All reviews for Mr. Rooter Plumbing

After our twenty-year old warrior of a water heater gave out, Nicholas and Jason showed up mid-day to troubleshoot the situation, clearly explained our options (complete with answers to a small flurry of questions) and then completed a replacement/upgrade in the same day.

Entire process was painless and explained/updated along the way. - a great experience overall. Thanks for the exemplary service guys!

Overnight we had a bad rain storm and found out our downspout drain lines were clogged around the house, with one overflowing into our crawlspace. Next morning called Mr. Rooter Plumbing and they were able to send out Chris C. within the hour. Overall, Chris was fantastic. He gave us a reasonable price, was thorough, and was very nice.

I was very appreciative that I was able to get service on a Sunday. Gianni Olivo did a great job. He also did a great job of selling your services and selling himself as well. I would not hesitate to use Mr. Rooter Plumbing again.
Thank you for being available! Thank you Gianni!

We called Mr. Rooter a few weeks back and technician Terry came out. We had a back up and decided to attempt to clean out our manline ourselves and Terry offered great advice and support. When we were unsuccessful, we called Terry back and he came out and jetted our line. Throughout the whole process Terry was extremely helpful, knowledgeable, and never pressured us with our initial call out. It was refreshing to deal with a technician who genuinely felt like they were here to help us. We highly recommend this company and specifically Terry as the technician to help in any situation.

My hot water heater went out when I called Mr. Rooter. They scheduled an appointment for that afternoon. I was so grateful when Blair Leonard showed up. I am not in the best financial situation so I was very grateful that he was able to repair the water heater without any additional charge Than the hundred dollars that was originally quoted to me. He was very knowledgeable and I appreciate his expertise.

Mr Rooter always comes through when I have plumbing issues. Today’s tech was Chris Moore and he was extremely helpful and professional. Chris went the extra mile to make sure I had one less thing to stress about. Thank you kindly Chris and team!

When my hot water heater died and I called Mr Rooter, Chris arrived within an hour. He quickly diagnosed the problem, gave me 2 solutions to resolve and then quickly and professionally performed the replacement. All up, Chris was there less than 3 hours and I have hot water again.
Was very impressed by the responsiveness, friendliness, professionalism and the work performed.

Parker arrived right on time. He asked me questions first and then was very clear with his explanation of how and what he would be doing. Mr. Rooter had been to my house last year for the same problem. It was clear that Parker had reviewed the prior call notes and discussed the best way to resolve it. After he had the blockage cleared he gave me suggestions about a potential fix as well as measures we could do to keep the clog from recurring.
Great job for a not so fun problem. Parker is a great representative for Mr. Rooter!!!!

Cameron was the consummate professional. Knew exactly what he was doing and kept me informed through the entire repair! Thank you!!!

We diagnosed a leak in the main service to our house Saturday evening. Gianni was there by noon on Sunday to confirm our diagnosis. Walked us through the options and took care of the rest including permitting, drilling and refitting everything in our parking strip and meter. He communicated everything and followed up. You never want a leak like this, but Gianni made it effortless and almost enjoyable.

I called Mr Rooter for a bathroom faucet I couldn’t get off. I was hoping to get someone quick & they didn’t disappoint. I called in the later afternoon snd was able to get someone out first thing the next morning. Jeremy H was able to quickly diagnose the problem as a valve that with time had more or less stopped working properly. He had the part with him & quickly fixed it. He even showed me what was wrong & what he did since I was interested. Very fast, professional & friendly service. I highly recommend. After he was done & I tried the faucet I couldn’t believe how easy it turned. It was night & day. Jeremy also offered some advise for future precautions on other pluming issues.

This was the 2nd time in less than a month I’ve needed to have service in my home (due to our errors), and once again the service was phenomenal! Alex arrived quickly and explained how to use the tool I needed to use and fixed it right away, and didn’t charge anything for the visit. That was a wonderful surprise and he was so kind and helpful! What a great team you have there, thank you so much!

We called on Christmas Eve and Garrett was on site within the hour. Very impressive.
He assessed the blockage gave us 3 options to clear the blockage.
He performed the work, asked if i wanted to watch the camera twice and explained what i was looking at very clearly so I could understand what I was looking at. Garret is well trained,knowleable and respresented Mr. Rooter with proffesionalism.
You should very proud to have him on your service team.
I work in similar industry and would be proud to have Garrett on our team.

