All reviews for Clawson Heating & Air Conditioning

Our heating bill was enormous last January and our former heating company didn't give us satisfactory service, so on the recommendation of a friend I called Clawson Heating. Phil Johnson came out right away to help us figure out what was the problem. Not only did he give us detailed and educational information and a fair estimate, he also told us that our heat pump hadn't even been installed to code and was getting to the end of its economic life. By this time, in the middle of our extreme cold spell, we didn't dare run our old heat pump because our heating bill would have been so high (over $800/month the way the old heat pump was working). Yikes!

In the end, we decided to get a new unit. Yes, it was a huge expense, but we really had no other choice. Carly Moore and Phil did everything they could to get us a new unit because except for a couple of space heaters, we were without heat for over a month in the extreme cold. Clawson's put us on a priority basis; supply chain issues weren't their fault.

Finally, in March. we were able to get our new heat pump installed. Tyler Hanefeld and his crew got here early in the morning, and stayed until after dark getting everything working right. The crew cleaned everything up, and left things clean as a whistle. Everything is now working flawlessly and our heating bill went 'way down.

I only have the highest praise for everyone at Clawson's. Their responsiveness, friendliness, work ethic, and customer service is outstanding. I don't have enough superlatives when it comes to reviewing this company. Thank you all for your awesome customer service and expert installation. We are extremely happy customers and have already highly recommended you to others. If I could give you 10 stars I would. Or 25!

June 27th 2022
We weren't getting any cold air from our unit for some reason; I called Clawson's this morning and Carly had Phil Johnson come today. He arrived right on time and checked everything out. I appreciated that he wore booties in the house. He was able to quickly diagnose the trouble, and had us up and running in no time. and told us exactly what the glitch was. The unit itself wasn't at fault, and we were glad to hear that.

I so appreciated Phil's professionalism and his willingness to come out so quickly when he was already so busy. We'd really been having a hard time in the 100° heat; our house faces west, and it's so wonderful to have cool air flowing again.

Thank you, Carly and Phil, for helping us out so quickly. One again, we were so pleased that we'd had our new unit installed by your company. If I could give you another 25 stars, I would!

Clawson is awesome !! My air conditioning system quit working during this record breaking heat wave we are having in June of 2021. I have a service contract with them and get priority scheduling but due to so many people having similar problems they said the earliest they could get here was the next day in the late afternoon. About 10 minutes later I got a call from them that a technician had finished a service call early and could be here in about 15 minutes. Justin came and got my system back up and running in about 30 minutes and I an so very very thankful for their outstanding customer service and I will definitely keep renewing my yearly service agreement with them.

We were extremely impressed with the professionalism and courteousness shown by the whole team.
They were tasked with: installing a heat pump, air handler, removing 90% of the flexible ductwork with metal, and separating the area of the home into 3 climate zones. They came with a plan in hand and truly listened as we asked for a tweak here and there. Upon completion, the basement where they worked looked better than when they arrived.
Before & after picture. Notice no more white pipe & no more flexible ductwork.
This guys were great!!!!!

Updated Review: Job date June 2023
We just had A&E Heating ( they bought Clawson) do an A/C install on our existing forced air system. Let me tell you, they did a great job.

The crew showed up on time. Ruben, Nick, and Zach were top notch dudes. They knew exactly what needed to be done and got after it. There was also at one point where a change to the plan needed to be done. And Ruben explained to me way and showed me the fix before starting it. I really appreciated that. You can tell all three of those guys care about their trade.

All in all I would highly recommend this company to do anything heating and cooling related.

Thanks!

Clawson helped me with a furnace issue on a weekend. The dispatch and the technician were both very friendly and professional and I appreciated being able to get on the schedule quickly. They even did a follow-up visit when my furnace shut down again a day later. My only 2 criticisms were lack of transparency on pricing during the job (I was very surprised at the amount of the bill) and even after 2 visits and all that $, I had to call another vendor.... it was a simple pressure switch that needed to be replaced (not likely a clog in the ventilation). I did appreciate their attentiveness, however.

Update 5/12/2023 - We did have Clawson replace our system last year. We were pleased. They came out on Thursday, 4/27/23 to provide a one-year checkup and service on the system. Everything seemed to be fine. The next day was the hottest day of the year so far - the first over 80. We open windows in the morning to get fresh cool air, then close up. Our house is well insulated, so the AC did not kick in until after 6pm. We noticed it was running a long time, and then that the outdoor ac unit was not running. We called, but had to leave a voice mail. No one called back. I reached them on Monday morning. They came out to check, and it miraculously was working fine. They let me know that they have been purchased by another company and currently have no after hours service available. So we just have to hope it keeps working. Today is Friday, and the next really hot day. Our AC turned on at 7:30 pm, except once again the outdoor condenser unit does not turn on. And again, no after hours service is available. I am sad to say, we are no longer happy customers.

Original Review:
We have used a different company for the last 10 years. Our furnace was serviced at the end of September and we were told that everything was fine. Two weeks later, our furnace would not turn on. A technician came and found a lot of rust (which had never been mentioned by any prior tech) and said we would need to either do a major repair or replacement. We ended up with a truly ridiculous quote on replacement. We called Clawson for a second opinion. Brent checked everything thoroughly. After a couple hours, he had it fixed. The system's air intake was stuffed full of leaves - something our previous company never checked in 10 years! We talked about how best to keep tabs on the rust issue, what to look for, etc. We will need a new furnace at some point, but not right now. When we do, we will definitely call Clawson!

Update: after my post below, I had 2 other companies look at my furnace and both (including the one that did the initial install over a decade ago) determined that the circuit board needed replaced. I spoke with Brent* at Clawson’s several times and he stood by their diagnostics even with the furnace working fine for years and up again with the new board. I had to work with him several times to get a full refund - they charged me for parts and labor in addition to the initial diagnostic even though nothing was fixed. The front desk staff was always courteous, professional and prompt, but I’m not satisfied with the diagnostic that took hours and determined a non-existent problem, nor the length and process to get a refund.
Will not use again, sorry.

Phillip came out to diagnose my furnace issue and was not only promptly here at 8am (8-10am window), he was professional and courteous as well. He wore booties over his shoes, removed them when exiting and replaced when entering. I really appreciate that he took his time and looked at all aspects of the furnace.
Mine is a pretty complex unit, so the work was an in-depth process. Turns out that the unit’s ventilation was not installed correctly. Although I still do not have heat, I am happy with my service because I know that he did everything he could do. Instead of charging me for Clawson to reinstall the vents, he informed me that the company that installed it should be able to re-do the work to factory specifications at no charge. If not, I am confident that Clawson Heating has a team for installations that is just as fantastic as the service I received from Phillip today was. Thank you Clawson!

I worked with Clawson for several years prior to their acquisition by A&E. They were great to work with. Unfortunately, it appears that A&E's acquisition changed things. I had a maintenance contract with Clawson and am having issues with the furnace so I called them and was routed to A&E's switchboard and call center. I explained that I had a contract and the current issue and then explained things again since the person at the call center wasn't well-versed in furnaces/AC units. I was then told my info would be passed to the dispatcher. A day later, no calls, no emails, nothing. So, I'm assuming the service contract money is lost money and am moving on. I called another local family-owned business and the tech will be here in a couple of hours. I'll also move my maintenance contract over to this group. It's really unfortunate since I agree with all the 5-star reviews for Clawson when they were independent but this acquisition seems to have some growing pains.