Plumbing reviews in Eugene, Oregon

They have parts you can't find elsewhere.

The absolute best plumbing service. Excellent customer service, competent and experienced technician. Couldn't ask for better service.

They always get the job done! I've never failed to get anything I needed here no matter how difficult it was to find. They are amazing.

always my first call for anything plumbing/parts/ fittings. they never make me feel dumb... fyi I am not a plumber 😆

This business was hired to unclog a drain and fixing a running toilet. Both failed in a few days and the owner refused to come back to fix his mistake. Completely untrustworthy .

The worst customer service ever!!! The plumber installed a water heater and then left with a leak. When I called to get them to come out and repair the work they wanted me to pay another service call fee!!! Absolutely horrible service and they will not warranty the work

This company was sent to us by First American Home Warranty. It was so bad that we just decided to forget about the warranty, and paid another plumbing company to do the work. We would never like to have anything to do this company any more.

Ordered a part not available anywhere else and they got it for me. The store itself has a wide array of parts making all kinds of repair super easy. Highly recommended.

We are so impressed with this company. Andrew replaced our sink and the faucet has never worked better! The employees were professional, polite, timely and very clean! Beautiful job!!

Great customer service. I came in with a old faucet part with no words or writing on it the guy at the counter knew exactly what it was and was able to rebuild it on the spot. Try getting that at a H-depot or Lowess lol. Thanks again.

Called in to get an estimate on a commercial sink install. I have 8 separate spaces that all need large sinks. Operator tells me they don't do estimates on things like this. Called 3 other local companies that were happy to help.

Top quality people.
THE PLUMBING WORKS did a great job.
DOUG was very helpful with all scheduling matters.
ALLAN did an excellent job with the repairs.
We definitely recommend this contractor for plumbing-related repairs.

Just wanted to say thanks to Tony Jr. I went in looking for an oddball bathtub spout which he did not have. He took the time to find one locally for me and after I bought it he checked to make sure it would work, and it did. This house is 75 plus years old and plumbing parts can be very hard to find. So once again THANK YOU! Very much appreciated.

Please read this review before you think about using this business. First off I want to state that I am not a complainer nor am I the type of person who would try to hurt someone's business by giving a bad review that is not deserved. However, my experience with this business is the worst example of unethical behavior from a business I have ever experienced.

Initially used these guys to fix leaking toilet, charged $120. A month later toilet is leaking again so call to tell them the problem still exists. Guy comes out and takes 45 minutes to auger the toilet. Even showed us Youtube videos while repairing the toilet. I naively think they will accept responsibility for the problem so wasn't fused on how long it was taking him. Ask plumber if current issue is same as old issue. He is unsure. However, but charges me anyway. When I ask him why I was charged 1.5 hours work for 45 minutes for a problem that was not fixed first time he tells me they start charging when they leave the shop. I live at the most a 7 minute drive from the shop but apparently it took this guy about 30 minutes to drive 2 miles.

Call the shop obviously incredibly frustrated and speak to owner, ask him why 1: I am being charged for issue that was not fixed first time, 2: being charged for 1.5 hours when guy was here for 45 mins taking his time in the process. Not once was the business owner interested in listening to my complaint. His only concern was to avoid responsibility by telling me that problem was unrelated.

Two days later toilet is leaking again, call the store and the owner again not interested in listening to me, constantly cuts me off and speaks over the top of me. Tells me it is a main line problem and I will have to pay if I want it fixed. Tells me that he doesn't think it is worth his while to help me because I am disappointed with this service. I was simply shocked. The owner who should care more than anyone about how his customers feel in regards to the service his business provides does not care and actively tells me to go away.

I advise the business owner that I will share my experience on google reviews and he tells me that he doesn't care what people on the internet think as they are only 1% of his business.

Honestly surprised that a local, small business owner would see their customers as short-term opportunities and not long-term investments.

Will never let myself be fleeced by these guys again and sincerely hope you use someone else.

So i don't normally leave reviews but this place and their professionalism/customer service is atrocious.