Mike Evans, David, Josh, and the entire excavation and sewer team were most excellent. On time, always professional and courteous. This team is more than excellent, they are exceptional, hard working and clearly an outstanding group of employees. You can be more than proud of them and the way they represented the company
Thank you for your companies work and I will recommend your company each opportunity I have. In fact I have already recommended you to my neighbor.
Thank you again. Mr. Rooter can be proud.
Today Blair Leonard arrived, on time and was super professional. If all your employees are like these folks, it is very easy to recommend your company, and I will whenever possible.

On our first rainy day in our new house it was apparent that all of the rain drains were backing up, effectively delivering all the water from the roof to right next to the foundation. We had standing water next to the house on three sides.

I called Mr.Rooter and got Alex, who came out to the house and checked things out. He was clear about setting expectations for what he could do and what next steps might be if he wasn’t able to get things draining without excavation. I was given a clear quote. Alex was able to clear the lines all around the house, but the system was a dead end. Alex contacted the city to find out where it was supposed to drain to. It turns out those cutouts in the curb were what the system was supposed to be connected to but clearly wasn’t!

At this point because excavation would be required, Alex got Joe’s team to come out, plan the best way to drain to the street, and give us a bid. I forgot everybody’s names but would like to thank everyone who worked on this project. They were able to excavate from the corner of our system along the driveway, underneath the sidewalk and through the curb to drain to the street with a minimum of disturbance. They made a new cut out rather than trying to go to the one on the far side of the property, which would have been far more expensive and invasive. They used good materials, were kind and helpful, worked hard and cleaned up well after the job was finished.
I appreciated the clarity and communication along every step of the way and that in the end we have a fully functional drainage system for the house.

I highly recommend this company!

I’ve had Chris M. do multiple commercial line jets and plumbing repairs in our restaurants over the past few years and not only is he very knowledgeable but very respectful of his surroundings while conducting his work. A real pleasure to work with compared to multiple plumbing vendors we’ve used in the past. 5 stars all the way!! Thanks Chris

Greg was professional, explained everything and gave options of the job. Shout out for a fabulous employee! Appreciate that he took care of me and was a pleasure to do business with. I will definitely refer customer your way.

After another vendor (Apollo Plumbing) canceled on us three days in a row, we reached out to Mr. Rooter for the possibility of last minute same-day service. They arrived within an hour! From the scheduling team to the on-site technicians, their whole team was VERY professional, courteous, and understanding. They were very thorough in their inspection, kept their work area clean and concise, offered helpful guidance, and their prices are reasonable. We will definitely use them in the future. Highly recommend!

I messed up and did not confirm early morning appt but when I called back an hour later you sent someone out a couple hours later. Greg was fantastic told me what he may or may not run into in my crawl space fortunately it was the best scenario and a simple fix this time however he did recommend I fix the issue more substantially just to be safe in the future. I appreciated he lived in the area-hiring keeping the work and $$ in Gladstone. We chatted about our kids and athletics so thank you for hiring a great family Gladstone Dad. Greg thank you for your work and conversation, keep up the great work at Rooter and volunteering coaching. It’s rewarding to see the boys you coach as youngsters growing up and playing at the HS level. Thank you Todd

On December 23 rd, in the afternoon all toilets and the shower drain clogged. So close to the holiday I was afraid I would not be able to get a repair tech visit. I was pleased that within one hour Blair Leonard arrived and worked hard to get the clog cleared. Success!! He is very knowledgeable and gave me an estimate for a more permanent solution. Mr Rooter is now on my phone speed dial. Thank you Blair.

First of all.. it all started about a week ago go when my toilet flooded from my upstairs into my basement, I called multiple places to have an emergency plumber come out and I was told to be about a two day. Wait then I called Mr. rooters and they were out within an hour. My toilet was able to be fixed temporarily until the piece came in which was like only a day it took about a day but because my work schedule it had wait until I had to wait until almost a week because of my schedule and Brian had fixed my toilet. He did an amazing job amazing customer service and I highly recommend Mr. routers and like I said Brian was he was a great guy and we really appreciate everything he did.