.
I was very satisfied with the work performed, with the special promotional pricing.
I received several options to upgrade or replace my present 20 year HVAC system, and will consider these options with my upcoming appointment with their customer service staff.
Thanks again Dylan , for a job well done !

Blake is so personable and knowledgeable. I was very comfortable having him in my home, talking through all the details, and bottom line I trusted his input. Working with me as a female home owner, service men are so often patronizing or dismissive and he wasn't ever any of those things! I genuinely enjoyed Blake.

So far I have been very pleased with the consultation and signing the contract it will be a while before unit is installed. I'm very confident it will go well, and meet or hopefully exceed my expectations. I was happy with how professional and knowledgeable Greg was and he helped me get the best unit at the best price.
Thank you!
Update I had a few issues with the line set 1 fitting was not installed correctly, so the line blow off, then they did come out and fix it but that leaked, so 3rd time is a charm, I hope. Seams to be working now properly, heat and air. Thank you all.
John W

Just had their team take out our old units and replace it with a Coleman system. They finished the entire job in about 8 hours. They were very professional and timely. They went above and beyond with caring for our home and cleaned up after themselves. They had to completely remove the heat pump inside, cut into the wall to make the space bigger, remove our old unit outside and install an outlet by the new outdoor unit.
They even put back our white rock around the new unit without us asking. 🩷 We love our new AC and the team that did it. It’s so quiet and works amazing!! I definitely recommend them above any other company out there.

I am so glad we chose Associated Heating. We were able to have a walk through and proposal within three days. The install of the mini split system was two days and that included a bathroom fan and attic fan I’ve been wanting for years.

The crew was quick, professional, and are great craftsmen. I put a level on one of the heating units and they’re dead on! The only reason I checked is to rehang a picture under the living room unit. I trusted them 100%. (Don’t judge them on my crooked photo. That’s all on me!)

Thanks Jason and Tobin for all your help. I’m so happy with our system.

Max came out promptly and fixed what appeared to be a complicated problem with my heating system in minutes. He was patient with my questions and extremely personable as well -- couldn't ask for more!

I've been a customer of Automatic Heat for 20+ years. They are responsive, professional and super nice people. Highly recommend their company for excellent service.

Best experience I could hope for. Great people 💯 recommend. Explained everything i had questions about.

These people are crooks! I paid $80 to be told my unit is running surprisingly well all I needed was freon, made appt for freon and next tech came out and charged me another $80 and told me my compressor was shot! $160 paid for nothing!!!

Friendly and professional over and beyond from Allie being very courteous and so helpful with scheduling to Jobe being informative and a very skilled technician. We are happy and pleased with their outstanding service. 😀 👍

The service is great, we have had Micheal out several times to do maintenance on our duckless heat pump and his work is excellent and he is kind polite and helpful.

Mechanical things break, even when they are fairly new. Your guys discovered the problem, the part was ordered and the repairs were done withing days. The guys were great and the issue was resolved. I appreciate the work and timeliness.

They were professional and timely however they didn't make it very clear that I needed to pay the electrician separately from them so after the install and I thought I was all paid up I received another 725 dollar bill

I just had an extraordinary customer service experience with Automatic Heat. They went way over and above the line of duty to resolve a problem for me, on the weekend, using high level problem-solving to resolve my issue. I so appreciate this level of service and expertise, not so easy to come by these days. I highly recommend them!

1/3/19: Daikin ductless heat pump failure again 1/2/19. Automatic Heat says not our problem. This is Automatic Heat's way of retaliation for the negative review below. DO NOT USE AUTOMATIC HEAT and/or the Daikin ductless heat pump system. You will be sorry!! The president of Automatic Heat says he will no longer help us because I am "mean, rude and disrespectful". Apparently, that is how he perceives this negative review. Since Automatic Heat is unable to get our ductless to function correctly, their response is to find fault with the customer. Wow!
Update: 12/13/18 - Automatic Heat came out with another part replacement for the Daikin ductless system and left a trail of muddy footprints, screws, and repair debris on my floor and on my oriental rug. I requested this be cleaned on 12/11/18. No response to date.
12/5/18 - I would give this review a negative 4 stars if I could. We purchased an approximately $10,000 Daikin ductless heat pump system through the EPUD utility conservation program. Automatic Heat was a recommended provider. We have had nothing but problems with the system. We spent a December through February with virtually no heat from the ductless system. After much complaining, money ($500+ - we were advised to purchase a heat pad/tray for the outside unit) and getting EPUD involved, a brand new unit was eventually installed. This November, the system started shutting itself off once again. Automatic Heat came out, charged us a $105 service call and said, "we found nothing." When I got home last night, one of the large ductless units was off and it was cold in the house. We reset the unit and had heat for about 3 hours when the whole system shut down. This is ridiculous! At the time you need heat most, the Daikin system fails as does the repair company. DO NOT BUY DAIKIN AND DO NOT USE AUTOMATIC HEAT... unless you want to go through a cold winter without heat in your home. Arrggghh!!

I'm very pleased with the service at Automatic Heat. Customer Service people are thorough and friendly. Jobe serviced our ductless heat pump and was knowledgeable and happy to answer questions.

Well I first called NW natural for a tune up they recommended them. They arrived very nice guy opened up furnace and previous contractor had not reconnected the exhaust flue there was a 4 inch gap between the opening. The guy was very concerned as well he should be, although it has been that way for 16 years. He added another flu attachment taped all up turned the gas off and electric to it and now we have no heat. They will be out on Tuesday just to give an estimate not repair. Talk about no sense of urgency, I am very disappointed we are two seniors living with our grandson and trying to heat a trilevel home with our oven. Thanks for that.

My first heat pump system was put in by Automatic Heat over 20 years ago. When I needed to update that system I called Automatic Heat. Great service and everyone is very kind and knowledgeable.

Outstanding and Courteous Services beginning with scheduling and through maintenance and communication regarding equipment!

We’ve used Automatic Heat since moving into our current home 27 years ago. We first hired them because no one else wanted to service our converted—oil to gas—furnace. After several years, we had Automatic Heat replace that furnace with an efficient gas furnace. A few years later, we had them install a ductless heat pump because we wanted air conditioning. Since then, they’ve performed regular maintenance on the furnace, the heat pump, and replaced the thermocouple on our gas hot water.

I’m writing this review today because our ductless unit stopped cooling recently, so Automatic Heat sent out a serviceman named Jobe to repair it. Jobe was so courteous, knowledgeable, personable, and professional, that the next time we need Automatic Heat to send someone out for maintenance or repair, we’ll ask for him. (The fact that he obviously loved our three cats was a plus).

The only time we’ve ever had problems with Automatic Heat was with the owner, Michael, relaying messages (regarding things that only he could answer) to us through his office staff instead of speaking to us himself. Unfortunately, his relayed messages sometimes led to more questions, and more relayed messages. The result of this burdensome process was that we lack confidence that Michael will be willing to work with us if we should ever have a major issue. However, the company’s prices are competitive, the office staff has nearly always treated us well, and the service personnel have invariably been excellent.

I am very happy with the service. Michael and his assistant did the usual good job servicing my heat pump. Highly recommend Automatic Heat!