Noah Brothers Heating & Air Conditioning LLC

Our neighbor recommended Noah Brothers Heating & Air Conditioning LLC and they exceeded our expectations. It was such a comfort being able to talk to a real person, rather than an automated service, when our AC unit failed in the heat of summer. The customer service from Francis on the phone, and from the on-site technicians like Carson, was remarkable. They made the effort to come out, inspect the problem and discuss various solutions, leaving the final decision to us about replacing our 19-year-old unit. At no point did we feel pressured to buy a new unit and we were fully informed about all costs before the installation process. Mike and the team were punctual, respectful, and completed the unit replacement within three hours. They even made a follow-up call to provide me with more information about the system and future maintenance. I can't recommend this company highly enough.

I've got nothing but good things to say about this heater repair service! After moving into our new house, we started experiencing a lot of sneezing and coughing. We figured the vents might need cleaning and decided to look for a heater repair service. We found one with fantastic reviews and decided to give them a shot, even though we thought they might be swamped with work. Filled out an online service request form, and to my surprise, I received a call from dispatch the next morning informing me that a technician, francis, would arrive by 9:00 AM. True to their word, Francis was at our door at 9:00 AM sharp. He was very professional, polite, and friendly. After explaining the issues we were facing, Francis got to work identifying the problems. Turns out, not only did our ducts need cleaning, but our HVAC unit also needed an upgrade! It was nearly 30 years old and filled with mold. Francis took photos of the problem areas, which I really appreciated because it gave us tangible proof of the issues. He provided two quotes – one for duct cleaning and one for a new HVAC unit – and explained both in detail. Once we approved the quotes, he confirmed the installation and cleaning date. Francis and his team, including mike and carson, arrived promptly on the scheduled day and got straight to work. I could write pages about how they kept us updated throughout the process, but what stood out the most was their professionalism. Our new HVAC unit is installed and working perfectly, and our ducts are spotless. More importantly, we're breathing much easier now. While I can't compare their prices to other services, the excellent service we received today is unbeatable. Francis, Mike, and Carson, you have our heartfelt thanks! Your exceptional customer service made a world of difference to us. A big thank you to the entire crew!

In the past, I had hired a different organization for my heater repair needs, but after receiving two excessively high quotes that clearly indicated they weren't interested in my business, I decided to switch. I was referred to Noah Brothers Heating & Air Conditioning LLC by my neighbors, who are discerning folks. Francis, a young technician from the company, arrived promptly. He introduced himself, confirmed the task at hand, and immediately set to work with efficiency and speed. Upon completion, Francis took the time to explain everything in detail, assuring me that the heating system was functioning optimally and the Freon level was just right. We even shared a brief, pleasant chat. Unlike my previous experience, there was no aggressive push to purchase or add unnecessary services. I was wholly satisfied with the work done. Even though I assured him that shoe covers weren't needed, Francis insisted on wearing them, explaining it was company policy to avoid potential mishaps. Being familiar with the service industry myself, I appreciated his adherence to protocol. I can confidently say that my experience in Gladstone with Francis and Noah Brothers Heating & Air Conditioning LLC was a positive one.