I went throufhmy homewarranty about sinks being clogged well Doug apparently the owner calls me asks me about the work order which apparently was only for the kitchen sink and not the bathroom sinks, tells me to call my home warranty and have them update the order as he will only do whats on the order.

So i call my home warranty and update the orser. Doug then calls me back about the new order and said that he couldnt possibly fit all that in the friday appointment and that itd have to be for monday intead. I said i didnt know about switching the appointment to monday and to let me speak with my husband well life got in the way and i wasnt able to call them back thinking well thatll just keep my friday appointment for the kitchen sink.... welp WRONG. that cancelled all appointments.

I contacted the office today when i hadnt heard anything and the appointment window was near an end i got a rude as hell dispatcher DJ who cut me off during my question and explanation raised his voice said that not what doug said and i advised i didnt care for a he said she said situation to which he raised his voice called me rude and that no one would be coming out EVER. i advised i wanted to speak to the manager when i was ingormed doug owned the spot. I asked for doug to call me back.
Doug calls the call is cordial and he calls me a liar and that he already called my home warranty yeaterday to advise of the hassle of the situation. And that he aggreed with DJ that the job was too much hassle to come out and disconnected the call.

The is the rudest most unprofessional company i have ever had the unfortunate luck of dealing with.

I WOULDNT RECOMMEND THEM TO ANYONE. If i could there would be no stars in my review...what so ever.

Doug Jr. was very nice and helpful. He got me the right parts for a dripping bath faucet and also offered some great advice on preventing scale and rust accumulating when I turned the whole house water back on. I'll definitely be back!

The office staff was responsive and Jim, the technician, did a great job in replacing our water heater. The cost was below the estimate, and we are most satisfied.

Had an old wall mount toilet with a leak in Yachats. Plumber said you can't get a part for these any more and I need a new $600+ toilet. Went into Plumbing Works on a whim and came out with the necessary part for under $2.00!!! Needless to say, I was very pleased and appreciative.

I would not use these folks again.
Our water heater died I called them and asked them about the advantages of replacing the 50 gal. unit with a 40 gal. unit. I was told that the smaller tank would cost less and would cost less to operate. They did not tell me that these savings would be more than offset by the additional cost of them having to build some kind of special platform on which to set the new tank (to raise it to the same height as the old tank) and other time and labor costs. I was told about these things when I was presented with the bill.
A long, drawn out and expensive proposition; not like the plumbers I used to work with.
I suggest you read the reviews on Yelp. Another dissatisfied customer used the term "surly" to describe these folks, and I agree.

Had a water leak and called Plumbing Works in the AM. We got same day service. Because we had to have the city turn the water off in order for the repair to be made, Plumbing Works made an extra effort to repair the leak early enough in the day, so that we could have the water turned back on during regular business hours (this avoided an extra charge). Jim was the first plumber to arrive, replaced a turnoff valve and started to repair a joint leak, when a loose pipe in the ground was discovered. I ask if I could do the digging to find where the loose pipe was. I was allowed to do that. I called Plumbing Works back, about two hours after Jim left and they sent another plumber (Dave) to finish the work. Everyone involved was very efficient and professional. THANK YOU Plumbing Works for the prompt and excellent work.

Gave me an estimate for $2,037 to replace all my plumbing. I waited a month to save money as I had told them I would do. I then decided to have them do just the basics for $400 vs a full replacement and they were glad to do the work although never gave me a written estimate. The day before they were to do the $400 worth of repairs I was told by another company that I had a leak in the water pipe underground in the yard. After finding this out I asked the plumbing works if they could replace the pipe underground and go ahead with the first estimate to just get everything fixed all at once. They told me they wouldn’t work with me due to “too many red flags” and for not hiring them fast enough with the first estimate. The boy at the counter said they didn’t know how to fix the underground pipe, I personally ruined his upcoming day, and told me to leave the shop and to find another plumber all while being quite condescending. Seemed to come out of nowhere, really. I’d suggest using the more reputable and responsible companies in town.