HVAC reviews in Florence, Oregon

Service tech showed up exactly when scheduled. He quickly got my unit cleaned and and he was a wealth of information about how to use the equipment.

The heat pump they installed is louder than they stated. We told them to place it in the back of house. They installed it by my bedroom window. Not only can I here at night but also I can feel it vibrate. Then they said it would be another 2000$ to move it

These are absolutely the nicest people. I had a very small job. They didn’t laugh, they didn’t complain about how small it was. They did it beautifully and refused to take my money. I hope next time I have something more worthy of their expertise.

All was well until our daikin heat pump broke. Still under warranty. FHSM advised us daikin insisted they follow a step by step procedure of testing one part of the machine at the factory at a time before they would replace under the warranty. This was not explained clearly at the outset. After paying for visit after visit, we complained about being cold all winter. Mr. Wohlford became angry at this, and complained about “insinuations” in turn. After many months of suffering through cold in our home (luckily we also have a wood stove, but it’s a lot of work to heat the house with all winter), the final piece was replaced and the heater worked. Today the pump is acting strange again, so Today I called another heat pump company because we will not go back to FHSM. I told this story and the woman on the phone blew up. Daikin, she said, has no such policy. Her company does the repair under warranty on the spot. Then why? I asked. Who is paying for all those visits? She responded. So what was this? I advise potential customers to beware.

Thank you SO much for helping my Dad with his furnace after another local company had come in and attempted to fix the issue incorrectly and even left him in a dangerous and worse situation- my Dad was moved to tears sharing with me your kindness and expert knowledge even reaching out to the previous company to help them understand what went wrong and perhaps even helped them do better in the future . You went above and beyond - Bless You and Thank You 🙏 😊

Highly recommend this company. Had a problem with heater. Service call appointment quicker than expected. Professional and Great service from friendly technicians discovering a problem that wasn't obvious or easily found. Replaced part and heat restored. Very GRATEFUL and happy.

Steve and his wife are the owners of this business. They installed our original Daikin, ductless heat pump system several years ago. On the rare occasion I have had a problem, he is there both on the phone and in person, when necessary. This family owned business is honest, hard working and straight up honest. When I need special sheet metal trim, he is there for me as a person I can count on.

This company was highly recommended by a good friend to perform an inspection and I can only echo her sentiments that they were easy to work with, were on time for my appointment, did the scope of work we discussed in a very timely manner and the technician was a heck of nice guy. He explained all that he was going to do in an understandable way for a neophyte such as myself. I highly recommend them.

I am so pleased having had our ductless heat pump installed last summer. We were resolved to using the wall mount unit until it was suggested by Steve, the owner, to upgrade to a low-profile ceiling cassette. It is hardly noticeable and definitely worth it.

We have seen such a change in our power and heating bill. All instructions were given regarding use, maintenance and settings. I know if we keep this unit maintained (clean the filters) it will last us many years to come.

Bonus, it has AC for the rare hot days.

What a great job. Thanks Florence Heating Crew

This company/these people are just great, professionally & personally: knowledgeable, prompt & friendly when i needed to replace my A/C unit. And their prices are very fair/competitive. Can't say enough good things about these people & their company.

Have owned our mini split since June 17, 2024. Mainly bought it for the air conditioning but used it last winter for heat. Very happy with it. It is a bigger BTU unit and less money than another place here in town that gave us a quote on. Also, the other place wanted to put the outside unit on the deck and this place put it on the ground next to the deck. Way better.

We highly recommend Florence Heating and Sheet Metal. The owner, Steve, runs the business with integrity and concern for his customer's best interest. Over the years, we have purchased several ductless systems from them. Steve and crew have always been professional and efficient in their installations. We have also had some maintenance and warranty issues in which Steve has gone above and beyond to resolve. It is reassuring to do business with people who truly earn our trust and confidence.
Wayne & Julie Goodman